Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, Two weeks ago I received an SMS text offering 5GB at 4G speed, for $40/month. I upgraded the plan but choose to start the new plan at the next cycle, which is in the next 10 days. Before the new plan kicks in. I received an SMS text showing a bet...
I have three problems:I've ordered a phone and not received it yet. I cannot log in, it says page expired when I try. My account page has been frozen for months. It does not reflect my data usage correctly.
Hi, My phone was stolen. I’ve been trying to contact a live agent but have been unsuccessful. The problem is that I am unable to access My Account. I have my login details but it asks me to verify through phone or email. I always pressed Phone (SMS) ...
Please help.
Hi y'll, I'm trying to port my number from Koodo but I'm getting this error message:"Please enter a valid Canadian phone number."How can I solve this?Thanks
So I'm changing my plan, and it shows this info:I can't find what #7 in the fine print means. I only see up to #6. Anybody know what it is?
I just received an offer of 15G for $40.00, how long is this term last?
I was excited to see this offer as I am currently on the $40/5GB plan and thought this was a no brainer switch, however, I am now wondering if changing my plan is going to update me to the new points system? Does anyone know if this is the case? I am...
I try to log a ticket. The form asked for User name. Everytime I sign on to self serve account. I just need to put my email address and my password. Where can I find my username? I am new to the self serve community. I got response in my email and ho...
I got this message and i dont know if it is true or not? please anyone know can help ? thank you
What is the problem with the website??? Seems its always under construction or maintenance?
I'm currently on a 3G plan and recently received the $40/15GB 4G special offer which seems like a great deal. I'm definitely interested in this plan considering it costs only a fraction more than I pay currently. The issue however is that for my pers...
Anyone know if this promo is only for 12 months or is it permanent? How long does this promo last? Received a text yesterday to reply YES, but can't find this same promo when logged into my account. Thank you.
Long time ago when you purchased an Add-on, you have to add-on to your account by yourself. Is this changed now days? Automatically add-on to my account? Thank you
Hi all, I just started a new cycle, and on the public mobile website it says I have already used 1000.3 mb / 1024 yikes!However on my phone , when checking the same time period, it says I have only used 124. Has anyone else found that their usage is...
You charge me for wrong money
I just got a text message claimed to be Public Mobile, saying there is a special deal for me for $40 for 15GB. It asked me to reply "Yes" to accept it. I believe it is SCAM and can hack in my phone if I do it. Anyone receiving a similar text message?
I’ve been trying for several minutes to change my account email for signing and I cannot figure out how please help I’m getting frustrated
I upgraded my plan a few months ago from the $25/ month to a $40/month plan however under "my account" it's showing as still being under the 25/month plan... I'm still being charged the 40 per month. Anyone know why?
i cant remember on of mine email to log in my account. what should i do ?
Is it only for Ontario or does Alberta get it as well?Can't find the option in my account.
Hello, I'm looking for a customer service or someone that can help me. I just transferred my number over but I got a message saying it didn't go through. I can call numbers but cannot receive calls or messages, also I couldn't add the promotions of 1...
Moved off-topic thread to the lounge.
I paid for 3 months for my plan $40/12 GB on 25th Oct. 2022. Yesterday I read in an article that public mobile can update old and new customers with $40/15GB plan for free and can be requested anytime. Accordingly I went to my account and opted for $...
Hi, I've set a plan change upon the new billing cycle which was suppose to be on October 18th but on the Myaccount, it still reflects the old plan. Can this please be looked into?
Why can't I login into my account...it states that the page is expired...is there a new link that I'm not aware of...it's so friggin frustrating
I keep getting spam texts / MMS sent via [mynumber]@msg.koodomobile.com. Can I block these? I have an iPhone if that helps. Thanks
I've been a PM user since Dec 6, 2021, so am currently only getting the $2 autopay reward. I have been on the $25/1GB/3G plan and just signed up to switch to the new $40/15GB/4G plan at my next renewal date on Nov 29. While it seems the community is ...
I purchased a new plan to be activated upon monthly renewal but it did not activate. Can someone help please?
