[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! No Service / Can't Login - Account is on Auto Pay - What to Do?
Hi folks,I have been a Public Mobile customer for over a year. My number is used to forward calls to my work phone with I use 100% of the time. I am on autopay (yes the credit card is still good / active). I noticed today that my phone is showing "No...
Resolved! How do I find my pin number?
voicemail
my voicemail is asking for a mail box number. It never did that before. How can I reset it back to the way it was
Resolved! Can't access account
Need some 4 digit pin code, which I don't remember. And there is other viable help with Public Mobile. No wonder people are moving away from Public Mobile.
Data
My data wont work it says I used it up but I know I haven't even come close.
Resolved! Suspended account
Very frustrated.Account Suspended????my auto pay didn’t go through and my account was suspended I haven’t had phone use all day.Re submitted/updated credit card information twice.having a near impossible time trying to sign in to community etc.Public...
Unable to Read SIM Card
At random times, and at different lengths, my SIM card is 'unable to be read', making it so I cannot call or text. When I restart my phone, I can text or call for a short amount of time, then it goes back.
Resolved! SIM error when putting new public SIM card in iphone
HelloI am just setting up my new account and when I insert my new SIM card it says the SIM card that you have installed in this phone is from a carrier that is not supported under the activation policy that is currently assigned by the activation ser...
Resolved! Have not recieve my sim card after purchasing 12 days!
I bought a SIM card on March 11, 2021, but I have not received it till now. My order number is 286818. Who can tell me where my SIM card is?
Resolved! Is there a way to make IPhone reset data usage stats every month?
It is really difficult to remember to reset the statistic every month. Is there a way to make it do it automatically?I assumed that ios would access my data plan to determine the "current period", but it doesn't so the period last forever.
Resolved! Can't receive incoming calls - callers get "Number not in service" message
My Android phone has been having some problems accepting incoming calls and voice messages for a few weeks now. Some callers who try to get in touch with me get a message telling them my number is not in service/is not connected to the network, or ar...
Resolved! Porting my phone
I need help porting my phone. I went to London Drugs and someone there installed the SIM card. My previous service was inactive so I didn’t receive any message. No my account can receive calls
Resolved! Checking if your phone works on Public Mobile - BROKEN
Anyone know why the select boxes for checking your make and model are empty under Getting Started? Tried FF on Windows and Linux as well as Edge in Windows - all the same - seems someone tripped over the cord. Kinda hard to sign up if you can't kno...
Receiving texts while in US (opportunity?)
A friend went on vacation and signed up for 10-day talk+text+data for $20 until they could sort out their US SIM (didn't work in their unlocked Canadian handset, though it was supposed to). They only paid for the initial 10 days, and after that noth...
Resolved! Voicemail
What's going on with voicemail? I was able to check my voicemail by pressing 1 yesterday. Now today I can't access it, even when I put in my phone number.
Resolved! My phone just randomly started going straight to voicemail.
I’m on an iPhone 11, it worked normally up until a day ago, suddenly all of my incoming calls just go straight to voicemail. I can still make outgoing calls, and everything else seems he working normally. I’ve tried resetting my phone, toggling airpl...
Dropped calls
My boyfriend is using U.S. Roaming plan Calls last for 3 minutes and then drops Can someone help with this issue .it's been going on since he was in Connecticut yesterday.
Add-ons. USA
I have been charged 173$ for add-ons in US. No idea what they all are. Please contact. Rick
Resolved! My service has been suspended
I am so annoyed right now. This is the second time this has happened. I am unable to use my phone. I can't make outgoing calls or messages. The message says my account has been suspended. Why? I have always paid on time. Never been late. My account i...
Resolved! ''Login disabled'' yet I am still being charged
I want to deactivate my phone plan but the system won't let me log in anymore. Can anyone help me ?
Resolved! Changing username on the Public Mobile forum?
How do I change my username of the Public Mobile forum? I don't see it in the settings. Could someone show me?
Resolved! How to return or exchange for a certified phone from Public Mobile?
Hi, I bought a certified iphone8+ 3 weeks ago. The voice is cutting off all the time from my end. Does anyone know how to return or exchange a same phone? The order number is Order 285822 and I bought it on Feb 28, 2022. Thanks, jgaoshmu
Resolved! Cant sign in or get password reset
I have not been able to log in as it for some reason says incorrect Pw and when I try to change the password it also doesnt get past the email verification step. My plan is done and I have no connection unless I have wifi. Need a solution and no numb...
Resolved! Cannot do outgoing calls
Hello, I have a $15 and I added on $5 for 500 minutes, but they charged me $10. I would like to get my $5 back Also , my money has been coming out and my phone is still not working. I cannot make outgoing calls. Can you please please fix this for me....
How can I change my plan in self service
I want to change my plan in self-service but the clicked plan page is empty.
Resolved! I didn't get my SIM card after ordering.
I ordered the SIM card online and Payment was processed by PayPal. One month later, I don't have the SIM card delivered. What should I do? There seems to be no contact customer support phone number?
one way connection
I can text or call others, but others cannot text or call me this morning. I'm on autopay
Resolved! Payment voucher
Public Mobile will not process a payment from my voucher.
Resolved! +250 MB Bonus
Hi there!I activated the monthly auto payment.The website says that I will receive a +250 MB bonus after the activation.Can anyone tell me when it is getting activated?I appreciate your help.Many thanks.
