Not receiving texts after number porting

[Luna_K]

I activated a new SIM with Public and requested a number port from another carrier. I confirmed the port with the other carrier, but still am not receiving texts via Public. It has been 24 hours since I started this process, well beyond the 5 business hours stated in the documentation.

[Luna_K · Accepted solution]

So I had to submit a ticket and the agent refreshed my network and asked me to restart my phone. After doing this, SMS was working. I don't think there was any way to enable this without contacting tech support, for anyone else having this issue.

[hTideGnow]

HI @Luna_K 

can you confirm if you receive inbound calls, especially calls from  carriers other than Telus or Koodo?

if you are not getting inbound calls, the port was not done

[slusagm]

sms or iMessage that you are not getting? sometimes it is iPhone problem after number ported