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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Want to activate, cant pick last 4 digits anymore?

There used to be a option when you activate your plan to select new number and you get to pick last 4 digits. I know that public mobile has one number available but i cant find it now because you cant select last 4 digits.

Data

My data finish so quickly. I just put on my data for a minute today. And I just paid, I got a message saying that I have used up 75 percent and I have to be having this issue for about 3months. If it continues I will just change serve provided

Resolved! setup/payment

Trying to activate my SIM and SiMon tells me to try again which I have 3x and my Visa has been dinged 3x and still not hooked up. Want my $$$ back

Re: Deducted my money unjustly

I did and waiting for a reply in 2 days is BS I need my phone NOW not in 2 DAYS

Plan change

I would like to change my plan but I don’t remember the email that I used to set up my account, it’s been 15 years ago can someone hel me with this?

Resolved! Re: Ported number into Public Mobile incoming calls

I am having similar issue trying to port a landline to a mobile phone that had been previously cancelled. Current provider say they have not received a port request from Public. It is now going on to 4 days.

Resolved! Auto pay

I am registered for Auto Pay and payment did not process this month.

How to send MMS using non-Smart Phone?

Hi, I have this Alcatel OT 871A phone I have used for a few years with PM. This is NOT a Smart Phone. See here:https://www.gsmarena.com/alcatel_ot_870-4729.php I can send SMS text no problem. The phone can also be set up to send MMS but when I try it...

Resolved! About Reactive plan

Hi, My plan expire day is 26th tomorrow, So I tried to pay on 25th at evening time. but they said "your account is suspended." already?! I should have time for pay one day. I try to reactive in this website, I could see my account status is expired. ...

Resolved! SIM CARD does not arrive!

Hi all, I have order a Sim Card online for 10$. It said it was supposed to arrive between 3 to 5 business days and still after 10 almost is not arrived! Who could I contact? Is there a phone number/ email to reach out? Does anyone know something more...

Resolved! Reactivate my account

Hi everyone,I'm reactivating my account but I need to change plans first. What's the right way to do this? Thank you

PUK

Resolved! PUK

I need a puk code

Money not added

I added $40 to my account but it's saying I only have $18 in account now and won't send text messages

Resolved! Re: My service is not good working

Can't acsess my voicemail

Not receiving text from Amazon

Resolved! Not receiving text from Amazon

I receive them from other agencies. Is anyone else having this issue?

Resolved! Travelling

Hello I was wondering , what I should do when I go and travel . I am leaving for a while and won’t be paying the few months it will Return to my plan in September . Should I put it on a pause

Please everybody contact the moderators for invoice

Its time for PM to provide its customers with a printable invoice within self-serve. Currently an invoice is only provided following a direct request to a moderator. This is a waste of time for both the customer and the moderator. The chance of the ...

No service

i just ported my number yesterday. Everything was good yesterday but today no service at all. Can anyone please help?

How to obtain PUK code?

Resolved! 2GBBONUS didn't work - told to post here

Hi there,I tried using the promo code 2GBBONUS (I even have it emailed to the email I used for signing up). The person helping me at the phone store made a call (to I am assuming a Public Mobile representative). They told her to tell me to post her...

unable. to register my debit card

I am not able to register my debit card. Only my husband debit card works and i do not want to use his card anymore. Have no idea why they do not accept my card. Already called the bank and they said everything is good on their end. Need help!!!

Resolved! Questions re phobes

Does anyone know whether a refurbished iPhone (from Public) will work on other networks? My dad is on Fido (Rogers) and needs a new phone.

transfer out from public

$40 with 6GB data?

Hello, I wonder will we move towards 6GB for $40 plan soon? Others are offering the same so if Public Mobile doesn’t match then people will switch. For example, Fido $40 - 6GB; PC Mobile $40 - 6GB (on 4G network). thanks

Resolved! Unable to login to make ticket

I am trying to make a ticket to get my PUK code for a different account, but the service ticket portal refuses to log me in, from any of my accounts. I have tried other browsers, reset my password and other troubleshooting. How can I contact a mod wi...

Resolved! US Roaming - Unlimited Talk not working

I purchased US Roaming - Unlimited Talk (10-day) for $8 but I can not make the call. It still says "your call can not be completed since you used all your minutes"!! I am frustrated!! I just paid $8 for nothing?!!! My Plan ($25) is - 500MB + 500MB at...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Want to activate, cant pick last 4 digits anymore?

Data

Resolved! setup/payment

Re: Deducted my money unjustly

Plan change

Resolved! Re: Ported number into Public Mobile incoming calls

Resolved! Auto pay

How to send MMS using non-Smart Phone?

Resolved! About Reactive plan

Resolved! SIM CARD does not arrive!

Resolved! Reactivate my account

PUK

Resolved! PUK

Money not added

Resolved! Re: My service is not good working

Not receiving text from Amazon

Resolved! Not receiving text from Amazon

Resolved! Travelling

Please everybody contact the moderators for invoice

Please everybody contact the moderators for invoice

No service

How to obtain PUK code?

Resolved! 2GBBONUS didn't work - told to post here

unable. to register my debit card

Resolved! Questions re phobes

transfer out from public

$40 with 6GB data?

Resolved! Unable to login to make ticket

Resolved! US Roaming - Unlimited Talk not working

Swap SIM card

Can't make calls

Change plans

Delayed incoming calls

Difficulty navigating Public Mobile Support.

I can't receive calls nor make any calls.