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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Received a no service message

I am on autopay. I tried to make a call and it said I have no service as I had not made a payment. I called the credit card company and they said all is well. I have used the same card with public mobile for a couple years. I reinput the # on the web...

Resolved! How much data is included in the $20 US talk, text and data bundle?

Thank you

Missing Text Message

My phone could not receive one-time verification code from CIBC (whether desktop login or App lgin). I have never had this problem with Fido. Just ported my number from FIDO to PM.I restarted my phone twice. Still no luck.Anybody knows why?

Recharging the account did not give a full month

I changed the plan on my account and re-charged it to top up for the following month. The system is telling me that the account has been charged there is $25 on the account, however I still cannot make any calls. Also, the system is telling me that I...

Resolved! Iphone SE 2020 (2nd generation)

Is anyone using Public Mobile on an iphone SE 2020 (2nd generation)? I searched the Community a bit and am seeing some conflicting responses.

Resolved! Re: port request

what is Alternate number? Why Public mobile is showing Alternate number attached to my SIM Card. I wanted to transfer the number from Koodo to Public mobile.

HAVE A GREAT DAY

Resolved! Porting two phone numbers from a single account

Hello, I would like to join PM soon, and have already ordered and received my SIM cards, but I wanted to be sure of this before proceeding any further : I have two phone numbers (one for my wife and one for myself) under the same Rogers business acco...

i make a transfert i my sim dont work

Resolved! Account not activated

I tried to set up an account for my husband, got all the way to the Payment screen. The payment was processed, went to go to the summary screen and I got kicked out and a 404Error message appeared. I thought maybe it didn't register, so I tried to ...

Resolved! After 7pm and weekends

Does anyone know the policy for after 7 pm and weekends ?

Resolved! pay for plan

My credit card has be stopped because soemone tried to use it ( in Spain) and (on your site) I tried to replace my visa with a mastercard credit card. That card was not accepted. How do I make a payment for my next month?

Mobile Data Connection keeps dropping

In the past few days I've had problems accessing mobile data and that's never been a problem before. Is it possible this is a PM issue? Are there any steps I should take to make sure this isn't a provider issue? I have already reset network settings....

Changing phones

I'm replacing my broken phone with the exact same model that a friend gave me.(Samsung A5) I had the new one unlocked by his provider, but when I insert the sim card into the new phone the message I get is something like "SIM card blocked, enter PUK...

text is not working-**********

teami am unable to receive and send text

Resolved! how do you know if APN settings is correct?

how do you know if APN settings is correct? thanks

Resolved! payment

how to add funds to your account?

Resolved! SIM Card not delivered after 10 days

Anyone else having this issue? Can't get the contact form to submit either!

Resolved! US Add On Purchased, Connects to T-Mobile, yet no internet accessibility

I purchased both a 1Gig US data plan, and a text plan yesterday. I am now in the US, and I show a LTE signal, connected to T-Mobile, yet have no data either up or down.I have purchased and used the US data add on in this area on the same phone (S9) ...

Adding a plan

Last night I added a data plan to my daughters phone. My credit card was charged but it's not showing in my plan details and it's not activated on my daughters phone. Any ideas whats going on?

update credit card

How to update my credit card?

Resolved! Autopay Rewards switched from $4 to $2?

I tried searching the forum but wasnt able to see or find any information on this topic. Upon reviewing my previous billing history I noticed that back in May 2020 my Autopay Reward switched from $4 to $2? Was their an announcement or change to this ...

I was offered extra data for free for a month

I got the trial free data but now I am getting charged for it and I don’t know how to get it off. I want a simple plan $23 as I use auto pay

There are no plans in my self serve area... literally nothing to choose from.. What's happening?

Is this some sort of glitch?

Unable to place acall

Prompt and message claims that I had used up my minutes! I am on $ 15 Plan.Purchased add on yesterday for 500 Canada wide calls. Still I cakeep getting voiceprompt saying i can not make calls! Please help

phone roaming near border

I live in NB near the Maine border. My phone switches from Public Mobile to AT$T while sitting on the counter. When I try to use the phone it tells me I can't send a text from the USA.I want to stop the phone from switching providers on its own. Pho...