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Forum Posts

Slow day for forum?

Hello all, I've noticed today the volume of posts has dropped compared to the rest of my "just over 2 months" of visiting. Is this a result of the DNS / DDOS issues on the US East coast this morning?

Accidentally changed my number!

Hi all, Just signed up with Public Mobile earlier this week and everything has been great so far! Early this morning I was browsing the site to see what features/ options I had as a customer on the site and I noticed there was a change number feature...

megaexplosions by Great Neighbour / Super Voisin
  • 1167 Views
  • 12 replies
  • 0 Bravos

Resolved! PM does care about service

Remember that if you like, you may go buy phone anywhere you like. With public mobile you need patience too work with online discussions.Everything works out in the end.

dboxtvinfo by Great Citizen / Super Citoyen
  • 1469 Views
  • 5 replies
  • 1 Bravos

Resolved! Porting Number

I plan to port my number to PM within the next week. I was wondering whether I should or can I activate my SIM for the 10 days then port if that's possible to do or will it be easier to wait it off and port when I'm ready.

maaji by Good Citizen / Bon Citoyen
  • 7454 Views
  • 28 replies
  • 0 Bravos

Resolved! Got charged $84 on a $75 Top-up

Recently my 90 day (auto-pay) enabled plan ran out of data and I was looking around to see if I can top my the account. Further looked in the forms and found that it is not possible as of today, which is fine.My problem is that during that time of tr...

Chowmyster by Great Neighbour / Super Voisin
  • 1167 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan Change today - Account suspended

Hey, my $140/90 day plan was supposed to be changing to $120/90 day since today is the first day of my billing cycle. I awoke to no data and no voice access and the website said my account has been suspended! I had autopay and everything so I can't f...

BMaloney by Good Citizen / Bon Citoyen
  • 1178 Views
  • 14 replies
  • 0 Bravos

Account balance lost, account suspended

Hello, my 90 day plan expired just a couple days ago, and I am about to buy a new plan, but I discovered that my $26 account balance is now 0. Can anyone help me restore the account balance so I can purchase another plan? Thank you, Janta

jnata by Great Neighbour / Super Voisin
  • 462 Views
  • 4 replies
  • 0 Bravos

Emergency Calls only

My phone has been working well and suddenly it's showing emergency calls only. Can't call out and receive calls. Pls advise.

TC by Good Citizen / Bon Citoyen
  • 669 Views
  • 7 replies
  • 0 Bravos

Referral Bonus Revoked, WTF?

Hey Guys,My sister referred me to PM, and after checking everything out and paying quite a bit to start up (included Long Distance package) it turned out that my handset doesn't work on the system, even though the IEM number seemed to check out (boug...

RuBearymore by Good Citizen / Bon Citoyen
  • 973 Views
  • 13 replies
  • 0 Bravos

Resolved! Alcatel (preferably unlocked) in Montreal/Laval region

Hi!My mother's phone no longer works and I'm trying to get her another one. She is in her late 60s and very unfamiliar with today's technilogy. She currently has an Alcatel flip phone. Would anybody be able to direct me to a place in the Montreal/Lav...

mlle by Great Neighbour / Super Voisin
  • 1531 Views
  • 10 replies
  • 1 Bravos

Changing my phone - that I got from a Bell network user

HelloWhat do I need to do to change from my old Samsung phone to a new phone my son in law gave me that was registered to the Bell Network (Samsung S5). Do I need a new SIM Card? Does the phone need to be unlocked?Thanks.Sm

smooth161 by Great Neighbour / Super Voisin
  • 745 Views
  • 3 replies
  • 0 Bravos

PM changes my phone number

My ported phone number has been changed by public mobile twice in the last 2 months without my knowledge or my permission! I have been told that the number cannot be changed back until Nov.19 (an entire month from now!!) Unacceptable!! Has anyone els...

