Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently returned from overseas and it appears my account was deactivated. How do I get it reactivated or transfer my number to a new account.
I don't understand my bill. How the heck do I talk to Public Mobile about this?
2 hours ago I completed my registration and activation. Inserted my SIM, but I have no service despite restarting my phone periodically. My phone is compatible and my area has coverage. Any help would be appreciated, thanks! -Vault
Hey,I got a new phone, HUAWEI P30 Lite. I did everything on the forum such as adding a new APN and writing exactly what you guys recommend. I restarted the phone, I still can't send or receive mms messages. I even did a reset for my network settin...
My plan has finished but i dont want to buy any plan for now. I have $8 in my balance, but i got a feedback from someone that my line is not active
I would like to port my number from Lucky Mobile to my new Public account please.
My previous credit card expired and I need to update the payment information. But I am locked out of online account. My payment is overdue since yesterday and I can not use my phone. Please help.
chatbot opens a moderator ticket. after completing the ticket it wont allow to be submitted. Anyway around this to reach a moderator?
I am currently in Vietnam. My cell phone has the area code from Montreal (514), I need to receive the authorization code via text message from an institution from Canada (the CIBC Bank). Please let me know what I need to do to receive the text mess...
Hi, I received a text last month, like many other, for the one time 5GB data freebie. It was a couple of days before my plan 30 days expired, i didn't have an autopay set up yet. So my plan went inactive for a day, then I reactivated it the next day,...
Hi:I got registration my email for first month bill off as it was offered by Public Mobile and I did the activation for Public Mobile. Unfortunately, I did not receive that off. Thanks. Tubaishi
Hi thereI can see my account state as plan expired. I tired to make a payment to reactivate current plan, but I couldn't make it. My current balance is $20. How can i reactivate my current plan?Please let me know. Thank you
We have a SIM we haven't used for about 9 months, the phone broke, the number is gone and Iour account is gone- that is fine. Now we have a new phone and are wanting to use the SIM in it - but can't get past new account setup - it is saying 'invalid...
I used a new SIM card and entered my existing number but the system says it can't transfer it. I had used it on a now deactivated Public mobile account. This is nuts. Can anyone help?
Hi there, I've been with Public Mobile for a few months now and have been using a Samsung S4. In the last 3 weeks my SIM card has not been working and I do not have service. I've also been trying this SIM card in a newer phone, which is an unlocked...
When I try to access my voicemail, I get the message "that I don't have an active long distance add on and this call is not covered by my plan". But my plan includes Canada wide calling!
I joined Public Mobile yesterday and I activated with a new number (which I intended to use as a temporary number). I made sure the new number service was working before determining I could go ahead and try to port into Public Mobile from my old prov...
HiI just join Public Mobile and try to setup data o my iphone 11 pro. I follow this link https://www.publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-iphone and it mentions to setup:APNMMSCMMS proxyMMS proxy portThe problem is that I only se...
I can see Public Mobile under Network but the data is not working. Can someone help! Thanks a lot.
I activated a new sim 3 days ago and can send but not receive incoming calls. During the activation process I requested porting in of my old mobile number from Bell . I entered my Bell bundle account number and maybe this was not the actual mobile a...
What are some tips to gain rewards from public mobile?
how to receive community rewards?
I submitted a ticket for one of my PM accounts, I accidentally put the wrong birthdate and I thought it wasn't a big deal as I can contact the moderators. Too bad there isint an option in selfserve. Well. I contacted them and 2 hours pass by. I was ...
I'm trying to revive a nexus phone with a cracked screen. It was completely discharged and I've recharged the battery but the screen is unresponsive to touch. How do I get it working again before trying a screen replacement? These are the two screen ...
I believe my number may have been ported as part of a scam. I have no network access and I had a ton of VISA purchases that I did not make. What can I do to get my number back??
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