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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to get service

I have purchased a sim card from the store and activated it online. When I put the sim card in my iphone there is no service. I have changed my APN but nothing works. Please help!

Resolved! referral has left

I cannot find the info anywhere that tells me which of my referrals has left public mobile

Resolved! No data, but can phone and text

Good day:)Just got a new phone: Motorola G8.My sim card with PM works perfectly on my old phone, with at least residual 50Mb of mobile data.But on my new G8, it can only phone and text, and NO mobile connection.Tried resetting network setting, and re...

Changing Plans

Hello,I'm considering downgrading my plan to a cheaper option and wanted to know if it was best to wait until the next billing cycle or do it now. Will I get a refund on the remaining days?

Resolved! lost phone - never registered account - unable to change sim

Hello. my son lost his phone and i never setup/registered the account. i am unable to create an account for his phone as i dont have access to the phone to get the texted code. need assistance in gaining access to the account so i can activate a ...

Resolved! Walmart information re 3G vs 4G data

A representative from the mobile center at Walmart in Halifax advised that having 1GB of 3G data is like having 100MB of 4G data. He stood firm on that point, even when I raised doubt in the accuracy of his information. Anyone care to weigh in on ...

Resolved! Voicemail Message

So I've just set up my voicemail, and was asked to say my first name, but also create a greeting? Will both of them be used?

Incorrect address

When I placed my order for a SIM card I made a typo so the street number is wrong. Please tell me how to correct this.

Bonus Data with AutoPay for how long?

Resolved! Bonus Data with AutoPay for how long?

Hi everyone, I'm new to Public, and signed up for the 25$ plan with 500 MB of data + a bonus of 500MB with AutoPay. Is the bonus 500MB just for this billing cycle, or would I effectively get 1GB of total data for the rest of my time with Public so lo...

Resolved! ticket answered

How will I know when my ticket has been answered? I am waiting to hear back about porting my previous number over from Koodo....

Upgrading to new phone with existing plan?

Hello! What are the exact steps to upgrading to a new phone? I already have a working account here and my new Samsung will work on the network....

Resolved! how is the promotional 3GB data being used

I just activated a $25 with promo code FREE3GB. Now I see besides the regular monthly data there is a one-time 3GB data available. I am wondering how this promo data is being used in what order?Particularly, is it used before or after the monthly dat...

Resolved! Error creating account while activating SIM

Hi, I got a new sim and tried to activate it. However, on the last page, it failed (after payment). So, I tried to log in and it failed. I tried to recover password and it said no email address. But I tried to activate the SIM again and it said the S...

locked out of account

i forgot password then i guess i also forgot security question. i need to get in to update to bigger plan.

Resolved! Port in request

Hi, I just bought a publicmobile sim yesterday and I want to port my old number to this one and get rid of the current number. I tried doing it online through this link: https://selfserve.publicmobile.ca/Overview/ChangeNumber/ but it didnt allow me ...

Resolved! Referral code question

My referral code has either the number zero or a capital letter O. How can I be sure which one it is?

Resolved! International Call

Can I dial internationally directly from Public Mobile? If so, is there any call rate chat for various countries!!

Resolved! Multiple accounts lost referral codes

I had 3 accounts i have that all went from over the amount of needed referrals for a free plan and suddenly they all 3 went to 10 referrals only. This is not cool!! Cant even contact moderators as when i go to search the mod to send message nothing ...

Resolved! Cancel my sim

Cut off my sim card please

Emergency Call Only

Resolved! Emergency Call Only

Suddenly, my phone shows emergency call only. I am with Public Mobile for over 2 years. Very happy customer. My account is active and fees are auto paid every month. I called my wife 2 hours ago and it was fine.I tried to restart the phone, repositio...

Resolved! I have paid for 3 sim cards and never received them the payment was taken July 1 2020

The address was wrong the correct address is edited by computergeek541: address removed

Phone number and caller's name not displayed at the receiver end

I had why phone number transfered from another phone supplier Fizz to Public Mobile. When I make a call, the supplier's name appears «Fizz» appears at the receiver ens and that's it. My name and phone number do not appear. Most people do pickup the c...

Can't Receive Calls or Texts

Been on Public Mobile for 2 years without issue. For the past week my calls have been going directly to voicemail, I don't receive texts. I can call out and send texts. Its a Samsung S5, I tried every suggestion posted on numerous forums on my phone ...

Phone can call out but cannot receive calls

Just set up an old phone on public mobile. It makes phone calls and texts fine, but it seems to not be able to receive calls. It goes straight to voicemail.

Resolved! Want to port Prepaid Telus # to Public Mobile and put new phone on Prepaid Telus Plan - how?

I have two phones. Phone #1, has no SIM card (ie new phone) and Phone #2 has SIM card with $90 on pre-paid Telus plan. What I would like, is to set up Phone #2 with Public mobile. I want to Port the Telus Prepaid number. This first part is easy. ...

Resolved! $10 Bonus Getting Referred

Hi everyone, Do you see the $10 bonus in your account right away or do you have to wait? Thanks!