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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 69683 Views
  • 179 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 73047 Views
  • 180 replies
  • 32 Bravos

I am not able to change my plan

HI there,I logged into selfserve but I am not getting details on my current plan and I am unable to choose a new one either. I am on a 25 CAD plan right now but need to downgrade to a 15 CAD plan per month. 

apanadesai by • Great Neighbour / Super Voisin
  • 1042 Views
  • 5 replies
  • 0 Bravos

Resolved! Active a new service.

Hello,   I tried activating my new SIM card the other day but I’m switching over from Koodo. I put in all the info including payment method not realizing that I needed to select a new number before I can port my old number. Because it did not finish ...

tysoncassell by • Good Citizen / Bon Citoyen
  • 2326 Views
  • 11 replies
  • 0 Bravos

Resolved! No service

Ok I have two phones with public mobile. Mine and my son’s. It came up saying that it could not make the payment this month on Dec. 24. So as I found out yesterday my phone is not receiving texts or calls. Now my son’s phone which had the same messag...

BlackRatt74 by • Good Citizen / Bon Citoyen
  • 2920 Views
  • 17 replies
  • 1 Bravos

Resolved! Sim card puk

Recently switched phones and put sim card in and it asks for my sim card puk code? Samsung s7 edge.  I dont know it.. help 

Briault by • Great Neighbour / Super Voisin
  • 1591 Views
  • 7 replies
  • 0 Bravos

SIM Card not working

I bought a new SIM card for my son and it says the SIM card is invalid. How do I fix this?

KrisG by • Great Neighbour / Super Voisin
  • 1056 Views
  • 6 replies
  • 0 Bravos

Resolved! Going over the 100 calling minutes.

Hi, i'm on the $15 plan. If i go over my 100 calling minutes, can i still make calls and get billed for the extra minutes or i can no longer make calls?

Edsport by • Good Citizen / Bon Citoyen
  • 2622 Views
  • 11 replies
  • 0 Bravos

Resolved! Do Rewards Reset when you rejoin PM for the 2nd time?

For example, a PM customer has rewards in every category and switches to another carrier. After doing that and if they were to return as a PM customer for the 2nd time would all of their loyalty rewards just be reset?

allagelman by • Model Citizen / Citoyen Modèle
  • 1622 Views
  • 6 replies
  • 2 Bravos

Resolved! Service Problems Anyone? In General.

Only would occur when I would call a 1-800 phone number. The other line could not hear me almost like I had muted them but I didn't. Aside from that other lines work great. Never had this issue in Alberta. As soon as I moved back to Ontario is when i...

allagelman by • Model Citizen / Citoyen Modèle
  • 2220 Views
  • 16 replies
  • 1 Bravos

Resolved! unable to listen to the "fair child iplus" radio on the phone

Starting on Dec. 24, 2021, I'm unable to listen to the "fair child iplus" radio on the phone -- no sound, but I can listen to other radios on the phone, I don't think it's my phone's issue because I can listen to other radios on the phone. Please hel...

jerry11 by • Good Citizen / Bon Citoyen
  • 4448 Views
  • 33 replies
  • 0 Bravos

Incorrect information received

Hi,why I always receive the sms from public  mobile informing me about the amount of used data usage but it is normally incorrect, For examples: public mobile informed that I have used 75% but when I login to my account it shows only 40% used data 

Litono by • Good Citizen / Bon Citoyen
  • 970 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfer Number

Greetings, I am trying to transfer the number from CTExcel to PUBLIC MOBILE. But I found that I could not find the carrier name (CTExcel) in the Old Service Provider list. Please let me know how to do it. Thank you!

czyh201 by • Great Neighbour / Super Voisin
  • 2771 Views
  • 7 replies
  • 2 Bravos

MMS taking too long to send and receive pictures

I joined $15 monthly plan (with 250MB data) on Dec 24 2021.  On Dec 25, I tested with my other phone for the MMS (send and receive) and found the public mobile services is no good.  pictures need 8 min to 12 min to be received.  And the arrival of co...

sapinna883 by • Great Neighbour / Super Voisin
  • 8481 Views
  • 19 replies
  • 0 Bravos

Resolved! Plan did not auto-renew and cannot make payment

Hey guys, I already submitted a ticket but was wondering if anyone had a quicker solution since my plan has been completely deactivated and I can't phone/text/use data. My auto-renewal has been fine for over a year and nothing changed.  I used my cre...

tangivan by • Great Neighbour / Super Voisin
  • 1554 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone service not working on Victoria Island

Hi there, I am in Sooke on Victoria Island and I am getting non-stop text messages saying roaming is not supported. My phone seems to think I am in USA. Even if my service does not work, I don't mind but these non-stop text messages are extremely ann...

mrjaygervais by • Great Neighbour / Super Voisin
  • 2642 Views
  • 12 replies
  • 0 Bravos

Resolved! How does US roaming work?

How much of my plans call/texts/data still work while in US without buying US addons? Can I still receive calls and texts?  

BEST by • Good Citizen / Bon Citoyen
  • 6057 Views
  • 23 replies
  • 0 Bravos

Resolved! I want to give my grandaughter service

I want to give my grandaughter service for her cell phone,  and i will be adding her to my bill, but how do i get my referral.   I have sent her the sim card and i will be activating her phone on my account.  

Hutchie by • Good Citizen / Bon Citoyen
  • 2214 Views
  • 9 replies
  • 0 Bravos

Resolved! No service

I activated my SIM card this morning (roughly 5 hrs ago) and I still have no service. The SIM card shows up on my PM account, showing its active. I ported over a number from Koodo, replied yes, and received an email from them that my number was succe...

Kbdr by • Good Citizen / Bon Citoyen
  • 6280 Views
  • 29 replies
  • 0 Bravos

Resolved! Re: Moving to another Province

I was in Mississauga, Ontario when I got the phoneAfter that I moved to Alberta and had changed the Province.At that time it was quite easy. I just had to click on the top somewhere and select ABNow I am back in Mississauga, Ontario and want to chang...

FRANCIS2 by • Good Citizen / Bon Citoyen
  • 2888 Views
  • 9 replies
  • 0 Bravos
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