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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Change email account

Dear PIC,I got a problem and would appreciate your kind and prompt helpMy phone number is 902*******. Months ago I asked my daughter to buy this sim and the plan for me. She helped me to register an email to open account online. Unfortunately now she...

New batch of spam calls :(

Amazing... Today up to 14:00 I have received 5 calls from different 647-858 (TELUS Mobility) numbers.'This is Canada border etc., suspicious package in your name etc.'Just sharing frustration... And it is interesting, if you just pick up a call waiti...

Resolved! Selected wrong add-on

I selected a US roaming data add-on, but I actually need a US roaming talk, text and data add-on. I submitted a ticket, but wonder how long it takes to respond since I need it right away. tia

Resolved! Transfer my data n long distance mins

To my wife

Resolved! service

Is Public Mobile "temporarily unavailable" for anyone else? This just happened.

Resolved! Can’t login

i can’t signed to my account because I think something is wrong, I put my email address and password that I remember but I couldn’t sign in to my account, also when I try to reset the password I couldn’t because I forget my security questions, please...

Resolved! Can't receive calls etc.

It has been over a week since I went to Public Mobile and I still haven't been able to receive calls or texts. Very frustrating! Why?

Resolved! Copy of invoice

Hi, I was wondering if it is possible to get a copy of an invoice for a payment on my account (top up). I can see the new balance and the transaction in the payment history but no invoice. I looked in my account and can't seem to find it... I also d...

Resolved! Change from FIDO to PB

Hi, I have transferred my line number from FIDO to PB, but my PB and FIDO sim card is not working, neither! What should I do? P.S. I have just transferred currently (less than 20 min); would it be OK after 2 hours or not?

Resolved! Account disabled

Hi, I had put my service on hold as I was travelling abroad, and when I returned, I Im no longer able to login. I’m not even able to password reset. But when I tried to re-register using the same email, it said I couldn’t and that either the credenti...

Resolved! Private message - No longer multiple recipients?

HI All, Just want to confirm if it is a settings or if it is no longer able to. We can now no longer send to multiple recipients?

Resolved! Never received ordered SIM card in the mail

Never received my SIM card in the mail. Although it’s said it has been delivered. It is taking forever to get follow-up and I no longer want to be a Public Mobile Customer as a result. I want a refund for the SIM card I paid for and did not receive. ...

Payment not accepted

Suspended account for non payment though I have autopay and money enough to cover charges. Help

Resolved! Account blocked

Can you help me unlock my account

Missed payment?

Account suspended already paid

why is my account suspended but my plan is less than my available credit? I also have auto pay so it should have renewed on its own anyway. I don’t want to pay again since there’s already more money on my account than my plan is.

Overcharged

I was overcharged this month. They took out 2 payments. I need someone to contact me please to get this resolved.

Moderator needed to help cancel the setup of this service by a luddite

I bought the SIM and tried to set it up. I could not receive texts required for security checks that are needed for so many of our daily activities. I have spent over 2 hours on this and learning there is no help, I don't want to use this service. I ...

2nd month free, when does credit apply? (Black friday promo)

Has anyone signed up for the new customer black friday promotion prior to Dec 17, 2021? It advertised using 2GBBONUS code would give 2gb bonus on plans $35+ and a free 2nd month. My 2nd month payment is coming up and I am wondering if anyone has rece...

Resolved! 1 Free Month of Service for December 2021 promotion.

When does the 1 month free service from the December 2021 promotion get applied. My third month of service is coming up at the end of the month so I was wondering when it will be added. (the second month I had the referral code from a friend @CS_Agen...

Resolved! SIM card delivery

I ordered a sim card online and wanted to know how to track the delivery or will public mobile notifty me via email when it has been delivered?

Resolved! Overcharged!!!!!!!!

I was overcharged and cannot reach anyone to get this resolved!!!!!!

Self serve down

I'm getting a message on the self serve site indicating it is down for maintenance.Was there an announcement that i missed? update: cleared cache, and reloaded OK. Strange...

Need to make a payment for my late monthly bill due to holiday and new set up

xxxxxxxxxxxxx xxxxxxxxxxxxxx call xxxxxxxxxxxxxxxxxx if you can’t rwach me on my pub mobile number

Message send failure in a group message

When sending a group message using iPhone 11, does the message send failure happen only to the invalid numbers or everyone in the group? Happy new year and thanks, Helen

Resolved! 300 International LD Minutes

Hi. My account already had "500 INTL LD" (Free Holiday Giveaway) so I thought this was for calling from PM in Canada to another country so I bought the Add-On "300 International LD Minutes" thinking that this must be calling from another country to C...

Resolved! spam calls

For over a month now, I have been receiving multiple calls every day from what seems a chinese lady from this number: xxxxxxxxx. Is anybody else receiving them? It is very annoying. I blocked her number and she cannot leave a message, but she keep...

Credit card charges

Hello seem to be charged twice in Dec around the 14th and 25th slightly different amounts. Will have to check statements for previous months as well. Phone xxxxxxxxxxxxxxxx

suspended service due to expired credit card reactivation issue

Help! My credit card expired end of December and my service was suspended before I had the opportunity to update the new expiry date. When I login to my account and try to update the credit card information the "Register or Manage my Credit or Visa d...

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