[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Reactivating my plan
I suspended my plan for 3 months. I activated today before March 29th as mentioned in the warning message, but I have "PLAN EXPIRED" in red beside my plan info. What does this mean? I topped up before the deadline so I am not sure if my plan is alre...
Resolved! Possible SIM Jacking
My friend, Steve used to be a member of Public Mobile. About 4 months ago he cancelled and went with another service. Now, Suddenly he is receiving emails from the Public Mobile Community that are coming to his email despite the fact that he does no...
Resolved! Cannot update auto-payment credit card "unable to process transaction.."
hi,- recently moved + new credit card (authorized this morning) + new billing address- updated profile address, but unable update visa info (repeated attempts):- "Sorry, credit card transaction denied by your card issuer...."- Visa says all good thei...
Resolved! Can't create ticket, can't send private message to support
Hi all, My ultimate goal is to reset my four-digit Customer Support PIN since I lost the original SMS that specified it when I signed on with PM, and I did not write it down. My bad. I did my homework, read previous posts in this community, and I und...
Resolved! Cancel account
I signed up for 4 new phones for my business for COVID curbside. I do not need them any longer and want to cancel. How do I cancel?JIm
Resolved! Fongo Port to PM "cancelled" but I want to continue.
Hey all, I assume this is a "message the mods" problem. Someone have a link how? Anyway, I started a port out of fongo on the 4th March. I read that it can "take up to 2 weeks" so I waited. I can do everything on my phone but receive calls. SMS/MMS a...
Resolved! No service suddenly today
Today, I have no signal on my phone suddenly. It worked well this Friday. My account status is "Active." I have tried powering off, then restarttoggle airplane mode off/onreset network connectionsremove SIM card, then reinsertinsert SIM in another ph...
Resolved! Transfer phone number
We transferred our old chatter number to public Mobile… some calls were going to the new phone some to the old phone. Now that the chatter is disconnected we can get some calls in but some calls get the service is no longer available
Network
My account is active and paid-- I can make calls and texts but I can not get any incoming calls or messages- I flowed the prompts as asked in the help section and now do not know what to do
Resolved! New to Public, phone not in service
Yesterday I signed up for Public and transferred my old number (from Koodo). It looks like the number transfer worked, but my phone is not in service. I can't send or receive any texts or calls, and when people try to call me it says my number is not...
Flash sales
HiHow long do flash sales last I need to get a SIM card first before I get the current flash sale offered?Current flash sale $25 plan and up for 2g extra for 12 months only
Resolved! Login
I keep having trouble logging in.I think the problem is when I signed up it wouldn't accept my email address so I put in a user name, but now when I put in my email it says it is invalid.Also having trouble texting a emoji or a caricature picture an...
Resolved! Not receiving calls
I transferred to Public Mobile the first time. I ordered a SIM and got a plan and kept the same number. It’s been 20 hours since my plan is activated. I can call others, send text and receive texts but cannot receive calls. Could someone help and/or ...
Resolved! Promotion/Badges
HiI don’t know a lot about public community since this is all new for me.I have been promoted and been getting badgesWhat does that all mean???? Is there a benefit to that??Karen
Resolved! 4 digit pin #
I need to reset my 4 digit pin number as soon as possibleplease assist
Resolved! Plan Deal??
HiI need to order my SIM card and it is expected to be mailed in 3-7 days.Does my new phone plan start the day I put the SIM card in or the day I sign up for plan if I was to get plan today??I was looking at the $25 or over plan for the extra 2g for ...
Resolved! Free data
HiWith the new points system will we still have opportunities for free holiday data or free long distance calls Or is that obsolete???
no signals on my phone
Hi，I have zero signals on my phone. I couldn’t make or receive any calls and messages. But I have paid in the method of autopay.
Resolved! Nip
Hello, I want to pay by phone the ligne of my son but they keep asking me of a nip and he never put a niphe does not have a account with a emailplease help so i cou;d activited
Resolved! Cannot send message with Public Mobile - error 42
Hello, when I try to send a SMS to this one number is try for a couple minutes then a message pops up at the bottom of my screen saying "Cannot send message with public mobile - error 42" does anyone know what that means or why it's happening?
Resolved! US roaming for data and text
I need to add on US roaming and text as we are going to the US and then on a carribbean cruise. When I look at the add-ons, it says 1 GB data for $20 for 10 days. Is that really only $20 for 10 days? And US roaming for unlimited text is $8 for 10 day...
Resolved! Friend Referral
I have a plan for my son but now my other son wants a plan If I use referral code for him does my other son who has the old point system still get $1 off each month for his payment that I pay???And my new plan for second son then start the points sys...
Resolved! Overcharged for Add On that I never requested
My credit card was charged $118 for Add-On that I never requested. I raised my ticket 229210-253 two weeks ago on Mar 14 to refund my money however noone is responding to my ticket. How can I talk to Public Mobile management to get my money back ? L...
No data
I have not had data for over a week.
Resolved! Overcharged payment
Can you pls check my payment last Feb bill.
Resolved! Getting a Refer-A-Friend Reward applied to my account
On March 18 I signed up an individual to Public Mobile and expected the Refer-A-Friend Reward program to give this person a one-time $10.00 credit on his account. This has happened OK. However, I was supposed to receive a monthly Refer-A-Friend Rewar...
