Locked outta of online acct

[Punisher]

I'm locked out of my online account and cannot get back in question that was set up as the secret question is not the one I set up originally I have my password and it's not working I was just in my account not more than a couple days ago can you help me reset my password

[BKNS27]

@Punisher 

Strange that you got into your account more than a couple days ago and can’t get into your account.

Members sometimes confused their Community forum password with their account password.

If that fails, get a hold of a CS_Agent to help you reset your password.

[softech · Accepted solution]

@Punisher   if you cannot self reset with Forgot password link there, please open a ticket with PM:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there