Community

Resolved! Calls going straight to Voicemail, texts extremely delayed

Hi there, hoping somebody can help! Background:Sometime this afternoon my calls started going straight to voicemail and texts are extremely delayed. I work as a therapist so this is challenging to deal with as I see clients through the day and people...

Resolved! Canada-wide calling does not work?

I do have Canada-wide calling on my plan and when I call a number in another province that is in the coverage area, the recording says "8UV1, your call cannot be completed, please check you number or call again".I have called this number on my land l...

Resolved! Not Able to Receive calls

Hi, I bought some recently and activated it on Mar 27. I am facing issue in receiving calls alone. Please check and do the needful 

Resolved! What hours are agents available for assistance?

What hours is an agent available?  Not everyone is 9-5:00

Resolved! Porting Complications

Hi All, So I set up a friend with PB on the weekend and didn't know about the change where you have to accept the porting on the old sim before putting in the new one so they can call out but not receive calls. The problem is they tossed out the old ...

Resolved! US roaming data add on

I purchased the US data add on I just got a message that the operator has disabled mobile data? I can allow roaming and it turns back on the data but I want to be sure I am using my regular data when in Canada as I don't leave for a few days. 

Resolved! What is my referral code?

Resolved! Tax receipts

How do I obtain my 2021 phone payment tax receipts? thank you

Resolved! HELP

Hi there, I ordered a phone from Public Mobile which was meant to be delivered today. I received a notification from PM todaysaying they had tried to deliver but were unsuccessful. The buzzer in my apartment never buzzed! I am concerned now how do I ...

Resolved! SIM Card

Hi So I have a Samsung galaxy S9 plus I am going to Walmart to buy a SIM card to sign up for a plan this eveningIs there only 1 SIM card sold for public mobility or are there different ones??If there are different sim cards which one is suitable for ...

Resolved! How to change credit card

I am planning to change my credit card, I have autopay $2 discount, if I cancel the autopay and add the new card will it affect the autopay discount?  Thanks.

Resolved! Anyone else unable to receive calls or texts?

After 12:05pm PST today I haven't been able to receive any incoming texts or calls (going straight to voicemail). Is anyone else having this issue today?

Resolved! Please Help!!!

I desperately need to talk to someone. My payment information is about to expire and I can't sign in to change it, nothing I'm doing is working and I'm afraid my phone will be disconnected. 

Resolved! Password Reset

Ok, it's near the end of March and this is easily the dumbest thing I've seen so far this year.  If I need to reset my password by definition I don't remember the existing password... so why would a password reset screen ask for it?  Beyond stupid.  ...

Resolved! Unable to check if phone is compatible.

There is a problem with your website. When I try to enter a brand in the Phone Brand field it does not allow me to enter data. Instead, as soon as I try to enter something the field is filled with a check mark and the block is filled in with blue. I ...

Resolved! Autopay failure

  Hi, been a customer for a while now. Noticed my phone wasn't receiving texts today and when I logged in it said plan expired and my autopay didn't go through. I had to manually pay. No changes to my cc info etc, any idea why this would occur? This ...

Resolved! US Roaming - unlimited talk add on not working

I purchased the US Roaming - Unlimited Talk add on and it's not working.  I am in Canada trying to call a U.S. number.  

Resolved! Add on plans

What add on plan do I need to purchase in order to make calls from within the United States using my cellular phone? I currently have the $25 My Plan

Resolved! Reactivating my plan

I suspended my plan for 3 months. I  activated today before March 29th as mentioned in the warning message, but I have "PLAN EXPIRED" in red beside my plan info. What does this mean? I topped up before the deadline so I am not sure if my plan is alre...

Resolved! Possible SIM Jacking

My friend, Steve used to be a member of Public Mobile.  About 4 months ago he cancelled and went with another service. Now, Suddenly he is receiving emails from the Public Mobile Community that are coming to his email despite the fact that he does no...

Resolved! Cannot update auto-payment credit card "unable to process transaction.."

hi,- recently moved + new credit card (authorized this morning) + new billing address- updated profile address, but unable update visa info (repeated attempts):- "Sorry, credit card transaction denied by your card issuer...."- Visa says all good thei...