Community

Sometimes email content doesn't load, calls drop and internet functionality is unavailable or spotty

Since joining with PM, sometimes email content doesn't load from my phone (most often when I'm out of the house), calls drop and internet functionality is unavailable or spotty. For example I ask siri to call one of my contacts and then it doesn't wo...

Need a moderator

Need a moderator to please contact me.Thanks!

Best way to get my $10 plan to $0 every month

Need a moderator

I’ve messaged the moderators 5 times in the past 2 days and nothing. How on earth do you reach them??  My plan wouldn’t activate and then finally did but now I can’t make or receive calls and have no data! (Yes I’ve tried all the tricks) This is terr...

Someone has hacked my service or phone

Hi, a pervert has infiltrated my phone - when I browse he repeats everything in distorted form, I can overhear him through the window daily. Please help! I have an iphone 4.

Report your moderator wait times here

Report your recent moderator_team wait times by replying to this thread. Please only post info similar to the format below, and please no ranting(will be removed)  This might help guesstimate current wait times.  Message sent:  ‎08-13-2019 04:32 PMFi...

no service

I recently stopped getting any service from public mobile,  I thought maybe it was my phone, but then took my sim card out and put it in a friends phone and they had no service either.  The top shows full service to public mobile,  but can't send or ...

Horrible calling service in the US Roaming

 I was recently in the US and bought unlimited calling and texting in the US and Canada and data roaming add-on. The data and texting services were fine but the calling services was terrible. Whether calling a number in Canada or the U.S., the call w...

Run out of data , but. My plan still valid

I have added 50 $ to my credit in order to renew my plan , which is valid until 28/8/2019 .  But how i can make sure that my plan is renewed ??    

Thank you Andu

I would like to thank Mod Andu and all of the tech people who helped me.  It was a very simple fix for my problem with dropped calls not receiving calls and breaking up while talking on my phone.  However, I had no idea how to fix so Thank you very m...

Account wrongly disabled

Hello my account has been wrongly disabled , does anyone out there know who I can talk to about getting my account back to active, I can’t login or call anyone and I have no idea how to find a moderator user name to send a private msg. Any help would...

Please remove account from lost mode.

Hi my account is set to lost mode after I lost my phone, I changed my sim but it's still set to lost mode. Can a forum moderator please remove it from lost mode to active. My phone number is xxxAnd my email is xxx Edit by. Mimmo

Wrong charge

Hi I used to be your client 3 days but was charged twice.. I would like to get my money back. Thank  

Unauthorized Port Out of Public Mobile Number

If someone working at another provider is trying to port a Public Mobile number out, without direct authorization from the PM user can it still be done?  If someone at this provider with our private information/ID calls a backdoor number at Public Mo...

SELF SERVE

i payed for 30 for 30 days plan which includes Canada wide talk international text and 500GB 3 g data and I am not able to make calls to and from anyone in Canada.

international call barring

 I think I recently inadvertanly pocket dial a number in Spain. and the "call" lasted almost 9 minutes.domestic pocket dials are annoying enough, but I would like to avoid expensive pocket dials like this one.my phone (a Samsung S6) seems to have a f...

First billing and amount owing

Hi I bought a SIM card from a retail source and although they activated it, they only charged me for the SIM.  I had them set it for auto-pay, but online it has an owing amount. When do I get charged for the actual plan? Does Public Mobile automatica...