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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 57526 Views
  • 173 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 64099 Views
  • 179 replies
  • 32 Bravos

Sim activation

Hello, I am trying to activate my new sim, however I'm having trouble on the Account Pin step. I dialed *611 with my old sim number and it does not give me a 4 digit pin, but only provides my account information. Can you please provide some clear ste...

nilofar by • Great Neighbour / Super Voisin
  • 774 Views
  • 3 replies
  • 0 Bravos

Resolved! Data temporarily turned off by operator

Because why? Seems awfully convenient during a power outage/internet outage in the Windsor/Ess3x County area. (apparently one cannot even write "ess3x" without being censored. Seriously???

B12 by • Great Citizen / Super Citoyen
  • 13749 Views
  • 13 replies
  • 1 Bravos

Resolved! Phone has no service - emergency calls only

Hi everyone, Just discovered my mom's phone has no service she's in Scarborough east. It is the same phone we've been using and it was working fine yesterday afaik. I checked her account is all paid up in good standing. Anyone has the same problem to...

Orz by • Great Citizen / Super Citoyen
  • 3520 Views
  • 13 replies
  • 0 Bravos

Charlottetown, P.E.I

Location closed 3 out of the last 4 times i have been there during regular business hours despite being listed as open online.

burke65 by • Great Neighbour / Super Voisin
  • 1941 Views
  • 3 replies
  • 0 Bravos

Internet data

I am not able to connect to internet and use data when I am away from our home internet.

melromano03 by • Great Neighbour / Super Voisin
  • 1110 Views
  • 7 replies
  • 0 Bravos

Resolved! new phone no voice mail

i just upgraded my phone and now voicemail is not working anymorethis is what i get when i call voice mail"your call cannot completed as dialcheck number and try againor call *611 for support" please help

simonguillot by • Good Citizen / Bon Citoyen
  • 2271 Views
  • 10 replies
  • 0 Bravos

Regarding Porting

SO I ported my Telus Post Paid account, got a text and it was instantly transferred, like 1 minute.My Question is whether I need to cancel my Telus account or if it is automatic since I already ported the number?2nd question, I later got a text sayin...

ziojoe by • Good Citizen / Bon Citoyen
  • 1695 Views
  • 10 replies
  • 3 Bravos

Resolved! ! forgot password

I changed my phone and can't use it because I forgot the password I chose when purchasing the plan Public Mobile

Tkol by • Great Neighbour / Super Voisin
  • 2270 Views
  • 13 replies
  • 0 Bravos

Resolved! Activation process failed, now can't be restarted

I went through the activation process with my Public Mobile SIM but at the very end the webpage just hung. No account was created, I didn't receive an email, and my SIM is still not activated. So it appears that he activation didn't go through. But n...

warpzero by • Great Neighbour / Super Voisin
  • 1592 Views
  • 8 replies
  • 0 Bravos

Resolved! SIM CARD

I ordered SIM card on Jun 23, I havn't received it until now. They ask me to send a ticket, but need a order number, I never received any order number in my email, what can I do now?

lukegu642 by • Great Neighbour / Super Voisin
  • 1631 Views
  • 8 replies
  • 0 Bravos

Resolved! Registered for Add-on but did not get $3 rewards

Hello,  I have added Data add-ons to my plan last month. I was asked to make a prepayment in order to get the additional add-ons. However, when the charge is made to my account, it did not take into account of the rewards that I am supposed to get ea...

Ayuen10 by • Great Neighbour / Super Voisin
  • 1208 Views
  • 6 replies
  • 0 Bravos

Resolved! Starting my new plan early

Hi! Is it possible for me to start my new plan before my current 30 days are up? I’m currently at a lower plan but am changing it to a higher plan. However, I still have about 10 days left in my current plan. Is there a way for me to start my new 30 ...

Closing a ticket without a resolution

I had opened a ticket around the beginning of July regarding not being able to call OESP at 1-855-831-8151. I received a message that they were investiating several Public mobile members stated they where no able to get through to the number but I wa...

Resolved! paying for 3 numbers

I'm paying for 3 seperate numbers {3 seperate phones} when renewed i was only able to activare one. The other 2 i don't even see on my account now. How do i activate the other to phones again. Payment for all 3 was taken out of my bank accoount.,

Claredavidson by • Great Neighbour / Super Voisin
  • 1049 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone call Caught off

I have unlimited incoming calls and 100 outgoing minutes in my plan.  I was on an incoming call and I've used only 27 of my 100 outgoing minutes, but i was just caught off.  Erik xxxxxxx Edit by Dunkman:  removed personal information

KlnAir4U by • Good Citizen / Bon Citoyen
  • 2186 Views
  • 13 replies
  • 0 Bravos

Resolved! Travel outside Can, account deleted

Hi, I had a PM number but I've been out of the country for over a year. As soon as I got to Mexico I saw my number was no longer working. Recently I went to the US and not even there it worked. I saw that my online account that I had with PM no longe...

mountaindew by • Good Citizen / Bon Citoyen
  • 1065 Views
  • 5 replies
  • 0 Bravos

password reset

Hello,  I am trying to reset my password, but my email is locked out,so I can not reset by myself. Can you please help me access my account and help me reset my password.  Thank you,Y-- H------ Edit by Dunkman: removed personal information

yvon0215 by • Great Neighbour / Super Voisin
  • 725 Views
  • 3 replies
  • 0 Bravos

Resolved! No internet connection when data is ON

I bought a phone, (UMDIGI A9) unlocked, on amazon two days ago and subscribed to the 35 dollar plan. https://www.umidigi.com/page-umidigi_a9_overview.html.  I bought my simcard and plan at Walmart However, I am unable to browse the net outside any wi...

Wanjimike by • Good Citizen / Bon Citoyen
  • 8914 Views
  • 37 replies
  • 0 Bravos

No incoming calls or texts

Switched over today to Public mobile and while I can call out or send texts, I can't receive any. Please help

MeloraLake by • Great Neighbour / Super Voisin
  • 974 Views
  • 3 replies
  • 0 Bravos
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