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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data Plan

Resolved! Data Plan

Has anyone noticed that Public Mobile shortens their plans by a day each month? For example, I started paying on the 30th, and each month i have to pay a day earlier. This month I pay on the 22nd. Last month I paid on the 23rd. Why is it doing this?

Promotions

Resolved! Promotions

When registering an email address up for the 2nd month free promotion, will I receive an email to the registered address to confirm that it has been registered for the promotion?

I refer a freind but the store agent did not give me credit

Resolved! Re: Community Technical Issues

Hi,Self-service login issue,After login home page blank. Can anybody please help me. I have facing this issue since 5 days.

Resolved! Website Error

Hello Community, So, bit of a problem with my plan today and wondering how I can get some help. My 15 dollar plan expired a couple days ago. I wanted to upgrade to the 50 dollar plan for this month. I signed into my account and changed from the 15 do...

why wont my phone work even after i have paid

so i changed my plan and paid for it and now all i have is text!!! i cant call anyone just text!!!! i am so frustrated and angry! now it keeps says my account is suspened

How Does Public Mobile Stay Being Such A Great Choice?

I've been with Public awhile and I'm just wondering how they stay with long prices??

Seeking follow through on plan information I was given.

I purchased a Public Mobile Sim card by mail on the basis of the answer to my question - would the plan I wanted be available to me once I received and activated the card. Answer = yes. Today, when I tried to activate the Sim card, the answer has cha...

Hmmm....plan no longer available

Common topic; thgreads merged

iMessage Problems

for the past few days, i haven't been able to use my iMessage (& Facetime). when i toggle the iMessage button to turn it on it would state "waiting for activation" before immediately turning itself off and saying "Activation unsuccessful. Turn on iMe...

Resolved! No Credit Received from Refer-A-Friend Reward

I referred a Friend sometime in May 2020 and until now, I have yet to see the $1/mo. credit on my account. I tried submitting a ticket to a Moderator Team, but the submit button does not activate; and it is not showing any error message either. It is...

Resolved! Payment not applied to my account

I recently phoned and paid $20 + tax for data. The data has not been applied and nor has the payment, although it has definitely been paid from my credit card. I called #641 now and noticed that when I dialled the number, it gives the message "Number...

Resolved! Does a Alcatel model A392A work on PM??

I see on the list that Alcatel model A392G should work but not on list is Alcatel model A392A. I know...it's a FLIP phone!!!

Resolved! Data Usage that I never used?

Hi,Just activated my Public Mobile account today. My data has been off the whole time since I inserted the SIM card. Meanwhile, my data usage in the Self-Serve portal says I have already used a little bit. Any ideas why that might be? I'm on WiFi and...

Try to activate. Credit card not working

I'm new to PM. I'm trying to activate (porting my number) but when I enter my credit card details I get the message: Unable to Process Transaction Sorry, we are unable to verify your card at this time. Please ensure your card details are entered cor...

phone not working

my phone is not working - keeps asking for me to do add ons.....I still have minutes on my account

Resolved! Re: Data not applied to account

I have added funds to my account using a voucher from a store.before the due date. On the day the payment was due, I have lost data. No funds are in my account so money has gone through. Any idea how to get data back?

Phone number not in service

Resolved! Phone number not in service

My wife and I just signed up for PM and we can make outgoing calls but if anyone calls they get "this number is not in servicd" we transferred out numbers from a calling APP when we made the accounts and we can send and receive texts inside Canada bu...

Resolved! Frustrated with Account set up

Hi:I set up my account and then my community account. When I went from there I was asked for my ID (Email ) and PW. Now it tells me they can't find it. What do I do???????Thanks

Resolved! Problem sending some texts

Over the last few hours if I send a text to some one some get through and some don't. If I text a person with an iPhone it does not go through. If I text someone on Android it is not an issue. I'm on Android. Anyone else having this issue ?

Resolved! Missing Rewards $, on this months bill

I made 3 referrals & was texted that $3, would be applied to my account this month. But I only had my $2 auto-pay. I think I should have had , a total of $5, deducted. I’ve tried multiple times to create a ticket, without success. A bit disappointed...

Charges

hey Moderator,Please look into my account to check why I'm overcharged

Activation failed

I input everything including name, address, old phone number, credit card then hit ACTIVATE button. After 3 minutes circulating, It said Activation failed, but don't panic, please click Retry. So I retried, I had to start it all over and then it said...

How to get a puk code..

Resolved! How to get a puk code..

Sim locked ... need puk code.. this Carrie has no contact.. very frustrated