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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Auto pay reward

Does a $10 recieve a $2 reward if I sign up for auto pay?

Voicemail set up

Does setting up your voicemail take away from your minutes if you're on a $10 plan?

Locked out of account

Can you please unlock my online account? I can not login at the moment and it says I’m locked out

Unable to make calls with no error

Hi Guys , I am using Xiomi Redmi 3s prime and just inserted public mobile SIM card. Its showing me full network coverage , but I am unable to make calls . Doesn't even give any error . I checked, my cellphone supports BAND 7 (2600 MHZ) which is su...

Changing Public Mobile number?

I activated with Public Mobile last week. Love it so far, except my new number is clearly recycled and I'm getting 3 or 4 debt collection calls a day for the previous owner on already. I dread to think what's going to come in the future! Can I chang...

Account STILL not working!!!!

I made a payment with a top up voucher on the same day my service was suspended. This was August 7th. The suspension was FINALLY lifted today, August 14th, an entire week later. But now, when I try to make a local call it says I don't have a long dis...

Lost my plan?

I paid for a 90 day plan today but realized soon after that I had not added text to my plan.I then saw a $10 option for 50 mins call and text which I paid for. Now my original 90 day plan has disappeared and all I am left with is this $10 call/text o...

Not able to activate - getting a 'Sorry, we are unable to verify your card at this time....' error

For the past 5 hours, I've been trying to activate my new SIM (I'm a new Public Mobile user). I'm using Chrome and have tried incognito mode as well. At first, I thought it was because I was trying to port my number at the same time (it's a port from...

does public mobile push back android updates or would it be telos?

Had an iphone for a while so updates were never an issue so since getting an android phone I'm still in June security update. I know Samsung has to push the update then carriers have to do their own crap and then it goes to consumers, does public mes...

Transferring number does not work

I am trying to transfer an old telus cell phone number to public mobile and no luck. Is there a life person to talk to who can help?

No Service - how do you get support?!

I have an apparently good phone here that won't connect to Public Mobile. Public Mobile shows up in the network operators list but I get "Unable to connect. Try Later." when I ask it to connect. I have 5 bars of signal strength, so I presume the radi...

Phone activation

Hello, I activated my sim and ported my phone number from bell I received a welcome text and everything seems to be working. I have got 2 text messages saying we are having difficulty with your switch to public mobile please fill out the sim and act...

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BONJOUR JAI 29$ DANS MON COMPTE ET MON PLAN DE 25$ VEUT PAS SE REACTIVERMES INFORMATIONMON EMAIL: xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxMON MOT PASSE : xxxxxxxxxxxxxxxxMON NUMERO DE TELEPHONE : xxxxxxxxxxxxxSVP JATTEND VRAIMENT UNE REPONSE MERCI edited by ...

New account sign up page froze

While i was attempting to open a new account, the sign up page froze at about step four. And now it won't recognize my email to go back in. Is there anyone at PM who could help?

Resolved! locked out of account

Help! Im locked out of my self serve account! Who do I contact!

Us calling

If i take canada and us calling in my plan do i need to get any different roaming plan while going to us.?

wrong email address

Hi!,I set up an account for my father on the 12th of August and he gave me the wrong spelling of his email address and he also didn't have his Bell account number to port his phone number. So I cant log into his account to make the changes. Is there ...

Resolved! Autopay subscriber account suspended & expired without permission. Cannot call or receive calls.

I am enrolled in Auto-pay with charges posted 11th of each month and my credit card charged normatively then the next day on the 12th of each month. Yesterday (August 13th, 0900hrs pacific time) I discovered that my phone will not permit me to place...

Resolved! Transfer my number to another company

I want to transfer my number to another company. I had a monthly plan with Public Mobile and after this expired I decided to move to another company. They asked me to transfer my number but it seems that something has happened and they cannot do it b...

Resolved! i have no service now? people cant call me,

people cant call me,i cant call,no service why? phone can not register on lelus? why i need help?you have problem public mobile?

Can't receive mTAN SMS from my credit card company

Hi everyone,I am currently at a loss what to do, I would think it's a more advanced problem therefore I hope someone from the @CS_Agent reads this and can help. I am unable to receive automated SMS from my credit card company containing mTANs.The cre...

Cannot connect to Data

Can anyone please help. I have no data on my phone. I have tried entering the apn settings and restarting my phone. I have also checked and have not used any data. Since having my account for a few months I hardly have any data. Thanks

Resolved! Phone Compatable

Think I will take advantage of the great $60 plan and switch after a 8 years with wind/freedom. Recently replaced a phone while on the road with a LG Phoenix3, Is it fully compatable with Public Mobile? The comaptability site indicates only the olde...

Forgot my Self Service Email

Please help me create a new account for my phone number

Resolved! Lost phone

My dad lost his phone. He never set up an account on line as he is not tech savvy. He needs a new sim # he does not know his account # so I can go to a provider to get a new one as they ask for his account # when I go to set up an account on line for...

Resolved! New Account Issues

Hi, A couple of days ago I bought a Public Mobile SIM and tried to activate it online. The website crashed after I put in my credit card details. When I tried to go through the process again, I got a message of 'invalid SIM'. Sunsequently, my credit ...

Resolved! Lost my phone. Have some questions.

Hi there. I just got a sim card with public mobile and my number changed over. I was out hiking and lost my cellphone.My question is, will the messages that were sent to me while my phone's off come through once I get it back and running?How would I ...

Resolved! New user, data usage seems extremely innacurate

I switched to my public mobile plan approximately 9 days ago, coming from Koodo prepaid. I am running Android. On Koodo, a 1 GB block of data would typically last me 2 months, however, after just these 9 days on public mobile, my Data & Add-On Usage...

No service

Activated a plan yesterday and is unable to connect to the network,What can I do?

Resolved! Community Knowledge

Greetings. Just joined the community today, and am wondering what steps I should take in order to expand my own information on Public Mobile to adequately help those in the community.

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