Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently got a community name change from the moderators and now when im trying to login to my community account i cant. I tried my old community username and my new one. it says username or password is not recognised. Any ideas before i contact a ...
Hey! I have the 3G $40/month plan and sometimes when my wifi connection is weak I disable it and rely on 3G, but occasionally that fails me too, even when my monthly data usage has been extremely low/barely touched. Is this related to the speed quali...
Hello, I have been with PM for over a year now. My first plan included 4G but I switched to 3G approx 6 months ago. Sometime after I switched to 3G I noticed I would get voicemails but have no missed calls (while in full cell service areas). Is this ...
Thank you ALL for answering my question on my recent post. Based on the very helpful information you all provided, I need to clarify some points so that I can get some more advice to make a decision: 1- Currently, I have a Canada wide plan with PM. 2...
this seems to be an abnormal length of time and the SIM card update is not completing.SIM card was purchased from PublicMobileWhat should I do to get my phone operational?
my Plan says I have a Black Friday promo of 5G so I wanted to know if this is in addition to my 8.5GB plan making my total GB 13.5GB a month? This what I see under promotion when I check my plan details:Black Friday 5GB one time add-on0 / 5120 MB
the valid referral code did not take any money off, what does it do?
Now that the bravo leaderboard is gone I made a habit of looking at my overall bravo count to just have a running tally in my head of bravos recieved. For a stats girl this is a giant pain in the hip. But whatever...move on I'll use my fingers and to...
Did not receive SIM card - order no 200258. Order date is May 13 . I was supposed to receive before May 22, I registered for 30 days free if I activate my sim before May 22. So i got 2 problem here . 1. Did not receive my SIM card (order no - 200258 ...
How is posting here going to help?
Hi everyonei just had a quick question If i run out of data and only have the 30$ data plan how do i purchase more data even WiFi isnt available? Can i just go I the website and purchase or do i need to have WiFi?
Hello all I am still very new second update I bought a voucher and trying to add it keeps telling me unable to add, I am wondering if this variety store ripped me off?
HI I DONT GET THIS COMMUNITY THING I NEED TO PORT MY NUMBER OVER HERE AND THIS ROBOT THING IS VERY ANNOYING AND NOT GETTING ME TO A MODERATOR. PLEASE ADVICE.
I have plan with 1.5GB data and 5GB Black friday promotion data added to it. Total 6.5GB monthly.As per my usage on online account it is 900MB, but it is showing as 80% used up. Please help me on this ongoing issue. Thank you.
Hello, my plan is $35/ month and I should be getting rewards for 2 friends and autopay. I'm not getting either. Any idea who I contact. I've been billed $35 2 months in a row now. The rewards section shows that its there but I still get billed $35 i...
It seems like someone is sending unsolicited referral codes via Private message to all new comers that post here or not. List of newcomers is visible on the community home page. This is no different than spamming the community with posts. Difference ...
If there are moderators that see us recommending canadiancellsupplies.com that is selling SIM cards for $2.99. Maybe they could pass that information on to PM. PM should offer this same price and then customers will buy direct from Public mobile. ...
Hello,I have been a Public Mobile customer for several months now though just signed up for the community today. I received a private message with a promo code for $10 - is there somewhere I can go in self-serve to apply this promo code, or do I need...
Hello whoever this is. this is an absolutely absurd system for "support". I have been contacted and told that I have issues in transferring my number from an old to account to my Public Mobile account and have updated my name in the old account to ma...
Why on earth is 1 GB of data costing $50 right now???? That's ALOT OF MONEY for 1 GB don't you think???? Last month you were charging $15 for 1 GB of data so why has it gone up by $35 to $50???? Isn't that a little 'off' and a little 'much' ? And why...
I’ve had trouble with a few apps and services that require verification via a text code or phone call. Public Mobile automatically blocks most of these numbers and I am then not able to retrieve my verification code to log into some important banking...
Hi, I was wondering about the 1GB free holiday giveaway I received when I first signed up. Is this a one time use where once 1GB is used up that's it or it will get added on after every month. I notice it's not in my account anymore
Just ported from speakout yesterday. somehow data never worked.Current Cellular Data setting:APN isp.mb.comUsername emptyPassword empty Thanks in advance!
HiMy account got debited twice this month and I don't understand why.
My auto payment is on but it's showing account suspended due to insufficient funds. How to resolve this problem?
I got charged for a sim card on Friday May 15th $11.10 and again Thursdays may 21 for $11.10
Thinking of switching to PM. The phone that I am thinking about purchasing has two versions. (International XT1941-4 ) or (Latam XT1941-3 ) Which would work best? I'm assuming the international model. Would the Latam model work just fine? As it'...
Hi, I tried to sign up today, but when I enter my phone number to set-up an account I get: * The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. I don't think I signe...
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