Cris by Great Neighbour / Super Voisin
  • 400 Views
  • 4 replies
  • 0 Bravos

Resolved! Live agent phone number

Hi, I have been having a problem setting up my data and I am going back and forth with e mails. I wish you would have a toll free number where we can talk to an agent live it would make things easier. It would be even nicer if we could take our phone...

marjetasinko by Good Citizen / Bon Citoyen
  • 2093 Views
  • 47 replies
  • 0 Bravos

Resolved! Actual Data Cycle

My next autopay date is set to Nov. 7th. I'm on a 90-day pass. Does this mean my current cycle ends on Nov. 7 and my data gets reset the next day at midnight?

jwsdm by Good Citizen / Bon Citoyen
  • 1730 Views
  • 12 replies
  • 0 Bravos

Change Plan

Two days ago, before my plan expired, I made a change from 4g to the new 6gb plan that was confirmed by Public Mobile site to be effective today. Just check my account and I am still on 4gb.

Spyder_1 by Great Neighbour / Super Voisin
  • 719 Views
  • 11 replies
  • 0 Bravos

Resolved! SIM cards in a foreign country

I am thinking of changing from Teus to PM. I am not clear how my phone will work in foreign countries. With Telus I have always purchased an add on plan. These are not available with PM. If I buy a SIM card in a foreign country and put it in my phone...

Karen1 by Good Citizen / Bon Citoyen
  • 1335 Views
  • 16 replies
  • 0 Bravos

Forgot to check text

I just updated my plan to a 90 day plan with talk,6gbs of data, for 120$ ,but forgot to check text,with text the plan would still cost 120$,I just forgot.Can you please advise on what to do

Resolved! Samsung Galaxy S7 G930W8 can't use LTE

Hey Everyone! I just joined Public Mobile today, coming from Wind. So I have a pretty new S7. It's a G930W8 and I bought it off of Kijiji. So my issue: I can't use LTE. When using my sim card, I can only get 3G. So I went into my settings, and under ...

monster5000 by Good Citizen / Bon Citoyen
  • 9175 Views
  • 11 replies
  • 0 Bravos

Resolved! HELP ASAP: Can't receive calls

Public Mobile is having issues porting my phone number from Bell. I can text, use data, and make outgoing calls, but can't receive calls. I really need this fixed asap as I'll be on call for work this Wednesday and obviously need a way for my boss to...

tiamarie by Great Neighbour / Super Voisin
  • 1261 Views
  • 5 replies
  • 0 Bravos

Cannot select new phone number

Hi, Today i tried to register my sim card, but i keep on getting stuck on the select a new number. The drop down in the form doesn't seem to be populated with actual values, i cannot select anything (see screenshot) I've tried to do this on multiple ...

PM_region_selection.png PM_region_selection_error.png
tombrtls by Great Neighbour / Super Voisin
  • 777 Views
  • 4 replies
  • 0 Bravos

Resolved! Public Mobile Activation Issue

Hi, I am trying to port in a number from Koodo and as per the instruction from PM website i am trying to activate using new number and for me regions drop down is coming as empty. Request help for activating PM and so a port in for existing koodo num...

ashokumar272 by Good Citizen / Bon Citoyen
  • 1050 Views
  • 11 replies
  • 0 Bravos

Resolved! Invalid SIM then failed activation VISA denied sort of

SIM card arrived and we tried to activate. NFG!Desire is to port my wifes Rogers number to PM.She wants the 90 day province wide voice with global text and 6GB data.Also setup for direct visa payments.In any case when we tried to activate the sim car...

Nikki-Chick by Good Citizen / Bon Citoyen
  • 1246 Views
  • 32 replies
  • 0 Bravos

Resolved! sim issue and activation issue

i tried to activate my sim card i followed all the steps and put my phone in i wanted to transfer over and took my credit card info and it was said it was activating and it froze there for 45 min of spinning wheel i tried to redo it and it says sim c...

bragg2000 by Good Citizen / Bon Citoyen
  • 652 Views
  • 7 replies
  • 0 Bravos