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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 57541 Views
  • 173 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 64109 Views
  • 179 replies
  • 32 Bravos

Resolved! Travel outside Can, account deleted

Hi, I had a PM number but I've been out of the country for over a year. As soon as I got to Mexico I saw my number was no longer working. Recently I went to the US and not even there it worked. I saw that my online account that I had with PM no longe...

mountaindew by • Good Citizen / Bon Citoyen
  • 1065 Views
  • 5 replies
  • 0 Bravos

password reset

Hello,  I am trying to reset my password, but my email is locked out,so I can not reset by myself. Can you please help me access my account and help me reset my password.  Thank you,Y-- H------ Edit by Dunkman: removed personal information

yvon0215 by • Great Neighbour / Super Voisin
  • 725 Views
  • 3 replies
  • 0 Bravos

Resolved! No internet connection when data is ON

I bought a phone, (UMDIGI A9) unlocked, on amazon two days ago and subscribed to the 35 dollar plan. https://www.umidigi.com/page-umidigi_a9_overview.html.  I bought my simcard and plan at Walmart However, I am unable to browse the net outside any wi...

Wanjimike by • Good Citizen / Bon Citoyen
  • 8916 Views
  • 37 replies
  • 0 Bravos

No incoming calls or texts

Switched over today to Public mobile and while I can call out or send texts, I can't receive any. Please help

MeloraLake by • Great Neighbour / Super Voisin
  • 974 Views
  • 3 replies
  • 0 Bravos

data

How can I see on my account how much data I have used?

Barbara4 by • Great Neighbour / Super Voisin
  • 999 Views
  • 4 replies
  • 1 Bravos

Resolved! Travel abroad

Hello. I would like to stay in Brazil for 3 weeks and still get calls from Canada and US, and just few times use data for GPS navigation.is that something that public mobile can offer? And if so, how can I purchase this package?thank you!

Ana2 by • Great Neighbour / Super Voisin
  • 2678 Views
  • 11 replies
  • 0 Bravos

Resolved! Forgot username even phone num doesn’t work

Hello there , I need to login to my account but I’m unable to do as I forgot my user name even when I try with phone number it says this num is not registered can anyone help please ? 

Farjy by • Great Citizen / Super Citoyen
  • 1215 Views
  • 4 replies
  • 0 Bravos

Upgraded phone not receiving texts or calls

I had a iphone 7 and everything worked fine.  I upgraded to a iPhone XR and I can call and send texts, but I cannot receive phone calls (straight to vm), and none of my texts go through.- I am paid up, checked service.- I have restarted phone several...

Spicey777 by • Great Neighbour / Super Voisin
  • 1734 Views
  • 8 replies
  • 0 Bravos

Resolved! Non Activation

I bought an iphone and a sim card. Thought I activated it but does not phone out. Is there a number I can call to resolve this? Not happy.

growin by • Great Neighbour / Super Voisin
  • 1652 Views
  • 8 replies
  • 1 Bravos

Resolved! Sim Card Shipped Separate from a Phone?

I ordered a PublicMobile PreOwned phone earlier this week, and it arrived very quickly, just 2 days later.  But there was no PublicMobile sim card in the phone nor in the box.  Will the sim card be shipped to me separately?

JimP23 by • Good Citizen / Bon Citoyen
  • 8375 Views
  • 67 replies
  • 1 Bravos

data usage denied

Hi,  I lost my data usage for over 1 month.  It keeps telling me to check my phone setting.  I checked it out but found nothing suspicious.  Mobile data was turned on.  I put my sim card on another phone also with mobile data turned on, it still did ...

phreg18 by • Great Neighbour / Super Voisin
  • 739 Views
  • 3 replies
  • 0 Bravos

Resolved! Replace my existing cell phone with a new one

 I am going to replace my existing phone with a new one. I am wondering if I need to provide you the new IMEI number. If yes, please provide the instructions.  If I plug in the existing SIM Card to the new cellphone, would the Public service work rig...

Mdiec by • Great Neighbour / Super Voisin
  • 1155 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfering funds

Question:  Can funds from an account be transferred to another Public Mobile user?  If yes, how is that done?

bb6640 by • Good Citizen / Bon Citoyen
  • 1958 Views
  • 8 replies
  • 0 Bravos

Text

Hello,All texts from my friend are not being delivered. She does receive mine to her. Any suggestions?Thank you,Guy

jeepman1256 by • Great Neighbour / Super Voisin
  • 1023 Views
  • 4 replies
  • 0 Bravos
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