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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Clarification on the plan

Hey guys, this might be a stupid question but for the $15 plan, when it says "100 minutes Canada-wide minutes", does it mean the 100 min is when i am calling out? I see another section under the plan that says "Unlimited Incoming Calls" which means ...

Resolved! removing Data add-on

I have a Data add-on that I can't remove from my plan. I've switched to a new plan with a larger data plan and no longer require the data add-on from the previous plan. However, the Data Add-on is still there when I go to the current data plan page.

How do I return a lost phone?

Resolved! How do I return a lost phone?

I found am iPhone 7 that shows "Public Mobile" as its network. Since charging it up there have been no incoming calls or messages, so the SIM card is probably already deactivated. Is there any way to get this phone back to its owner?

paynent

Resolved! paynent

i pay $25 this month why it said i own $25 due on april 30

changer mon email

Resolved! Cannot make call

Hello admin, I just got my public sim and the mobile network is good but my first call is not going through i.e I cannot hear any sound ring and dialing ends after 3min despite having 100min airtime in my account.

problem signing in to my account

I am having a problem signing in to my account.

Cannot receive Incoming Calls

Resolved! Cannot receive Incoming Calls

I cannot receive any incoming calls. They are going straight to voicemail. Everything else seems to work.

Resolved! Re: Re : comment rejoindre le service à la clientele

I need a new phone number asap

Resolved! Network

I am thinking of buying a renewed iPhone with a description below: This iPhone 11 Pro is fully functional with T-Mobile, AT&T and all other GSM networks. It will NOT work on Sprint, Verizon, Boost, Virgin Mobile or any other CDMA network.Will this ph...

Resolved! Question about US roaming 8 dollar addon

Hi, I have the 15 dollar province-wide plan. While I'm in Ontario, am I able to initiate a call with a person in the US if he has the US roaming unlimited calling add-on? Or is he only able to initiate the call? Thanks, William

Resolved! Calculations of Data usage

Hello, My data usage is 5.786 mb as of April 27, 2021 and the previous bill was paid on 24th. Please let me know how to is it calculated. Thanks, Jang

Resolved! Why autopay didn't use my reward？

Hi,Yesterday I got payment, But my rewards in my account has not been used. Why? I see there's $22 of balance. Thank you!

Resolved! Forgot security que

Got a new phone and all my saved passwords are gone. Need to access my account

Resolved! trouble porting my number.

hello, have trouble porting my phone. i received test from public mobile that i had not given right account number for old service provider

Resolved! reward $ for referrals

Hi there,I gave my referral code to my son to get him register with Public Mobile but he missed one letter when he entered it when he signed up. He eventually able to get the $10 referral code off on his bill but I never received the monthly $2 or $...

Resolved! Auto pay

I have auto pay set up and after every transaction with my card I lock it for safe keeping... then when public goes to auto pay it gets declines as it’s locked and mmo don’t get my auto pay, I then have to unlock card go to self serve pay and miss o...

Resolved! Referral issue

I went out and purchase a new SIM card and help my friend set up his account but the referral section didn’t get filled properly . How are we able to fix this. This was the entire reason I went and purchased and set up my friend for the referral ho...

Resolved! Does Alcatel GO Flip phone work?

Hi,I'm looking at picking up a new phone and I'd like a flip phone. The one I'm currently looking at picking up is the Alcatel GO Flip 3, but it doesn't show up in Public's list of phones. Does anyone know if the phone is actually supported or not on...

Resolved! Making and receiving phone calls

Unable to make phone calls or have calls coming in? Only happened in the last few days and had no problems before. Please give me your suggestions and have checked my status and all is good to go.

Re: All calls go to voicemail

I'm not sure why but for over a week I have been unable to call out. People can call in I just can't call out. It says that my numbers I'm calling are ling distance when there not.i can't even call my voice mail.

Entered in public mobile pin for voucher incorrectly too many times now I can’t add new vouchers

flash sale

Resolved! flash sale

i signed up for the current flash sale of one month free for new users. When i paid, it appeared as if i was charged for my first month. How do i know that my email address will be recognized as having signed up for the sale, and that my credit car...

Resolved! UNABLE TO MAKE INTERNATIONAL CALLS TO OMAN

I want to make an international call to Oman, but haven't been able to. I also recharged my phone number with $15 international roaming credit, but when I call it says that talk feature is not enabled.This call is urgent..I need to make the call to m...

Resolved! Change my email address

current self serve email to xxxxxxxx@xxxxxxx and reset my password *Edited by Moderator Team*

Picture messaging

My picture messaging is not working. I am new to Public mobile as of today. I've tried sending a picture through text and it will not work. My number is all transfered over now and that seems to be the only thing not working as of right now.

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