Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received a text today saying I had only 10 minutes remaining on my plan. Which made no sense. I'm set up for auto-renewal AND the renewal date is set for tomorrow. AND I'm sitting on over 1600 minutes of available time. Had no time to investigate a...
Hi, I am going on trip to different country. How can I check my voicemail online and can I extend my limit so I can know when who tried to call me during my travel??
Cannot make any outgoing calls with this plan. I'm on my first month and it's telling me I'm out of minutes and I haven't used but 10 minutes on the plan. I have 100. What is going on? Also, when you call 611 you can't speak to a rep it's only self-s...
Hello new here,So it only happens when MY boyfriend texts me..But it'll show up as 2 diffrent conversations but from the same number... Does that make sense? So were having a conversation but some of his texts will start as a new convo even tho its t...
There was 36.50 taken off of my card on april 28. That I did not authorize and would like it back on my card xxxx, Richard xx. And do not take it off again I am having the card shut off you will not be able to do it again refund my money Edit by mim...
Ive been trying to 4 days know to get my number changed from telus to public mobile my public mobile account is made and it says its activated but when i put the sim in nothing happenswhen i put in my old telus sim it still works can someone please h...
I recently payed $15 for my dad's public mobile account which is due on the 5th of May. He has been trying to call local numbers several times but the same message comes back. He can still text. What's the issue and how can I resolve it?
Hi, I notice most plans are 3G data but from what I am reading iPhone 12 doesn't support 3G any longer so I guess many other vendors will follow now that 5G is available. Will Public Mobile provide 4G/LTE service at some point or will it remain 3G ?...
I've had a plan for a while, but I'm trying to change my payment method because the credit card sometimes gets suspended. Whenever I try to make a self serve account, the 6-digit text verification never sends even after repeated attempts. I know for...
Hi everyone, Recently changed my plan online. I upgraded my plan to have more data. The plan I choose has unlimited province and Canada calling but when I go to make a call a recording comes on saying my plan doesn’t include talk time. Help please…....
Hi so my wife got her mom a public mobile account and it been pre paying for a while now using her credit card. She switched cards and forgot about updating her account. Now her moms phone has been suspended because of unpaid bills. She for got ...
Got my phone yesterday only thing I could do on my phone is call 911 how do I fix it
Locked out of account, I know the user name and password. Regardless wont let me change either, just receive a user error in the password manager and get locked out.
My number is 1 306 xxx xxxxI registered in dec 2020 since then I have never been able to use that number.It says that it does not recognize my e mail yet public mobile sends notices to same e mail.i have a credit purchased in dec 2020.i have worked o...
I signed up for the free month promotion but have not received any confirmation that it has been acknowledged and will be applied.
Hey guys, I want to order a new SIM card. However, I'm deciding whether to order it online or do it in person. How long does it take for the SIM card to arrive if I order it online? I live in Ontario. I would prefer to do it in person at Walmart bu...
Hi there, my registered CC has expired, my phone is suspended, I cannot remember my password, it does not seem to be recognizing me, I have been an active PM customer for over 2 years, how do I access my account to pay?Thank you,Susan
I have not received my 250mb data. 2nd month into new plan.
Hello, My wife and I both signed up with Public Mobile yesterday May 1st (Saturday). We each signed up individually. We were coming over from Koodo. We bought our sim cards for PM on Friday night. Our numbers ported successfully. We each have the ...
I just wanted to share this that I had come across last night, to my pleasant suprise. It's only a one time, which is kind of a bummer, but I'd been hoping to see something about Public since another user mentioned ampli offers not too long ago
I have been with Public Mobile since the beginning of the year on the $35 plan with 2.5G and on May 1st decided to upgrade to the $45 plan with 5G of data on the prepay with $2 off. Every single month I can never use the data unless on Wifi. When I ...
Waiting for a Moderator to help with my no service problem. Now I have no phone.No phone, sms or data.Long time user. Account all paid up. On Autopay. Money taken from credit card as usual. Swapped sim to different phone with same problem. Reset wifi...
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I am new to Public Mobile and was going thru the process of activating my sim card. The process went smoothly until the very end of the process when the system was verifying everything and I got an "Error:840". In spite of getting this error the si...
