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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Lost my phone, my login credentials are not working, cannot log in

I recently changed my email address on my account, but now that login doesn't seem to work. I need to change my plan, but I lost / misplaced my phone so I'm stuck. I've set up this second community account because I wasn't able to login using those c...

Add ons not working

I did the 2-step process for the add-ons and it’s still not working. Tried powering my phone on and off.

Resolved! Public does not want to refund me!

Hi guys I am having a terrible experience with Public Mobile. I have ordered a sim online already more than 15 days ago. The sim never arrived as apparently there was a problem with Public and Canada Post. I am simply asking for the refund of 10,50$ ...

Resolved! Wrong email address

I signed my two kids up for service a few hours ago at one of your locations. When the guy entered the info for the one account he entered the email address wrong by 1 letter. the second character of the email address is an H and it should be an A.He...

Resolved! Phone call: incoming call issue

HI, Just port my number recently. Today I found an issue not sure how to fix it. 1) I can make outgoing call2) I can send and receive SMS3) I can receive incoming call from my home landline (Telus)4) I can't receive call (incoming call) from others....

Resolved! Can I use the Apple Watch 6 series with Public Mobile?

"The built-in GPS works independently of your iPhone for distance, pace, and route mapping in workouts. Connecting Apple Watch to a cellular network requires the same wireless carrier as your iPhone. Service plans vary by carrier, so please contact y...

SIM card not recognized by phone

Hi, I have activated my sim card with a phone number. But neither my phones can recognize this sim card. What is the cause ? Both my phones are unlocked.

no internet

I checked my plan, I have 3GB data left. I have removed the sim for 5 minutes, when I put it in no change. I've had my same phone on the same plan for 6 months. I am in a different city. What can I do to restore access to data?

No phone, No money back!

I purchased their used phone on May 3rd for Mother's day gift, and today, it's Jun. 28th, I haven't received the device or money back. The phone was lost during transit by UPS and never been delivered to my place. It took about 6-7 weeks for UPS to d...

Changing my email address

How do I change my email address on my account?

Need to use phone in Canada and US

My daughter bought an unlocked phone. She wants to sign-up with Public mobile to use her phone while here in Canada. She will be going to college in the US in August. Can she deactivate her account while she is away so she doesn't have to pay for min...

US roaming add on

I am really getting fed up of the inefficiency of add ons. On June 23, I purchased a US roaming talk only which was valid for 10 days. It stopped working on June 25. Since then I am trying my hardest to get some help - with no results. Still waitin...

Resolved! unregistered sim

my phone has been working fine for 3 months and then yesterday at 3pm is stopped and said unregistered sim. i have done everything simon told me to do and still not working

Changing sim card

I went to a different cie and came back with Public mob. My phone number is still available but lost my old sim card and bought a new one. Trying to contact PM for help...I sent a contract order and no answer. Waiting,

MOST MAJOR DATA WIRELESS SERVICES IN cANADA are being hit today for maintenance ALL ACROSS CANADA .

EXAMPLE == SHAW MOBILE VIA ROgers is also on maintenance ADVICE AS OF june 30 from JUNE 29 1145pm til approx +6am MST / 7am CST /10am EST Their advice as follows i WAS Noticing this mornin as well as us here wonderin at PUBLIC MOBILE...Even streami...

Activating SIM - Spinning at Plans

Hi,I'm setting up a new SIM with a new number.I'm looking at step 1 & 2 checkmarks, but step 3 is still spinning after about 15 minutes.How long should I expect this process to take?ThanksTrevor

Resolved! Username no longer available

I've tried to click it forgot my password but when I type in my email it says it's no longer valid . My username is deeschmizz

data not working

Resolved! Re: Transferring or Changing your Phone Number

Hi, I tried to transfer my phone number from virgin mobile to public mobile, now both the virgin mobile and public mobile number are all active, while I can use public mobile for data and text, but when I tried to call the number, the virgin sim will...

No service

My phone hasn’t had service and it’s been a couple days since I first set it up. I don’t see any wrong info entered so I’m not sure why it doesn’t work. No service yet so far. I have an iPhone 6s Plus. Sad to be paying for service I don’t get to use…...

Data Outage: June 30, 2021

Although I know that my account and device are fine, data is completely down. I'm hoping that this doesn't last too long. I'm just curious about how widespread this issue is. I'm in the Toronto area. Voice and SMS services are working normally. @J_...

Resolved! Monthly plan

I'm on the 25 a month plan, I'm signed onto autopsy and I referred a friend does this mean I only owe 22 a month, also will they actually just take the money or do I still have to add cash to my account every month

Paying for 2 gigs of data but can only use half a gig at most

for the past 3-4 months every time my phone plan renews I immediately get a text from public mobile saying that I have used up 75% of my data. I have changed my plan twice now and only turn my data on when absolutely needed, but the problem persists....

Resolved! no cell connection when wifi not available

my PM plan is lte and celluar wont load any pages when i am off wifi. 3 bars of signal but nothing will load but still able to make calls. Is it a bad SIM card or ??

Cannot accès Voicemail

hello, when I try to access my voicemail, I get a failed called message. Any ideas on how to fix that ? Thank you !G

Resolved! Problem receiving calls when based minutes used up but with calling addon

Has anyone else experienced this problem? I have a $10 50/50 plan, so only 50 minutes calling per 30 days. But I also have Canada and even Canada/US Long distance addons on my plan. When my base minutes are used up, I am still able to receive inbound...

New activation offer not received

I have taken a new connection in the offer period for a 6gb additional internet on any plan 25$ and above. How do I get to know whether the offer is applied or not. It's not showing on my account.

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