[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Verification code was sent to a new number that can't receive text.
Hello,A verification code was sent to a new number that can't receive text. Can it be sent to the email so I can continue?
i bought a phone with public mobile and did not received it yet been waiting for a month now
i bought a phone with public mobile and did not received it yet been waiting for a month now and cannot talk to anybody i cannot send a bill because it always say error i am losing my mind somebody help
Unable to login on my chromebook.
Unable to login on my chromebook. When I try I get, "This page isn't working" auth.telus.com redirected you too many times. Try clearing your cookies. " I cleared the cookie but was still getting the same message as above. Very frustrating . Everyt...
Troubles connecting to 5G network
This may be a question for a CS rep but thought I would start here and go from there. Current phone is OnePlus 8T. According to specs this phone does have 5G compatibility. I have been using this device around 2 years with PM on a grand-fathered p...
Resolved! US roaming
going to Alaska, buying US roaming talk-text add on, am i able to call/receive from toronto?
EverSafeID / Log in Trouble
I used what had been "current" log in info to get then a prompt for EverSafeID. However, I wanted to change my email to the one i use most frequent as my previous was old and I no longer use it. The one I entered mustve been associated to an old phon...
Need refund for Us roaming add-on
I purchased the US roaming data and text &call. No matter what I tried I couldn’t use any of the services. Now I’m back to Canada. Didn’t use any data either text&call. I need a refund.
Resolved! Need to login to My Account without OTP
Hello,I made a new Community account to ask this question as I cannot log in to my original account with the associated Public Mobile number. I have lost my Public Mobile sim card so cannot receive the OTP needed to login into my Account to make any ...
Resolved! Lost My sim card, cannot log into self serve, who do i message here to replace it ?
Hi there, I have lost my sim card and access to self serve also with the email lock out. Who do i message on this website for help ? I have sent a message to Admin and Admin2 but no reply over 12 hours .... If I chat with chat bot on the main websit...
Resolved! I'm new and paid for my first month now time to pay and having trouble for second month
I can't find how to pay the second month ? My last month plan was when I started with Public and got the 3g plan unlimited for $35. and looking at the plans they do not list it ??? I thought I could somehow find a ''Payment'' and ''My account'' and ...
Resolved! I don't need verification code via texting
Hi,I just loged into my account and I noticed I updated my account by consenting receiving Eversafe confirmation code. I DON'T need this because I usually go abroad and don't have my this phone number. Would you please help me cancel this? Waiting fo...
Resolved! Cancelled phone number
Hi,Public mobile's recent website update cancelled my wife's phone number.Any ideas how to fix this issue?Thanks in advance
Resolved! How to keep public mobile account active?
I'm moved from Can to USA. How do i keep it active? I'm be using this phone much, but I won't the plan to be active and don't want lose my rewards. When it says you have 90 days of suspension. So does that mean I can pay every 90 days the $15 plan to...
Resolved! Auto Pay has stopped working!??
Auto pay stopped working on my daughters phone which is in my name several months ago which baffled me. Now today which was my monthly renewal, it stopped on mine. I just don’t understand! The money is always there. It just doesn’t make any sense. A...
Resolved! Transfer number from koodo
I am not able to send a ticket I get an error I would like to transfer my Koodo phone number to public mobile
Resolved! When $15 starts saving on $80 plan?
when this saving starts. Is after 90 days of subscription or should be starts right way?
Resolved! customer support
I have been a PM now for almost a year now and everything was good up til now, before website design and eversafe has been implemented I had nothing but issues loggin into my self serve account unable to make minor changes or just to look over the de...
Resolved! 𝕎𝕙𝕪 𝕚𝕤 𝕥𝕙𝕖𝕣𝕖 𝕟𝕠 𝕔𝕠𝕟𝕥𝕒𝕔𝕥 ℂ𝕊 𝕥𝕒𝕓?
Too many customers don’t realize that the community is not customer service. We need a link or tab for them to easily reach help.
Resolved! Reactivation
Hi, I am trying to help my elderly father reactivate his SIM card, he was travelling abroad for the past 2 months. However, when I log into his account, eversafe wants to send a pass code to his phone number before I can access it. And there isn't an...
Resolved! Plans
If I change my plan from my $35 dollar plan to a $39 do I lose all the extras to referrals and 1000 international minutes that I had from my old plan
Resolved! Cannot stop payment/service
Hello, looks like the website is completely changed, and I cannot simply unsubscribe/stop my plan.I sometimes don’t use my phone, and I stop payment for my account until the 3 month deadline is up.It said I was unsubscribed from the plan, but it char...
Resolved! 30 day data limit
Hi I just purchased 3 G of data not realizing that is is only good for 30 days. Is this new? I thought once you purchased data it was good until it was used up?If this is the case and it does expire in 30 days, I would like a refund please, as I sti...
Resolved! Locked out of SIM - need a code to login but SIM is locked
SIM lockedNeed a PUKPublic Mobile is all onlineI need a code to log onto Public MobileCouldn’t do it. So I created a new public mobile account. I still have access to my physical SIM card (not the container card it came in), and my email address. Co...
US Roaming
I paid for US roamimg with points and its day 3 with no connection
International texts
according to my plan I should be able receive and send international texts. This, however, doesn't seem to be the case. Can anybody help?
Resolved! Texting issue
Currently I am unable to send text messages
Resolved! Esim
My phone plan is activated but the esim didn’t activate I’m trying to get a hold of someone to help with the porting process
Resolved! Used Phones?
Can you still buy used phones from Public Mobile? I was just about to buy a couple and now with the change, I don't see that option anymore.
Resolved! $15 a month plan not include unlimited text messaging?
im looking at getting the $15 a month package and no where does it say unlimited text messages....it used to say but since the last update here with the app n website and all it no longer says unlimited texts....does it have unlimited texts?
Calling not working
@CS_AgentHaving trouble calling out with my new phone. I don't know if it's the phone with the issue because data, texting, and functionality works. When I call out it doesn't process the call most times or if it does it takes a long time and service...
