PUK Code Required

[jschoenb]

Hi there,

My phone is getting this message when at the login screen:

"SIM is now disabled. Enter PUK code to continue. Contact operator for details."

If I could get assistance with this that would be great.

Thank you

[BKNS27]

@jschoenb 

As noted by @softech, you will need the assistance from a CS_Agent to give a PUK code.

You might need to reboot your phone by powering off the phone then back on.

[softech · Accepted solution]

@jschoenb   "SIM is now disabled', did you use a SIM PIN before and you entered too many time?  If this it is indeed asking for the the SIM card PUK , you can open a ticket with PM Support using this direct link for them to provide you the PUK code:

https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there