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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I am trying to update credit card payment and it keeps refusing it?

Have tried old address address and new

Public Mobile is refusing to allow my old phone number to be ported out to Fido. Call CRTC?

I am trying to port out two phones from Public Mobile to Fido and retain my existing phone numbers for each. The first phone (mine) worked fine, but the second phone is stuck with the new, temporary number that was assigned by Fido. The Fido custom...

email

Resolved! email

when I try to log on my email is not recognized and not attached to my account. Not sure if it was a typo originally but is there another way to log on using my phone number?

Account locked

Resolved! Account locked

Hello folks how góes it. Thabks for the help earlier with the sim problem I mention earlier I purchased it for my daughter. Now we got a little problem. We got her all set up with new number and selfserve. But now she's trying to log in and it's not ...

Resolved! Why can I not text, or call...?

My service has been out for 2-hours, and so has my daughters! My phones are just fine, but your service is obviously not!

U.S> Texts

We live in Grand Forks B.C., which is close to the US border. We get messages that we can't use the phone because we don't have US roaming, when we are sitting in our house in Grand Forks BC

How do I access voicemail?

Free tel. and data ADD ON

Re: Smart watch

Hi, I just bought a Galaxy watch 4 LTE, so I had to retun it as PM does not support direct connect to smart watch. So if you buy it only buy a version to pair to you phone not a sim or LTE or change your provider.

Paying for my plan

I have tried to pay for my plan but it is not accepting my visa Debit card. I called the bank and they said it was on public mobiles end. What can I do now because my phone is not working because of insufficient funds?

Re: RFB LG K32 (LG MOBILE PHONE) Can't locate apps

1) After down loading apps they do not rest on my welcome screen. 2) There is no "APP" locating feature on my welcome screen that locates apps3) My computer does not recognize this new phone and hence I am not able to transfer ...

Adding time

Could use a better solution to add funds

Resolved! Top up funds

Received money for kids phone plan for xmas, went to "make one time payment". Then added the $200 gift money and total came to $230....I adjusted to $176.00, making total close to $200. Clicked submit and balance does not show tax....why is there tax...

Sim pin network unlock code

Resolved! Sim pin network unlock code

Hey i recently got a new phone. Broke my old one. Put sim card in and it ssys its a locked network sim card and i need a password. For a Samsung S7

Resolved! Retrieving Text Messages

Hi, Would it be possible to retrieve all the text messages that I have sent up to date to others and those that I have received from others up to date from public mobile online? If yes, how and from where can they be retrieved? They are not stored o...

Resolved! text messaging

I get a text telling me that I have 5 texts left (for example) of 50 per month and yet I see that the same plan has UNLIMITED texts...What is that about?

Retrieving voicemail from a different phone

Resolved! Retrieving voicemail from a different phone

Hi, How do I retrieve my voicemail from a different phone (Android) so I don’t use the minutes on my own phone ? Thanks.

Overcharged

Resolved! Overcharged

I have been charged 5 or 6 times on my credit card 3 or 4 times by public mobile once by kudo. Any idea how I get my money back?

Resolved! Reward 30 dollar

I actived my number via a friend's refer. It's said that I can get $30 reward. Is this true?

Resolved! Time of automated SMS

My automated SMS from Public Mobile are waking me up at 1am every month. Is there a way to change the timing of those?

"Your email is eligible for this offer." "Sorry, you are not eligible for this promotion." Huh?

I get an email that says, "Congratulations! Your email was received and is eligible for this offer. Activate today on any plan $35/mo+ using the promo code 2GBBONUS. Bonus data will be applied for as long as you’re with us.*"Great! So I go to "Add Pr...

How long do I have to wait for activation?

Signed up yesterday. Still no service as of 24 hours later.

Accessing self serve

I don't recall my password for self serve and I don't have the email address I used when I setup the account. Can I make a new account? My plan just expired and I can't add a credit card over the phone automated dial in feature. Thanks

What does everyone think about PM's device Return Process?

Resolved! Unlimited Data still not here?!! - Public/Lucky/Chatr

Lucky and Chatr offer Unlimited Data. That's a pretty huge advantage. Reminds me of Freedom. Freedom slows you down to faster speeds where as Lucky and Chatr is a bit slower; still an amazing feature to have (128kbps speeds). I wonder why all discoun...

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