Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I don’t think I activated my account right.

I don’t think I activated my account right. I was doing the activation I’m trying to import a landline I’ve filled out the registration putting in the landline as my phone number. I realize that in order to Port an A landline,I have to have a differe...

Resolved! Service in other provinces

Hi,I am in Ontario and my plan allows for Canada wide calls.If I travel to other provinces will my plan allow for roaming and will my data also work.Thanks.

Resolved! billing

I have 2 other public mobile accounts and they show up on my visa as "public mobile". I just added another account, and I was billed "koodo top up reapprove". Anyone else ever see this? Thanks,Lisa

New rewards page

Hi, this is not a question—just feedback in the hopes that the PM will see and take note. Having a separate rewards page makes this service unnecessarily complicated. I have three phones on PM in my family. I would rather I have one bill, but I have ...

Resolved! Background data restriction keeps switching off and eating my data

Background data restriction keeps getting switched off. Half of my months data was used overnight withou my consent With pretty much every other phone I’ve had, I activate the restriction immediately and I never have to touch it again. However, this ...

Resolved! Locked Out of Account

Hi, Im locked out of my account so I cant submit a support ticket or renew my password. I have to update my payment because there was an autopay error.

Resolved! Refurbished phone exchange

I purchased a refurbished phone but had to return it for exchange. It was received by public mobile on March 3/22 how can I check on the status of the exchange?

Resolved! Change phone number

Hello, I have a line with PM on my iPhone and I have a line with Fido on my home phone. I wish to cancel my home phone and use the phone number I have on the home phone on my iPhone. Basically, I want to change phone numbers and take the number from ...

Prices going up

Got a text message from PM telling me my plan price is going up next month. With high gas prices, inflation, and general increase in living costs, this was not good news, but I guess I understand it since Telus only managed to made $4.9 billion in th...

Resolved! Disabled Account

My account is disabled and i need my account number

Resolved! unable to submit ticket

Hello,Tried multiple times to submit a ticket to return a pre owned phone that is not working properly.I am sure all the fields are correct yet it will not let me submit ticket, the button will not highlight.Looking for help as I only have 2 days lef...

Resolved! My wife is locked out of her account

my wife is locked out of her account

Resolved! “Sorry your login has been disabled”

Hi! I’m desperately seeking answers for a problem with my phone (iPhone SE). My phone was working fine since 2020 until today after I updated to the latest iOS. Suddenly I had no service. I tried turning my phone on and off, I tried resetting my netw...

Resolved! My public mobile accoubt is disabled

Hello im unable to sign into my public mobile account plz help.Thanks

Rate Change with invalid current rate

I'm on a $45/mo plan. But I just got this text:Important Public Mobile Message: Update to your existing plan. Starting April 28, 2022, your 30-day plan fee will increase from $10 to $13. Your payment method will automatically reflect the new amount o...

My service is not working.

Hello. Why i cannot call or receive any calls since this morning. Kindly help

Resolved! Roaming In Asia

I'm out of the country to be specific I'm in Asia right now. What should I do? I want to still keep my Phone number when I get back to Canada

Referral code

Hello, ..Iam planning to buy a new sim card.Can anyone provide me with a referral code ?

Resolved! SIM Card Replacement

HI, I've lost my phone and sim card a couple weeks ago, I was wondering how I can get a new sim card with my old public mobile phone number on it?

Resolved! redeeming rewards

Hi,How can I redeem rewards? I don't want to purchase any add-ons, I like to use my rewards. It's not clear to me how to do this step-by-step.Thanks,Nicole

Resolved! Credit Union Debit Card Has NO CVV !!!

So how to i pay if is the only card to pay PMobile?Why do not input in the payments fields a non mandatory CVV input if some debit cards in canada does not have a CVV in the back? Can i pay in the supermarket with a pre pay PM card?

Resolved! My Monthly Reward is not Applied Automatically

Hi, please can someone help me on what I need to do? I was told before signing on to Public mobile that my monthly subscription will be reduced by $2 every month if I register for auto pay. But since July 2021 I have been paying the same amount every...

Resolved! I am locked out of my Public Mobile account

Hi there,I am locked out of my account and I cannot remember my Security answers. I have been prompted via text that I need to update my billing information but I can't get into my account to do so.

Agent help

Resolved! my REWARDS account password RESET

im trying to login to my new REWARDS ACCOUNT , apparently its a separate login now. I dont remember setting a password for that, now when i login and reset the password (from the email link) IT TELL ME ENTER MY OLD PASSWORD!! Whats the point of a pas...

Drop call

3 short beeps and drop call around 2minutes.

Resolved! Password

I'm trying to change password I forgot and it says I am answering security question wrong but I am sure I know my mothers birth year. What do I do, I need to add on to my account

Resolved! Purchased Intl Long Distance Add-on by Mistake - Need US Long Distance Add-on

I realized a little too late that the International Long Distance Add-on does not include calling to the US (which is what I need to do). Can I transfer the $ from one add-on to the one that I really need? I have not used the one that I bought at all...

Resolved! No service

I have a problem with my Simcard. I cannot call or text somebody and they also can't call or text me. I have no delay in my payment. I also have a problem with my mobile data it cannot log in to the Simcard network. for any action, it errors "service...

Resolved! Sim card swap

I am not able to change my sim card as i lost it and i don't have my public account. How can i change my sim card as they are sending me 6 digit code on my number.

Community

Forum Posts