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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51869 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60141 Views
  • 186 replies
  • 30 Bravos

Resolved! Long Distance Call — Options

A hypothetical question! Say, if I've already purchased a long distance add-on of 500 Minutes to China, Hong Kong etc, for $15, and need to make a call to the US, do I have both or only one of the options below?Call US without purchasing a new add-on...

sa7375 by • Town Hero / Héro de la Ville
  • 1762 Views
  • 12 replies
  • 0 Bravos

Resolved! incoming spam caller

Not a question, but a heads up / fyi? Okay now it's a question...Just received my first spam-bot call saying it's from "Services Canada" (or something like that) requesting a S.I.N. (no I didn't give).  Google searched, it's from a Telus#, and other ...

jojo9 by • Great Citizen / Super Citoyen
  • 1811 Views
  • 8 replies
  • 0 Bravos

PLEASE HELP!! sim card is not working

Hello, i recent signed up for Public Mobile in March.30th 2020 as i lost my old phone and simcard. I decided to have a new account created and signed up for pre-authorized payments. I have no service now and the website will not allow me to sign in s...

Terrillcullen by • Great Neighbour / Super Voisin
  • 1721 Views
  • 13 replies
  • 0 Bravos

No call services only sms since auto top up failed

Auto top failed for plan $25. Paid online last mon. Only sms work. No incoming, outgoing or voicemail. Message the mod. On and off phone. Took the sim. I really need to call someone on my phone. No landline.Its quiet hard to get help here. Looking to...

Resolved! Login and service are disabled

My mother's CC expired and she forgot to put a new one into her account. Also, her selfserve account is logindisabled and I've already submit a ticket in but she wont be able to receive a call from PM because the service isnt working. I used my accou...

andrewnik by • Great Neighbour / Super Voisin
  • 905 Views
  • 4 replies
  • 0 Bravos

Resolved! payment

trying to make a payment

1frank2 by • Great Neighbour / Super Voisin
  • 853 Views
  • 3 replies
  • 0 Bravos

Resolved! International call to Serbia

I don’t see Serbia in International calls. Will I be able to call Serbia and how many minutes for $15

mikecigor by • Great Neighbour / Super Voisin
  • 1889 Views
  • 9 replies
  • 0 Bravos

Resolved! Billed 42.56 when I'm told I'll be billed $38

Why does it say that I'm being billed $38/month in Public Mobile, but my credit card is billed for $42.56/month?Apr 2, 2021PUBLIC MOBILE 855-4782542 BC$42.56

SammieG by • Great Neighbour / Super Voisin
  • 1391 Views
  • 6 replies
  • 1 Bravos

Resolved! switching plans

why I couldn't able to switch from $25 plan to $15 ?

k24 by • Great Neighbour / Super Voisin
  • 1154 Views
  • 4 replies
  • 0 Bravos

Resolved! Account locked out

got locked of an account and here on a secondary think i messaged the mod but not sure its the real on since it said last online date was 2019

wwong1 by • Great Neighbour / Super Voisin
  • 869 Views
  • 3 replies
  • 0 Bravos

Resolved! Accessing self serve

I am now helping a family member with their Public Mobile account. The person who set up the account for them is no longer with us and we don't have the email address they used to set up the account.  I need to access the self serve to change the pay...

Cathietc by • Great Neighbour / Super Voisin
  • 883 Views
  • 2 replies
  • 0 Bravos

Resolved! How to request an invoice?

Hello I am confused as to how to get a bill or invoice from public mobile. It must include name and address. Thanks in advance.

Temujinhour by • Great Neighbour / Super Voisin
  • 1509 Views
  • 2 replies
  • 0 Bravos

Resolved! PUK Code

I urgently need a PUK Code to unlock my SIM card

Judychan by • Great Neighbour / Super Voisin
  • 1073 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim card swap

I need to switch my sim card i lost my phone

Jasonkam1984 by • Great Neighbour / Super Voisin
  • 2787 Views
  • 23 replies
  • 0 Bravos

Resolved! Porting issues

How do I reach out to a moderator for porting issues? 

alicial by • Great Neighbour / Super Voisin
  • 785 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting issues

I ported my number rom Rogers to public mobile about two weeks ago. However the same number is working on the Rogers and Public mobile number. I realized I was no longer able to  receive calls on the Public Mobile so I switched the SIM card back to R...

Simply_Malibu by • Great Neighbour / Super Voisin
  • 1785 Views
  • 4 replies
  • 0 Bravos

Resolved! 1-800 numbers

Are we charged when we call a 1-800 number?

eajhealy by • Good Citizen / Bon Citoyen
  • 1492 Views
  • 5 replies
  • 0 Bravos

Resolved! My phone suddenly stopped calling and texting completely

My phone was working fine, and I used it to call this morning; but this evening it will not call or text at all. My plan renewed fine on April 4th, and I have used only 1 minute of my 100 for calling, and I have unlimited text messages. I rebooted my...

zenanarchy by • Good Citizen / Bon Citoyen
  • 4311 Views
  • 19 replies
  • 1 Bravos
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