Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
please contact me
I recently changed banks and added new card for payment but it's not working for some reason. I'd like to pay manually but I don't have an account pin. Please help
Every time I try to send a text or make a call, I receive the message, "can't send message with public mobile - error 0" on my phone. My phone was working fine yesterday, and I tried a restart today, but that didn't help. Any suggestions?
I received an alert that my call could go through as I was out of minutes, and would have to top up my account. I was sure that this was an error and so I checked my usage online and sure enough, there were very few minutes used on outgoing calls. ...
an unknown mobile data usage entry is found in my account.The data used was recorded around 3:00 am in the morning when I was sleeping. The "cellular data" of my phone setting is always OFF whenever there's wifi. To avoid doubt, there's no way that a...
I am trying to reactivate my account. I still have 10 days left to complete 90 days. All the options are greyed out for me. Could someone help with this issue? Thanks
@Traderboy23 no worry, the comment wasn't towards you. It was regarding a late reply that didn't add any new information we already provided (unfortunately this thing happens a lot ) So, you have opened a ticket with PM yet? did they get bac...
My credit card expired January 31st, 2022. I changed/added my new credit card to my public mobile account. My account says I need to reactivate my current plan. When I click on reactivate it takes me to the make a payment screen. When I make a pa...
HiI have been with Public Mobile for a few years, but since this month, I can't access Internet.I have the most basic package, so I only have 250 Mo, which is enough for me.Last month, I had more because of the Christmas special they gave, but I shou...
I installed a PM sim card 2 days ago, phone calls work, transmit text works but I cannot receive texts. Please help.
First time issue . Would love to remedy. Credit card has not changed and is active. I've been autopay the whole time . Yesterday I received a message that my account is deactivated because PM doesnt recognize my credit card. I've tried to reload th...
When I put the PM SIM card in the phone I want to use it comes up as an invalid SIM. I have put that same SIM in other phones with no issues. The phone I want to use also does not allow me to input the unlock PIN. I have contacted the former carri...
How can I speak to a representative?
To whom it may concern, I got a new credit card and entered the new information on my account... I also added payment to my account; but it still says that my account has been temporarily suspended . please help me to rectify this issue...i would li...
I have free 500 min international long distance call as holiday giveaway. And it say “500 min intl Ld calls incl CA & US”. Does it mean I can’t use that for another country? Only Ca& Us?
I payed with the credit card I have on file for two years now. Suddenly it does not get through. I contacted the CC company but they told me they don't have on records any attempt to make a payment to Public Mobile (so obviously it's not that I don't...
i could not sign-in to network
I was in the US in January, and tried to text - but got a series of messages from PubMobile stating that 'my plan can't do text in the US' and tried to get me to sign up for extra...I have at least 100 min US and Canada Long Distance - why can't I do...
I lost my phone. I want to transfer my number to another carrier but I don’t have the sim card to receive porting sms.
I never got 2 sim cards when I was supposed to.
hello I had answered yes to the more the merrier promo text and I can not see the promised bonus 2 gb or long distance on my account
hi following answering yes via text,the extra 2 gb and free long international long distance benefit from the more the merrier promo was never added to my account
The service is really messed up. Can't receive phone calls. Customer service is a mess. You are amateurs. The friend who recommended your company was a really bad guy. You don't try to solve the problem at all.
I am planning to visit Pakistan. I want know if I will be able to receive SMS text in Pakistan with my Public Mobile SIM. This is needed for receiving multi-factor authentication text message for some of my account logins.
Public mobile is a company run by the community I did not know this when I joined in Canada though it was a great for emergency phone in my car, but when I needed in the usa or try to contact people that’s when it turned in to a **bleep** show! They...
On February 4, 2022 I received a notice that my account was off due to payment due same day.I used my other mobile phone and made payments towards my account. In making payments, it appears I submitted double payment through my TD Visa Account. The f...
Earlier this week I created an account for a friend of mine but forgot to use my reference code.Is there a way to correct this??Thank you.
