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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1872 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30241 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41994 Views
  • 185 replies
  • 29 Bravos

Sim card number

When trying to set up my selfserve account it keeps telling my Sim card number is incorrectly. If checked carefully and it is correct. I am unable to create an account because of that 

L11 by Great Neighbour / Super Voisin
  • 985 Views
  • 5 replies
  • 0 Bravos

Resolved! How to pay bill off my available credit?

I am a new costumer, I do no know how pay my bill/ I do have $20 available found on my account, how I can transfer that many to my bill?My account number is xxxxxxxxxxxxxxx, please help me. edited by computergeek541: account information removed

Nick_P by Great Neighbour / Super Voisin
  • 1315 Views
  • 11 replies
  • 0 Bravos

Resolved! Call out and receive calls issue

I unfortunate locked myself out of my phone but fortunately got back in. Everything seems to be working but I cannot make calls out or receive calls. Texting is working fine.Can anyone help? 

maudiemay by Good Citizen / Bon Citoyen
  • 1880 Views
  • 19 replies
  • 0 Bravos

starting up

im trying to activate my phone but its telling me my sim number is invalid

hal2 by Great Neighbour / Super Voisin
  • 901 Views
  • 7 replies
  • 0 Bravos

Resolved! New to the service.

Hey guys, can someone help me how to see the receipt for my billing, I keep looking on my account but I can’t figure out where to go. I just need to know and see how they billed me and the list of my usage on my account. Thanks. Keep safe everyone. 

jay-are by Good Citizen / Bon Citoyen
  • 832 Views
  • 5 replies
  • 0 Bravos

Resolved! 2$ autopay rewards.

Hey guys, is anyone knows here about the 2$ autopay rewards, it didn’t apply to my last billing they still charge me the full amount of my billing. Can someone help me in regards with this rewards, do I need to activate something to earn my rewards. ...

jay-are by Good Citizen / Bon Citoyen
  • 1428 Views
  • 11 replies
  • 0 Bravos

Account suspended

I received a message on my profile saying my account was suspended unless I paid my balance. i paid the balance, and was later charged (presumably auto-pay) again. So I’ve paid double for this months bill. how do I go about getting one of my payments...

Connor17 by Good Citizen / Bon Citoyen
  • 997 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment

How do I remove a duplicated payment

Ylt by Great Neighbour / Super Voisin
  • 659 Views
  • 2 replies
  • 0 Bravos

Unable to Access Voicemail

Hi, First time I dialed 1 or called my own number for the voicemail, it was completely silent so I hung up. Anytime I try again, it asks me for a mailbox number (which I don't have?) and to press star during the greeting (that I didn't record?) Pleas...

Resolved! Couple plan

Does public have a couple plan? My friend and her spouse would like to switch to public and wonder if it has a couple plan for them.

trinhnp by Great Neighbour / Super Voisin
  • 1674 Views
  • 9 replies
  • 0 Bravos

Resolved! Unable to log into self serve

I requested to reset my password twice and both times after getting the link in my mailbox, I proceed to create new password then I tried logging in with the new password and it fails.  Please help, thank you.

erotavlas by Great Citizen / Super Citoyen
  • 958 Views
  • 2 replies
  • 0 Bravos

Resolved! Mobile App

Does Public mobile has a mobile App??

goginenivipin by Great Neighbour / Super Voisin
  • 1292 Views
  • 5 replies
  • 1 Bravos

Resolved! Samsung Galaxy A51

I noticed in the compatibility list that the samsung galaxy a51 wasn't listed. Does that mean it isn't compatible? Surely it is right? Thanks 

Vermillion237 by Great Neighbour / Super Voisin
  • 1468 Views
  • 2 replies
  • 0 Bravos

Resolved! Account suspended

My account got suspended due to non payment. I have auto pay setup up but for some reason it did not work. I tried to make a payment but it shows "Your account has already enough balance." I cannot make any calls as I get a message saying my account ...

no pay.JPG
eugie828 by Good Citizen / Bon Citoyen
  • 772 Views
  • 3 replies
  • 0 Bravos

Resolved! NEED: PUK CODE

Just upgraded my phone and I accidentally locked my SIM

Kjniegos by Great Neighbour / Super Voisin
  • 1355 Views
  • 6 replies
  • 0 Bravos

Resolved! video streaming through Ring security system

Hi, I'm trying to find out if Public mobile allow video streaming through Ring security system app - for the doorbell camera to work properly. Thanks in advance

Waka33 by Great Neighbour / Super Voisin
  • 1499 Views
  • 8 replies
  • 0 Bravos

Resolved! Account Registration - Email Too Long

I am trying to refer a friend and the Account Setup will not allow her to setup her account because her email is more than 30 characters long. Please advise. She does not want to make another email just for public mobile. @CS_Agent 

varushika by Great Neighbour / Super Voisin
  • 1097 Views
  • 4 replies
  • 0 Bravos

Resolved! Rewards are not going towards my balance?

I have accumulated $3 in rewards. I have the $25/month plan and I have $24 in my account. My plan is not being renewed even though I have rewards available. How do I use these rewards?  Thanks

brucewayne1 by Great Neighbour / Super Voisin
  • 732 Views
  • 3 replies
  • 1 Bravos

Resolved! unable to process payment

i am wondering if anyone has a solution to my issue, it keeps saying unable to process payment but its the same card i used last time with no issue i have called the bank and my card is fine there is more than enough in my account but it still wont p...

LeslieSayers by Great Neighbour / Super Voisin
  • 1581 Views
  • 7 replies
  • 0 Bravos

Resolved! What is the best way to set up multiple lines under one roof/account

I currently have multiple lines on Rogers.  My intention is to move the lines to Public.Currently I moved one of the lines over and have used my personal email address on the account.   I now understand I have to set up multiple accounts in Public fo...

ken8 by Great Neighbour / Super Voisin
  • 1402 Views
  • 5 replies
  • 1 Bravos

Resolved! Joining public - New User

Hi my name is Adam. I've decided I'm leaving my current carrier from Freedom to join Public. I have an Iphone 7 32gb, I would like the 40$ plan/month (38$ with autopay) and finally the hardest part about this I would like to keep my current number wh...

agalejs by Great Neighbour / Super Voisin
  • 1154 Views
  • 6 replies
  • 0 Bravos
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