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Resolved! plan

I have Canada Wide calling yet anytime I call using my phone it says long distance charges my apply?

Resolved! Plan discontinued

I cannot receive phone calls. My plan is due tomorrow the 23 of March.When online to my account,  it says "Plan Expired"Is this the reason? . I can continue to receive calls however. Please help. 

Resolved! Plan Update

I signed up to Public Mobile in 2018, paying $50 for 8GB of data. For the same price I can now get 10GB of data from you yet this has not changed. I have also been in contact with other providers offering me a similar service. Please let me know what...

Resolved! someone access to my number

Hi there I hope you are doing wella couple of days before I bought a public mobile sim card but when I call my number with another number a stranger person answer it. and it is a terrible experience I have ever had.please assist me

Resolved! Calls over wifi

I’ve looked at a few posts about this and I’m pretty sure the answer is that Public Mobile does not allow calls over wifi. If I’m wrong, how does one go about setting it up? It’s not that I want to avoid using my cell plan. It’s just that the signal ...

Resolved! can't make a payment

I haven't been able to make a payment.This happened last month and I had to overpay for a prepaid CC.This has NOTHING to due with my cc provider. I contacted them, went to the bank, and yet I can't pay.Nothing has changed. Please help fix this.

Resolved! Refund

I have recently moved from public mobile over to Telus and I would like a refund on my $37 or $35 please and thank you

Resolved! Public points for past referral

If I switch to Public Points, will my past Refer a Friend reward be included in the new scheme?

Resolved! No sim card

Ordered a used phone for the wife and order details claimed included a SIM card.Phone arrived and no SIM card in phone or box.

Resolved! Error Code: 821

got this error after paying and signing up what do we do now

Resolved! porting phone number

I am trying to port my phone number to eastlink 

Resolved! Koodo prepaid pricing now the same as Public Mobile

Hi all, It looks like Koodo has now introduced "3G speed" plans on their prepaid platform.  And what's most interesting is that these four prepaid plans are identical to Public Mobile in price!  Any thoughts as to why Telus has embarked on this prici...

Resolved! Web site that can send a free sms to my phone

Is there any free web sites that can send a test sms

Resolved! Cannot login

I cant get into my account. When Itry to reset password I get ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Resolved! a pre owned phone return , how?

I purchased a preowned phone two days ago, I receive it today, it is a Huawei p40, I can't installer any google apps on it.I want to return it.  I can't submit a ticket online, there is a bug on your site web. the button of NEXT and SUBMIT is always ...

Resolved! Member for 2 months - email saying need to port number

Hi all, I've been a member for a couple months and I had a bit of trouble getting my number ported but once I did, I got a phone call from a CSA letting me know it looked good on their end. As far as I know, my phone has worked fine since then, but t...

Resolved! How to view Transaction History beyond 6 months/180 days?

Is there any way to view your Public Mobile Transaction History on Self Serve beyond the 180 day rolling period? Need my older transactions for tax reporting.

Resolved! 2gb for 12 months

I changed my plan last month from $15 to $40 will I get the 2gb extra for next 12 months or do I have to change carriers ?

Resolved! Getting into my account

This is my first month I got a text from public but it doesn’t even acknowledge my email address, or password to reset anything, how do I fix this? The sales guy set me up with all my access and passwords, 

Resolved! certified preowned phones

are these phones sold online unlocked?

Resolved! How can I find the IMEI of my missing phone?

My phone was recently stolen and the police said that they need my IMEI. They said that my carrier can provide it for me. I can't find it anywhere on this website though.

Resolved! Paid twice

Resolved! Mobile verification texts and/or calls and registrations using my public mobile number

Mobile verification texts and/or calls and registrations using my public mobile numberSo a lot of the time when I try to register for different aps or sites or Why not a lot of the time sites will not recognize my number which is 1 672 999 blank blan...

Resolved! Error code 821 received during trying to activate a public mobile plan

Error code while trying to activate a plan