Community

Resolved! Activated SIM. Says NO network, help?

I activated my SIM yesterday, used phone # from Telus and still today I am getting NO network, I haven't had any phone service.Confirmed my account is active, Its paid, I've restarted phone, reinstalled SIM, looked at network settings, nothing...I ha...

Resolved! Phone number never ported over

Just signed up with public and when porting my phone number the text i needed to reply to confirm timed out. Called the previous provider and they need public to re send a request to port the number over. How might i be able to request a port again T...

Resolved! Long distance

We are getting a recording saying "Long distance charges may apply".... We have All Canada included in our plan. Am I getting charged for calling out within Canada? 

Resolved! Login disabled

Hi Public Mobile, I received a text message today said I have some issues with my credit card payment . When I try to login to My account, it said my account is disabled.  Can you help me with this? Thank you

Resolved! Does long distance minutes include the Cayman Islands?

Resolved! CF1

Does Public Mobile recognize CF1 members?(Canadian Armed Forces)

Resolved! Unable to receive SMS after switching to Public Mobile?

Hello all, I recently came to PM from Freedom and today realized that I was unable to receive 2 step verifications from several sites that I frequent (Amazon, Google, banking, etc.). I did all of my activation steps, swapping out the SIM, and so fort...

Resolved! My login and phone line have been disabled

My account has been active until today and I have paid every bill automatically with my credit card each month.  All of a sudden, today, my phone isn't working and my self-serve login has been disabled.  I can't file a help ticket because I can't log...

Resolved! sc

Trying to buy $50 service unable to create account my phone No.seams to be invalid,no text message to verify,wy is this website so difficult to navigate,I just like to buy the service

Resolved! Pin does not work

Help? My friend could not get help, because his pin does not work. Is there a way that he can change his pin number?He can log into his account.He now wants to quit public mobile, because he can not get help for the problems because the pin number is...

Resolved! Keeping my phone numbers

Hello Community,Can someone tell me where or which shops can I go to get a new plan of Public Mobile ( I am in Surrey, BC), all I just wanted is to keep my phone numbers from FIDO but I want to use the plans of Public Mobile, because I want to downgr...

Resolved! blackberry

is model bbd100-2 compatible?

Resolved! over charged

I'm new to public mobile. Got my Sim card last Thursday and my account was set up by the rep. They charged my credit card 2 times for payment. would like this resolved ASAP thank you

Resolved! Second month free activated April 2021

I activated for the second month free promo before April 16, 2021, now I am receiving messages from 611 that my plan didn’t renew. How can I fix this? Thank you!

Resolved! Not received SIM card

Hello,  I placed an order for the SIM card on 9 May and received a confirmation email. On the website, it said that I would receive the SIM card in 3-5 business day, however, it has been more than 5 business days now. Is there any way I can get an up...

Resolved! Sim Card Swap

how do i change my sim card

Resolved! Transfer Phone Number Validity?

I was on my family's mobile plan on T-Mobile, which I can obviously no longer use while I live in Canada. I got a Public Mobile SIM card, and with it, a new number.However, as I was trying to cancel my number on T-Mobile, they mentioned I could trans...

Resolved! $0 Holiday Giveaway: 2GB add-on disappeared?

Hello, I logged in one day and my $0 Holiday Giveaway: 2GB add-on had disappeared. My family members were not affected and they had the same plans and add on, so I was confused on why I lost it. I was wondering if anyone could help me with this? Than...

Resolved! Add-on payment Question

If I buy an addon plan payment, is it added to the monthly payment?