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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53636 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61839 Views
  • 186 replies
  • 31 Bravos

Welcome to Koodo?

When I ported my daughters phone via a moderator port request she received a welcome to Public Mobile message, but when I ported my number via the self service portal I received a Welcome to Koodo message.  How interlinked are the Koodo and Public Mo...

shaneknysh by • Good Citizen / Bon Citoyen
  • 4642 Views
  • 16 replies
  • 0 Bravos

Sim card is not delivered

Hi, I have requested for a sim card around 2 weeks ago, but till now did not received it. Is there any customer care helpline for public mobile?Thanks Rohit

rctech by • Great Neighbour / Super Voisin
  • 1657 Views
  • 9 replies
  • 0 Bravos

Port request form issue

I am trying to port a number from Telus to Public Mobile but when I fill in the form the rquired fields clear when I move to the next field The fields for:Old Service Provider Account NumberOld Service Provider Equipment Serial Number: Old Service Pr...

shaneknysh by • Good Citizen / Bon Citoyen
  • 855 Views
  • 3 replies
  • 0 Bravos

Resolved! Friend referral link missing

I want to refer a friend but the link is not there anymore from my account and in the new account setup there is no option to enter a referral code where we enter the sim card info.What happened?Is this no longer offered?

beakbird by • Good Citizen / Bon Citoyen
  • 2283 Views
  • 6 replies
  • 2 Bravos

Resolved! Autopay credit wheN I suspend the SIM card

Hi I suspended the SIM card for one day because I thought the phone was lost. Turns out I found it later. However, I noticed on my payment cycle that I was not given the $2 autopay credit (even though I was still on AutoPay and it in fact charged my ...

linyx9 by • Great Neighbour / Super Voisin
  • 3954 Views
  • 21 replies
  • 0 Bravos

Resolved! Error message when changing phone number to a transferred number

Went to change my existing Public Mobile phone number over to a different number that was being ported in from Rogers. I received an error text on the Rogers phone number but haven’t received anything else on where to go or what to do. The text said ...

Cmondoux by • Great Neighbour / Super Voisin
  • 1906 Views
  • 6 replies
  • 0 Bravos

Resolved! Cant sign into self serve

Trying to reactivate a sim I've had dormant for 2 years. Says Sim number is invalid. Cant log into self serve, cant use forgot password as it says Sorry, we’re unable to verify your email address. Cant make new account as it says The phone number ent...

cmanguy by • Great Neighbour / Super Voisin
  • 669 Views
  • 1 replies
  • 0 Bravos

Payment problem

I changed my plan, do I need to return the excess deductions to me

Ellis123 by • Good Citizen / Bon Citoyen
  • 1126 Views
  • 6 replies
  • 0 Bravos

Do I need to use one time payment?

I cancelled my old credit card and got a new one. But I forgot to update here. I just received a text message for autopay. Then I realize that I have to update my credit card information for autopay here. My question is: do I have to use one time pay...

soup19 by • Good Citizen / Bon Citoyen
  • 908 Views
  • 4 replies
  • 0 Bravos

Resolved! new customer

hello I purchased the $25 plan but when I make calls out why does it say long distance charges apply? this plan has unlimited Canada wide? also if I use all my data will it notify me or does it allow me to keep using data and I will be billed? 

Michaelvieira by • Great Neighbour / Super Voisin
  • 3231 Views
  • 25 replies
  • 0 Bravos

Resolved! Rewards

 Hi I have referrd two friends so far but only getting credit for one 

68rsz28 by • Great Neighbour / Super Voisin
  • 1077 Views
  • 5 replies
  • 0 Bravos

Release

I saw a post similar to mine. I need to have my number released because my employer has offered me a phone and I want to keep my number. I’ve tried and have failed several times. The bot wants me to sign in, I already have.  It won’t accept my userna...

Mearns by • Great Neighbour / Super Voisin
  • 2174 Views
  • 11 replies
  • 0 Bravos

AutoPay Rewards

Hi everyone! I'm having some confusion as I've bought the 25$/month plan (which is an awesome price so I'm not complaining there) and I've allowed autopay to my account but haven't had the 2$ discount. Although I get the text every month that it has ...

Heidi22 by • Great Neighbour / Super Voisin
  • 1500 Views
  • 7 replies
  • 0 Bravos

Resolved! Why does my 2.5 G of data run out right away?

I've been using your service since January 2021 and every month I have data for a week at the most. I have wifi at home and outside I only ever use if for Google Maps as I can't be on the phone at work.  I've turned off all running apps and made sure...

SafetyChick66 by • Great Neighbour / Super Voisin
  • 2344 Views
  • 7 replies
  • 0 Bravos

Resolved! New Phone Ideas

My Motorola Moto E that I bought in January 2021 is factory resetting itself and turning itself off, I am an existing PM customer,  I contacted Motorola and they want me to send it to FutureTel in Markham which I’ve heard horror stories about. I have...

Batman96 by • Good Citizen / Bon Citoyen
  • 2936 Views
  • 10 replies
  • 0 Bravos

No service

I have a Samsung Galaxy SM-J260A and it won't pick up any service and the phones carrier is at&t and they can't help me

Sohpie91 by • Good Citizen / Bon Citoyen
  • 2431 Views
  • 16 replies
  • 0 Bravos

Resolved! bymistake payment $50

hi mymsiatke i put my card on my self serve account and bymistake i load $50 on my account but i want to refund my $50

gaveenrai by • Great Neighbour / Super Voisin
  • 1261 Views
  • 5 replies
  • 0 Bravos

Resolved! Terms & Conditions for 1gb monthly bonus promo

https://www.publicmobile.ca/en/on/PMWLS - this page offers: "1GB of monthly bonus data for free* when you activate on plans $35/mo+ with promo code PMBONUS1GB." But the promo section in the terms and conditions tab only gives the info on the one time...

meghelps by • Great Neighbour / Super Voisin
  • 1580 Views
  • 5 replies
  • 0 Bravos

Motorola phones

I am looking to buy a phone for my mom for Mothers Day and would like to know if the Motorola G8 power and Motorola G9 power are compatible with Public Mobile Network. I am looking to upgrade to a better budget friendly phone. Any tips for budget pho...

jjodsouza by • Good Citizen / Bon Citoyen
  • 3426 Views
  • 19 replies
  • 0 Bravos

Resolved! My Alcatel go flip3 does not allow me to text!

Hi everyone,I just got my alcatel go flip and am not able to send a text message. As soon as I try to type something it says expired! I tried to google it and someone suggested to install the new software update. So in order to do that, I tried to co...

HeleneB by • Great Neighbour / Super Voisin
  • 7657 Views
  • 1 replies
  • 0 Bravos
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