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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! International long distance minutes

I purchase 300 international LD minutes and i can't used it to call the country, as it's not one of the area included How do I go about getting the money refund to my credit card?

Resolved! Transferring SIM number issues

I transferred my mobile number to PM from another service provider but did not respond to the SMS i got rom the previous one. Now my Public mobile sim does not work. How to resolve the issue?

Resolved! Price match or apply 2GBBonus to my plan

Hi Can you price match freedom mobile's $35/month for 6Gb plan?Freedom Mobile | Cell Phone Plans - Fast LTE, Talk & Text Or apply this promotion to my account? get 2GB of monthly bonus data for free* when you activate on plans $35/mo+ with promo cod...

Resolved! $10 plan and the rewards I've accumulated

Hello, I'm on the old $10 plan (now discontinued) and just saw that the rates will be increasing to $13 in April. This is obviously a push to get us to choose the $15 plan. If I do switch to the $15 plan, will I retain my $ rewards? So far I've accu...

Resolved! I want to Change my email address

HiThis is xxxxxxxxxxx with the phone number 6***********5and account number: 1000000******2I want to change my email address from : removed personal information Thank youNiusha Edited By ShawnC: removed personal info

Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

I'm on the $10 for 50 mins/50 messages plan (now discontinued but grandfathered) & old loyalty program ($2 off for autopay, $1 off per year of loyalty - also now discontinued but grandfathered) & just got an e-mail at 12:04pm EST Mar. 4th, 2022 sayin...

Recommendations for phone coverage while in Europe?

Hello.What is recommended for phone coverage while in Europe. Specifically Belgium?Have been told to purchase a SIM card from AMAZON but does anyone know which one has coverage for Belgium? Sheila

phone calls emergency only

Phone shows no net work

Cell Phone Plan Price Increase

I have the $10 monthly plan. I just received a notification that the price of this plan will increase to $13 starting April 28th. Is the price of all the cell phone plans offered by Public Mobile also increasing on this date. Thanks.

Resolved! I Purchased a Cell Phone Online and It hasnt arrived yet

I have the confirmation email from the purchase and my shipping address is typed in correctly. The purchase was on February 24th, Thursday and it said 3-7 Business days. It has been 8 Business days already and the cell phone hasnt arrived still. I'm ...

Resolved! How I get a pin

They didn't give one

Price increase for old plan

I received email "The current price of your plan will increase from $10 to $13 starting April 28, 2022. Your payment method will automatically reflect the new amount of $13 so no further action is required from you." I have this plan for my parent, t...

Price increase

Just receive an email from public mobile -- the price will be gone up effective Apr28/22. 30% increase really not acceptable.

Public Mobile raising rate(s?)

Just got an email saying my rate will be going up the end of April from $10 to $13.

Resolved! Sim card locked

What is the puk code to unlock sim card

Resolved! Free international minutes

Does the free add on minutes work for calls to the United States?

Not receiving calls

I have just join Public mobile but after six days still I am not able to receive any calls why

Resolved! My phone have no signals

Since this morning my phone have no signals and cannot make a call

Resolved! Phone transfer from lucky mobile

Hi I have $ on my lucky account and want to transfer to public mobile with my SIM card

Resolved! I forget my security questions

My account was locked. I want to resetting my password. I forgot my security questions. How can I do?

Resolved! Add On for IDD not working

I added IDD calls for $15 on March 2nd and I still cant make IDD calls. How to I get a refund? or get this working ?

Resolved! Changed credit card

I changed my credit card need to update automatic payments but forgot pin and email acct

Resolved! Ported Nunber from PM Still Being Charged

I ported my number to Fongo. I am still being charged by Public Mobile. I can’t sign in to PM because my account is gone. Got cancelled when I ported to Fongo. I’m disputing the charge. How do I get Public Mobile to stop the charge? The only thing I...

Resolved! Activate a sim card internationally

Hi all, I am coming to Canada and want to set up my connectivity beforehand. Does anyone know whether it is possible to activate a sim card internationally if a family member mails it to me? Or do I need to ask them to activate it for me? Any help o...

Resolved! Two lines and shared data

Does anyone know if there are any BYOP plans with two lines and shared data? Or do I have to purchase two different BYOP plans?

Resolved! Renew my plan

Hey, making sure that my plan was renewed as it is not showing up.I changed the card info a couple minutes ago.

Resolved! $10 in my available funds

I have $10 on my available funds that I need back ASAP thank you

Resolved! SIM Card Has Not Arrived

Hello!I ordered a SIM card on February 17 and it said it was shipped on February 18, but I still have not received it. Would it be possible to send a replacement SIM card? Thanks in advance,Skylines

Resolved! Locked out of SELF SERVE account, STILL!

How to I get back into my self serve account? It continues to say that I am locked out even after waiting the requested 3 hours. I don't understand what is happening. Even when I try to reset my password using my email it says to contact you guys. Th...

Resolved! Can text, call, but cannot receive calls.

I just set up this account and started a plan for my grandma. I went through the process and selected the option to keep her number and cancel her old plan with virgin. It all seemed to work but now calls to her phone will not go through, but from th...

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