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Resolved! $35 with the 2 GB promo code

I activated SIM card yesterday and picked the $40 plan, but today I see there is a 2GB promo option in my email, can I change to plan $35 with the 2 GB promo code? Thank you!

Resolved! Taking money from my account

I am not with Public Mobile. I attempted to port my number to them and it was unsuccessful. They have now taken two payments from my account and of course you can't talk to a live person at Public. How do I block them from taking money? 

Resolved! Renewal

Hello I'm having trouble finding what day is my renewal date on my self serve account!

Resolved! Promotion on my Account

Hello Public Mobile, My plan currently has a promotion of 500 Canada Wide Long Distance Minutes Bonus, how can I use this promotion?Do I need to activate this promotion?  How long does this promotion stay on my account? Thank you,Fayyaz

Resolved! Invalid number and e-mail

I don't recall ever creating an account. When I enter my phone number and e-mail address, both are invalid. How can I create an account to manage anything?

Resolved! Hi can I set a notification through text on my phone if my sons account goes over the 500MB?

Resolved! Locked out of my account

I’m locked out of my account. Don’t know my PIN number or security question to pay or change my credit card

Resolved! Locked out

I'm locked out of my account.  Everytime I try to reset the password it let's me apparently reset, then I try the ne password and it locks me out. I can't even create a ticket a d I'm in the US now and have been trying to get s plan while I'm here si...

Resolved! My 4 digit PIN is not working

Hi, I am trying to reactivate my phone line and I entered the Correct PIN but it is not working. Can you please help me? Thank you. 

Resolved! can not send or get text messaging pictures any more

Yes the " Subect " is my question , before it was all working fine , but now I can not send nor get text messaging pictures , use to work very well before  now can not send or get pictures , plan is always the same one , so why is this happening , ha...

Resolved! Cant submit ticket

The front microphone on my CPO Iphone 8 doesnt work, and when I try to fill out the ticket form it will not complete. When I get to section 2, Complete additional issue details, it will only allow one of the clicked boxes to stay highlighted. It asks...

Resolved! Tax receipt in detail

Would like to request a copy of my invoice reflecting the payments specifically showing tax paid towards my account before leaving public mobile if possible.  i have my account information and everything and i previously requested/received this info ...

Resolved! Texts are not being delivered in timely fashion

Intermittent issue with texts not being delivered in a timely fashion, long delay sometimes and also calls not connecting sometimes?

Resolved! Net Gear Hotspot

Hi, I have an LTE capable Net Gear Mobile Hotspot unit currently sitting idle. I was wondering if I were to buy another Public Mobile Sim Card for it, could it share the existing cell number and use the data plan I'm on? Thanks. 

Resolved! Points for plan Upgrade

I upgraded my plan from 35 to 50. When will I get the 5% points back?

Resolved! Help

I need to switch my old public number to my new public number can anyone help me with this since I can't talk to anyone

Resolved! Payment

When I added my new payment card it automatically charged my account $52 without knowledge because when I added my card it immediately switched to a screen saying my charges were $56 so I submitted the payment but later found out that it had already ...

Resolved! How to fix data

My data is not working.   I tried everything recommended by the chat box, and still no success.  Please advise.

Resolved! Sim number not valid to open an account

Hello,I'd like to open a new account but my SIM number is 30100 and not 30000 as requested.Do you have any idea so I can go ahead with a new account please?Thanks for your help 

Resolved! SIM name

I need to input a SIM name on my phone. Do I enter my name or Public Mobile?

Resolved! changing credit card info

My credit card expires soon, and I went to go change it, but there are no obvious options. 1) Tried to look everywhere in my profile2) Removed auto pay then tried to re-add it.  All that happens, is my old CC was just auto re-added. Can Public Mobile...

Resolved! Cannot access account

My old email address is defunct and I cannot access it, since I have changed to the new one. Unfortunately, this old email address is associated with my Public Mobile account. Therefore, I cannot update info and change payment options to my account.

Resolved! Sim card

The SIM card received does not fit my phone.

Resolved! Calling Internationally - specifically the UK

Hi there, Can you buy an add on to a plan to be able to call the UK? Thank you!Lynn