Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Do you have Family Plans?

Are there Family Plans available for multiple users?

Resolved! New Phone

Hi there, i bought a refurbished phone and got an email saying it was delivered but I haven't received my phone...

No SIM sign on phone

My phone was working until yesterday and then suddenly it said No SIM. I tried restarting it, and still didn't work. I tried to log into my PM account but got locked out, so I have to wait to reset my PW. I have been with PM for almost a year and hav...

Trouble with door buzzer

Hello I joined mobile a while ago. When someone comes to the door I can answer them but can not buzz them in on my cell phone. This only happened after switching to mobile. Ideas?

Moving Public # to Rogers

HELP! I am having trouble porting my Public # to Rogers. Rogers has requested my # twice via SMS activation text and still NOTHING... I can't get Simon the bot to figure this out and the Submit a ticket is only for porting a number TO Public not FROM...

Resolved! Sign in trouble

im having trouble getting into my account to set up auto payments

trouble transferring number

hooked new phone trouble transferring new number, i can call out, cannot recieve calls.

Resolved! Are CPO phones unlocked?

Are CPO phones unlocked?

Resolved! I lost phone

Lost phone , got a new one and new sim. I can’t remember any login stuff for my acct on here. I wanna keep my same number. Please help

SIM

I am experiencing that SIM is turning off by itself. I have to restart the phone to get back online. Any idea if this is due to SIM or phone issue.

Resolved! Galaxy S21 FE 5G | SIM card changed. Restart your phone

Hello, Today i got my new PM sim card and i put it in and i got ta message says SIM card changed. Restart your phone to start using your new SIM card. To make an emergency call before restarting, tap Emergency Call. I restarted my phone 10 times, too...

Resolved! Problem renewing

I just put a 25 voucher and it says I have 33 dollars but it won't renew my 25 dollar plan.

Resolved! Past Call list

How can I access my previous calls in and out list for the past three months?

Purchased refurbished ZTE Cymbal 2 from Public Mobile, new user to plan and service.

Amber alert (3 year old missing girl from Barrie), resolved yesterday at 8am., still loading on my mobile with no way to stop it, or delete it. (Delete is not an option). I have muted notifications and left my mobile network setting off. Is this a li...

Resolved! Locked out.

I’m locked out and need help! Thank you

Reward plan

Resolved! PM now shows up as TELUS

I know that Telus is parent company of PM. Up until recently my browser would save my cell plan passwords under Public Mobile but have now noticed that now they have updated to show as TELUS.Is this perhaps because they plan to drop the PM name an...

Resolved! Porting number away from public mobile unsuccessful from public mobile's end

Hello, 1) My auto bill was February 10th, which I disabled because I didn't want to get billed extra2) Received the port text message on my old number yesterday and replied yes on February 9th3) Fido says the port was cancelled on public mobile's end...

Resolved! Warranty Issue

Hi there, I just purchased an iphone 8 last week, but the battery drains to half charge without even being used. I submitted a ticket with Public Mobile 2 days ago, but haven't heard back.

Conection

Data

I just bought 1 g data last night for 15 dollars but I have been charged for 25 dollars And I don’t see 1 g data in my account yet what I paid for could you help me see way what happened thanks

Resolved! Old rewards program vs new points program

Which one is better? Seems I will loose $2 autopay if I switch.

Resolved! upgrading account cannot use promo

LNYGIFT12MONTHS2GB upgrading my account to 25 dollars a month from 15 and the promo codes dont work? Why not? Can I get one that works>

Resolved! Payment

I was charged for the second cycle on Feb 09. The balance showed that I would be charged $12 (my plan minus rewards). But when I checked my bank app, I wonder why I was charged $12.65? What was .65?

I have a Iphone 11 that I can't connect with Data?

I have a 3g data program with Public Mobile but can't seem to connect to the internet or download images. Any suggestions?

Resolved! Hang on to your old $10 plans. - full 4G data - work around limited plan texts.

Old $10 plan is a sweet thing - full 4G data - work around limited plan texts.A long standing member confirmed that on the old $10 plan data speeds are at full 4G unlike more expensive plans that are at throttled down to 3G. The only draw back for m...

Resolved! Téléphone losted before I ad created an account, I am still payed 15 a month for no services

I have losted my phone last winter and and still then I can not stop the payments because there is no account created with this old phone number… don’t know what to do, should I cancel my credit card ? Raphael

Resolved! Adding a friend

Had a friend phone on my account last year. That friend account was terminated last year. That friend now has a new phone and sim card. How do I add this friend to my account as that previous friend account information is preventing me adding a frien...

Resolved! Changing plans on the old rewards system

If I change plans, will I still remain on the old rewards system that I'm on now, or would that cause the points rewards system to kick in and replace it instead?

Resolved! Data

I had bought the wrong data I am from Canada and I choose the u.s data roaming or international one by mistake can you help me switch it to the Canada data roaming please

Community

Forum Posts