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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Resolved! iPhone 4 not recognizing Public Wireless

Hey there,Brand new customer.Had PM working on a Samsung phone.Took out the SIM card and put it in an iPhone 4.Doesn't seem to be working now. Ideas?

nopatanswer by Good Citizen / Bon Citoyen
  • 1310 Views
  • 35 replies
  • 0 Bravos

Not receiving inbound calls

Phone was working fine before and I can make outbound calls no problem. Inbound callers can hear ringing but my phone does nothing. No display changes, no ring, no indication a call came in. Please help. 

Spolton by Great Neighbour / Super Voisin
  • 574 Views
  • 4 replies
  • 0 Bravos

pay with a prepaid PIN

Hello,I have tried to register with my sim card number and couldn't pay because of my debit card, I then went to a store and bought an activation pin, however now I try to do the process again, the website says that my sim card number is used by some...

maureen2304 by Great Neighbour / Super Voisin
  • 639 Views
  • 4 replies
  • 0 Bravos

How to Avoid Losing my Phone Number?

I am new to PM after 27 years with Telus.  So far, I am very happy with the price, features and cell service. I have ported over my phone number.  Having had this number for 27 years, I would be upset if I lost this number. I am on autopay.  But what...

funpig by Model Citizen / Citoyen Modèle
  • 865 Views
  • 6 replies
  • 0 Bravos

Resolved! referral bonus

Hi I have a question if someone referrs 20 friends to public mobile and he got $20 in the referral bonus and is he got $20 every month  

manujai786 by Great Neighbour / Super Voisin
  • 546 Views
  • 1 replies
  • 0 Bravos

Slow website page

hey guys, I have been helping a lot of people switch over but they, and myself have noticed the  main site is very slow to load and some times on page 1-2 or 2-3 of activationg it hangs that long an error message comes up. What is going on there? are...

Resolved! Refferal questions

Hey guys, a few months ago i reffered my first customer, we both got $25, then that promotion ended and I reffered some more and we both got $10 now I do not get anything for reffereing them right away, only the $1 per month discount. is this right o...

New sim

Installed new sim into iPad mini and not able to use yet. Shows 4G full signal and still won’t connect. What am I doing wrong? 

Smith2 by Great Neighbour / Super Voisin
  • 456 Views
  • 5 replies
  • 0 Bravos

Fix Your Website

I manage multiple accounts on Public Mobile. Currently 8 active. I dread going onto Public Mobile's website. Every. Single. Time. At least one page takes minutes to load. The log in page might take a few minutes to load. If the log in page loads righ...

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aaaaa by Great Neighbour / Super Voisin
  • 833 Views
  • 9 replies
  • 6 Bravos

Number transfer hasn't gone through

I put through a number change two days ago and it still hasn't gone through. I'm connected to the public mobile network but can't send or receive calls/texts. I was switching from a koodo # and got an email from them about number switch so not sure w...

Moodle by Good Citizen / Bon Citoyen
  • 870 Views
  • 20 replies
  • 0 Bravos

Resolved! How much EXTRA

How much extra money I have to pay if I use more data then my limit

VIppanbatth by Great Neighbour / Super Voisin
  • 1595 Views
  • 20 replies
  • 0 Bravos

Cannot save contacts to SIM card

Hi, I have a bit older phone, Nokia 500, working well with Virgin, Fido and now Public Mobile. No issues with the service at all. The problem I have is the following: - When I try to copy or just create the contact to be saved on SIM card, I am getti...

cmelo by Good Citizen / Bon Citoyen
  • 2462 Views
  • 15 replies
  • 0 Bravos

US Data Roaming ... LTE or 3G?

Was looking at the data add-ons for US roaming. I do not need voice or messaging just data. Does anyone know if these are LTE or 3g?  

