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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25290 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36685 Views
  • 185 replies
  • 27 Bravos

Resolved! Unable to cancel a port request: Rogers to PublicMobile

Hi All.- My original rogers company phone was an iPhone.  I recently quit my job, but they allowed me to keep the phone number.- I bought a new phone/sim and registered it with publicmobile,  I then transferred the rogers iPhone number to my new publ...

mjl100 by Good Citizen / Bon Citoyen
  • 2462 Views
  • 20 replies
  • 0 Bravos

Resolved! Is there a max reward allowed?

I was wondering what happens if your rewards are greater than your bill? I have the lowest plan for 15$... so say I refer 4 friends this month @5$ each or 6 months, will I have a credit on my account for the balance or will it top off at 15$ and I'll...

Alexxja by Good Citizen / Bon Citoyen
  • 768 Views
  • 5 replies
  • 1 Bravos

Resolved! Referral numbers

How do I view the referrals / phone numbers that I have?Thank you!

DDM69 by Deputy Mayor / Adjoint au Maire
  • 761 Views
  • 7 replies
  • 0 Bravos

Resolved! re:500 minutes international calls

I like to call AUSTRIA  But it's not listed with the countries you can call is there any way Austria could be added ?

boilerman by Great Neighbour / Super Voisin
  • 1123 Views
  • 10 replies
  • 0 Bravos

Resolved! I Need some Help

I am interested in Linking two accounts to mine to make paying much more easy to do. I want to link the accounts and set up an automatic payment so that when I pay my plan their plans will be payed for also. Is this something that is possible to do?

DavidsEmordi by Great Neighbour / Super Voisin
  • 733 Views
  • 7 replies
  • 0 Bravos

can't make outgoing calls

The Minutes haven't been used up.Can still receive calls and go online, bit no outgoing calls.Reset phone, checked Sim.No dice.Now what?

scyther by Great Neighbour / Super Voisin
  • 1849 Views
  • 5 replies
  • 0 Bravos

Resolved! How to confirm my account number?

I am in the process of transferring my number from public mobile to fido as my services have been very bad. I was wondering how i can confirm my account number? I have given them my account number but they are unable to send the transfer due it being...

Huangwy3 by Great Neighbour / Super Voisin
  • 1661 Views
  • 11 replies
  • 0 Bravos

Resolved! Voice Mail

I'm a new subscriber...for some  reason I can't access my voicemail. Any help is appreciated.Thanks in advance.

ih82cuw8 by Great Neighbour / Super Voisin
  • 742 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't access account

My husband can't access his public mobile account because he doesn't remember his password and the email account associated no longer exists so he can't do "forget password".  What does he do?  

Booiegirl by Great Neighbour / Super Voisin
  • 1164 Views
  • 7 replies
  • 0 Bravos

Resolved! Samsung Galaxy S20 FE (dual vs non)

I know, I've driven some of you nuts with my indecision.  Guess what?I'm still unclear as the benefits of dual since I'll only have one telphone number.  Still, it gets mentioned so I fear like I am missing/misunderstanding something.So anyway, what'...

rossputin by Model Citizen / Citoyen Modèle
  • 3373 Views
  • 45 replies
  • 1 Bravos

Samsung

Is any new  samsung mobile offers

Saraniya by Great Neighbour / Super Voisin
  • 341 Views
  • 3 replies
  • 0 Bravos

Resolved! New phone number

I just signed on to PM from Fido and Fido will not transport my number after waiting 2 hours for service. And because I have no number I can’t set up a self-serve to get a new number or manage my affairs. Can someone please tell me how to get a new p...

dboychuk by Great Neighbour / Super Voisin
  • 563 Views
  • 4 replies
  • 0 Bravos

Resolved! Activation failed

I already activated the sim card but there is still no signal or network on the phone. I re insert the sim, shut the phone agian but still nothing. I tried putting a different simcard and it did work. But when i put the public mobile sim again its st...

Fai by Great Neighbour / Super Voisin
  • 1788 Views
  • 18 replies
  • 0 Bravos

Resolved! Activation SIM Card from Amazon with first month

Hello I purchase my SIM Card from Amazon and was under the impression It included my first months fee. When I signed up I entered my Credit card and it charged me the first month. Does any one know how I get the Credit added to my account?Here is the...

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ABC64 by Great Neighbour / Super Voisin
  • 2909 Views
  • 43 replies
  • 0 Bravos

oneplus 6t cant send picture in text

ok been 2 days playing with cell  i've done reboot remove sim card apn modified reset wifi mobile  data on off clear cache reset apn  and followed to the T with cap on and off for what needed to be>>what now any other person had this issue i have cha...

georayduc by Good Citizen / Bon Citoyen
  • 2506 Views
  • 20 replies
  • 0 Bravos

Resolved! Telephone transfer?

I started with Public Mobil a month ago—I thought I had transferred my number over from Bell at that time.  i have been sending and receiving text messages and able to make outgoing phone calls.  I have been trying to contact someone to help me becau...

emberlygreen by Great Neighbour / Super Voisin
  • 1352 Views
  • 10 replies
  • 0 Bravos
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