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said i didn't make payment

simonbaarbe
Great Neighbour / Super Voisin

payment was always atuomatic then said i. didn't make full payment....then woul'nt take my credit card

 

4 REPLIES 4

hTideGnow
Mayor / Maire

Hi @simonbaarbe Autopay fails from time to time.  Login to My Account and check if your status is suspended.   If it is , go to make manual payment and reactivate.  Start with using Amount Dur option.  If it didn't work, try again using the option Others and enter and plan amount + $1 extra

darlicious
Mayor / Maire

@simonbaarbe 

Just use "other amount" using the "amount due" is just asking for further confusion. Check your credit card expiry date first just in case.

 

 

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

JL9
Deputy Mayor / Adjoint au Maire

Were you on the grandfathered $10 plan? That went up at end of April to 13.

 

If not is most likely an autopay failure. Going forward you can combat against that by manually adding the funds just before your renewal date that will cover the plan. 

chainsawcowboy
Model Citizen / Citoyen Modèle

@simonbaarbe 

How much is your plan? How much did they charge your card? How much is in your available funds?