Community

Resolved! Who should i call for refund?

Resolved! Suspended Account

Hi, my account was suspended due to forgetting to update my credit card expiry date.  I went on to my account and paid my amount due and updated my card info.  My account said it was reactivated and autonwithdrawl was working again.  All seems fine o...

Resolved! I cannot receive calls. Goes right to voicemail

Resolved! Unlocking an I Phone

If I purchase a phone from Public Mobile can it be unlocked so that I can use it in Europe when travelling?  Thanks!

Resolved! Can't log in

I can't log in to my account and I have to pay the bill to start using my number. Please help. Thank you!

Resolved! Quantities of Voice Mail calls

Hi!  I noticed that I have a large amount of call made to voice mail.  Example:  I have 4 consecutive calls made to VM, but no incoming calls before or during this timeframe and none made by us.  Why are these calls being made and/or registered on th...

Resolved! Discontinung service

Hi,I am trying to discontinue service. How do I do that? Can you kindly assist me please?

Resolved! My registered credit card is unable to authorize all of a sudden?

I have read through some posts here and apparently a moderator could look at my account and unblock my credit card?I've tried on several computers, also in incognito mode, and also tried clearing browser history and saved data.Nothing is working.Cred...

Resolved! Ported Number Issues

Hi! Recently ported my old phone number from Fido over to Public. Things seemed to be going well, but there has now been multiple instances of either people not receiving my texts, or the vice versa of me not receiving other people's texts (this is q...

Resolved! The S in UPS stands for sucks

Hi all, UPS historically refuses to acknowledge our rural address. Sadly I didn't know it would be shipped this way. Our phones were "returned to shipper" according to UPS. Does anyone know how I track them down now? UPS said they gave them back.Telu...

Resolved! Updating Credit card

I didn't realize my credit card was going to expire the end of this month, I got my new card,  my payment was denied by my credit card company but cannot get Public to let me make a a payment or  update my card.

Resolved! Need a Public Mobile account statement to update Equifax record

I have Telus mobility loan displaying on my equifax report which does not belong to me. I was using Public mobile prepaid till Dec 2021only and then switched to Fido. Telus suggested me to contact Public mobile as they do not have any of my records i...

Resolved! How long does it take for add ons to be activated?

I added 1000 US calling minutes to my plan this morning but I still cannot call the US. And I don't see the Add On listed in my plan. (My existing plan does include Talk.)

Resolved! Roaming bundles

Have the roaming bundles changed? 10 days ago, we bought an add-on for $20, which gave us talk, text and data. Today, we went in to buy another add-on for the same price and we bought data only for $20 by mistake. Is there a way to correct this? We a...

Resolved! how to upgrade my autopay

I was sent a message on my phone letting me know my credit card was going to expire the end of this month, I got my new card, but cannot get into my account to upgrade it, can you help me.  We keep the phone active even though we are away for 5 month...

Resolved! Account activation and porting number from Telus Corporate account

Hi, Yesterday afternoon I purchased a Public Mobile sim card and began the process of activating it. I set up an account and received a text saying 'An email confirmation including your activation & payment information will be sent shorty'. Money has...

Resolved! Suspended number

My phone number is suspended and now I've made payment and am trying to activate my number but it's not letting me.  And my phone is showing unregistered sim and sim 1 not allowed 

Resolved! Referral bonus

1. I am in the old bonus system, if I make a referral, would the $1 per month bonus be paid out in the old system?(Not the new point system?)2. Do new customers be in the point system or can they choose the old bonus system?The new customer I am refe...

Resolved! mms is not working

i cannot send or receive mms messages