JackQuint by Model Citizen / Citoyen Modèle
  • 743 Views
  • 7 replies
  • 1 Bravos

Resolved! need moderator

I have lost Phone service and Data plan is not working

keith1 by Great Neighbour / Super Voisin
  • 649 Views
  • 4 replies
  • 0 Bravos

Resolved! Account Issues

Hello!So here's the issue.. My wife had a public mobile a long time ago that went inactive. I tried to reactivate that same account about a month or so ago but found it to be blocked/disabled. This week I bought her a new sim card and attempted to cr...

nooobzor by Great Neighbour / Super Voisin
  • 848 Views
  • 5 replies
  • 0 Bravos

MODS - Please respond.

Is there something wrong on the MOD end? Been in communications with them, with good response time from them, but they’ve stopped responding all of sudden. Can someone please respond - it has been over 72 hours?This is truly frustrating. 

TMS by Model Citizen / Citoyen Modèle
  • 1103 Views
  • 25 replies
  • 0 Bravos

PUK code

Hello, I am in need of a puk code please.

mzavagno by Great Neighbour / Super Voisin
  • 651 Views
  • 7 replies
  • 0 Bravos

Resolved! Expired account: e-mail address recycling.

Hey, PM Community.I've let one PM account expire for good (after sitting for 90 days in the suspended state). Will I be able to reuse the e-mail address for the expired account again, to create a brand new account?Quick search across these forums did...

MVP by Model Citizen / Citoyen Modèle
  • 1647 Views
  • 12 replies
  • 0 Bravos

New SIM card & changing plan without waiting 1 month

Hello,yesterday I received a free SIM card at Montreal airport loaded with a promotional $15 CAD deal, with 250 MB data and 100 minutes plus unlimited international texts for free. They guy said I would be able to register the SIM and upgrade my plan...

tgaaharris by Great Neighbour / Super Voisin
  • 1158 Views
  • 15 replies
  • 2 Bravos

Iphone 6s data not working

I have an iphone 6s and data has stopped working. I have tried resetting my APNI have tried resetting network settingsI have tried resetting my phoneI have tried reporting my phone is lost/recovered I have LTE signal but to no avail. It just prompts ...

tchow by Good Citizen / Bon Citoyen
  • 1124 Views
  • 19 replies
  • 0 Bravos

Resolved! outgoing and incoming call is not working, text message is working.

Outgoing problem: when I call Toronto local phone number, it said “you don't have active long distance add-on and this call is not covered by your plan".Incoming problem: when somebody called me, it didn't show any incoming call record.I can send tex...

lucy28 by Good Citizen / Bon Citoyen
  • 2630 Views
  • 13 replies
  • 0 Bravos

Resolved! Data, Messaging and calling

Hello,  I just got a public mobile plan and I was wondering whether sending pictures and videos in text messages counts as data used as part of your total allowed monthly data or it counts as unlimited texting under my plan which has it. Also was won...

jaydenedge01 by Great Neighbour / Super Voisin
  • 1293 Views
  • 8 replies
  • 0 Bravos

Resolved! Phone not registered

Helim wondering why phone is not registered on networkwhat is the issue.please help

Canadateam19 by Great Neighbour / Super Voisin
  • 964 Views
  • 10 replies
  • 0 Bravos

Unable to send 'some' SMS messages

Yesterday I purchased 2 Public Mobility sims for 2 iphones and set each of them up with new phone numbers using the $15 plan. I am able to send and receive calls and also use the data to access web sites. I can also receive SMS messages but I am havi...

JeffB by Great Neighbour / Super Voisin
  • 698 Views
  • 7 replies
  • 0 Bravos

How can 5MB of data be used in 3 hours while phone is on Wi-Fi?

My daughter uses this phone and has plan with 250MB of data. We have turned off cellular data use for practically everything on the phone and disabled background app refresh. This morning we entered the new data cycle. Phone was in our home, on wi-fi...

CalgaryMom by Great Neighbour / Super Voisin
  • 1268 Views
  • 16 replies
  • 0 Bravos
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