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I forgot my e-mail

Yaniss
Great Neighbour / Super Voisin

Hi,

 

So basically I want to pay for my mobile data plan and I forgot the e-mail linked to my phone number What do I do? 

7 REPLIES 7

BKNS27
Mayor / Maire

@Yaniss 

You will need to contact a CS_Agent if you forgot your email or password link to your phone number. They can contacted by private messaging or create a ticket via SIMon Chatbot on this Community page.

BKNS27
Mayor / Maire

@Yaniss 

You should also got an email from PM welcoming you to PM so conduct a search on your archived emails.

hTideGnow
Mayor / Maire

Hi @Yaniss just open ticket with PM CS Agent and they can find out for you and reset password 

 


To open a ticket with PM Support,  at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

 

  1. First type: "Forgot log in information"
  2. Then Click "Contact Us"
  3. Finally Click "Click here to submit a ticket"
  4. you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

JL9
Deputy Mayor / Adjoint au Maire

This suggestion helps many of the ppl in the same boat, where they have many emails and can't remember the one they used. A search will get the answer fairly quickly 

dabr
Mayor / Maire

@Yaniss   If you need to pay urgently then you could purchase a voucher from retailers like Canadian Tire, London Drugs, SDM or gas station like Shell and load the funds by dialing 611 on your phone.  This gives you time to sort out your account login info.

esjliv
Mayor / Maire

@Yaniss  if you activated in-store, you may have not created a self serve yet. If so, you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

 

Then once you are logged in, you can update/replace your credit card information here, see bottom, left corner under the PAYMENT tab:

 

esjliv_0-1652537356849.png

 

 

Otherwise, go the process to contact CSA by methods already posted.