Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey Guys! I just switched over from Lucky Mobile due to their severely lacking customer service lately. But my question is, since I activated my service to Public a few hours ago I am not able to receive or send any texts.... However, I incoming an...
Hi, I prepaid $300 for the $25/month plan. I would like to downgrade my plan to the $15/month and would like to get the $250MB of Data. In order to get the 250MG of data I'm told I would have to sign up for autopay. My question is, when I sign up f...
I have a data plan of 2 GB. Unfortunately, when I turn on the data on my cell phone, I am unable to access data.Cell phone is a Doro 824 which is compatible with Public Mobile. How do I solve this problem?
Hi,need to downgrade my plan since not using much data anymore.Tried to click on 'Change plan' and have the screen where there is no info about my current plan and available plans to choose from. (I attached the screenshot).Seems like a web page erro...
I have a Huawei Mate 10 Pro, tethering worked before on Freedom Mobile and I'm sure it used to work long ago with Public Mobile. I try to connect to my phone's hotspot and the internet on the phone gets disabled and obviously no internet is being bro...
i need help setting up the access point APN and my new phone which is a LG G4.the phone working i can make ph calls but there is no internet coming...this what i did so far.NAMEPublic Mobile APNsp.mb.com MMSChttp://aliasredirect.net/proxy/mb/mmsc MMS...
Is this “Online Chat“ new on the Public Mobile. I haven’t noticed this before.AE_Collector
What is the SIM network unlock PIN? I tried 1234 and it did not work.
Hi, I got the message "Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service." My credit card is working fine and ...
I was reading the updated help article about paying for your service during COVID-19 and after going thru the normal options, digital options (recharge.com) and vouchers and instant top ups fhecarticle mentioned being able to use prepaid cards...
Hello, I am now a new public mobile customer. I signed up only to find out that there is no way you can get cheaper plans here until you pay 15$ for five years. Or auto pay ( which doesn’t make sense as get that if I keep recharging without using my ...
Hello, I am wanting to buy an unlocked phone through amazon or some other seller that will work with public mobile, In particular I was thinking of getting a Samsung Galaxy A70, I was wondering are there any restrictions on what types of phones work ...
Hello public mobile, I have internet issue. My internet is on off and this problem is very frequent. I do my work on Internet and because of this issue i have to face many problems. My husband uses public mobile too and he has never faced this issue....
I find my usage statement hard to understand. There seems to be a lot of things called “data events” . Both the phone numbers are my own number (the same number) , and under usage it had the number “1”. can someone please explain this to me?
Tried to log into self serve. Can't even get to the login page. There is no error, it just stops on a blank screen. Tried on 2 different browsers. Anyone else noticing the same thing?
I ordered sim card and didn't got yet.I want to know is it ready for delivery or dispatched from your end or not.My email address used when I ordered was Please let me know is it coming soon or not.Thanks,Kalpesh edited by computergeek541: e-mail a...
Have a couple of questions re sim lockIs a sim lock initiated by the user/owner of the device only or can the carrier initiate it toIs the lock data in the sim only and not the device itself...I ask this because if its the sim only then swapping out ...
I am an existing Public customer.I want to cancel a Freedom Mobile account and transfer that cell number to my existing Public accont
Hi, Im new to PM and I just tried to create an account. Unfortunately PM doesn't recognize my cell#, says its invalid (Yes I entered the # correctly), then it takes me to a verify email....and again doesn't recognize my email (Yes its entered correct...
I forgot my account password and security answer, how do I retrieve my account information
I can't remember my email and password ..how can I fix that so I can access my phone number and my contactson my phone
Do you need to use your data in order to send and receive pictures?
I got charged twice for new plan it has nothing to do with charge for old plan knew I would lose that.It was a double charge for new plan one after another on card
Hey, i need help!Hi. I desire to up grade my plan. I'm on a bicycle journey acroas canada and need more data. I cant access selfserve login. I pay for 2 other PMaPM for my children. I have those email log in accounts stored. I switched over my own p...
Hey everyone, So I have a question on how to best activate my mom's account this week before the May 22nd deadline. So because of social distancing I cant actually meet up with her. And she is not very tech savy, she would get frustrated quickly wit...
Hello Community, I am new here. I do not have much knowledge as far as phone products or plans go. Or how to fix problems. Is there a how to help out section on here for new comers? Thank you
If I were to roam, say near, or to, a northern part of Canada, is there a way of getting notified that I need to add a roaming add-on plan?
Good day, I am an established public mobile customer. I have been thrilled with the product and self service approach.I moved to a rural location and no longer have Wi Fi, so I am relying on cellular data only.I need a significant amount more of data...
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