Community

Resolved! Porting our of Public Mobile with inactive account (couple of days)

Looking to port out of Public Mobile and my account is a two days inactive.  Already have service with Virgin Mobile, can't complete port because my account is inactive, don't want to spend the 15 bucks just to port out.  Was happy with Public Mobile...

Resolved! Slow LTE speed

Using LG G6 my LTE speed is 1.4 mbps at most, more often .4 mbps. My service indicates 1-2 bars. I am at Greenwood/Danforth in Toronto. I tried all the recommendations listed, reseating SIM card, network reset, to no effect.I changed mobile network s...

Resolved! Dominican Republic coverage

I am travelling to Dominican Republic, I cannot find anything recent about plan add-ons? or coverage options for my phone?. Any suggestions please? I have International texting included on my plan currently.

Resolved! US Roaming

Hello, I'm going to the US for a week and will purchase the US Roaming text and talk. Does this include recieving and making calls back to Canada whilst in the US as well as making calls within the US in the add on cost? 

Resolved! Lost my phone, have a new one and need to activate my already account

I got a new phone, but I don’t have my old sim to switched to this one. what I can do to put my account in this phone

Resolved! how to see my phone bill

Resolved! My friend when he buy the sim card the worker who active it the phone , forgot to put the referral

It is possible to get the reword . my friend all ready activated the phone; but the worker forgot to put the referral number.

Resolved! How do I change email address?

My current public mobile email address will be deleted. How do I change my email address?

Resolved! Want to increase plan

Resolved! Porting USA number

Hi, Can we port a USA number onto Public Mobile? If so, any steps/process to follow? Thanks

Resolved! Activate an Inactive number that has not been given to anyone else

Hi, My friend had a number with Public Mobile. He had to go to India and got stuck there because of Covid. He is back in Canada but his number is inactive. Turns out no-one has gotten his new number. Public Mobile used to have this feature that let y...

Resolved! Texting not working.

I just activated phone and it works. However my texting does not work when not on Wi-Fi. I have cellular turned on I have a rooming on I have an iPhone and it’s set to send as SMS when I message not available. I don’t understand because my plan is un...

Resolved! Changing account emails

For both my PM phone account, and my PM community account, is it possible to update your email address? I'd like to change the email address associated with both. I think email address is the actual log in for the PM phone account as well.  I started...