It seems that my calls are not going through

[Rockinroc]

Banck in December I put the service on hold for 90 days. The service was reactivated on March 18,  with a new plan.

my calls don’t go thought as there is no ring tone. 

[darlicious]

@Rockinroc 

You have been without service for 10 days? Or you just cannot make any outgoing calls? Can you call 1 855 4PUBLIC and enter your 10 digit phone number and see if you get account info or a message saying they cannot locate your phone? 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[computergeek541]

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@BKNS27 wrote:

@Rockinroc 

Login to your account and see if it is Activate after reactivated your account.

If it shows Expired then you lost your number and your account is closed.

You will need a new SIM and pick a new number.

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If the account were closed, it wouldn't show the plan as expired. The customer wouldn't even be able to get in.

[BKNS27]

@Rockinroc 

Login to your account and see if it is Activate after reactivated your account.

If it shows Expired then you lost your number and your account is closed.

You will need a new SIM and pick a new number.

[esjliv · Accepted solution]

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@Rockinroc wrote:

Banck in December I put the service on hold for 90 days. The service was reactivated on March 18,  with a new plan.

my calls don’t go thought as there is no ring tone. 

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@Rockinroc  If you account says it is currently Active, try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

Did any of these help? If so, which one did the trick?

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[hairbag1]

Log in to your account to confirm if the plan is ACTIVE or something else. Let us know.

[NDesai]

@Rockinroc Can you receive calls? What about texting or data service? Have you tried turning off your phone and reinserting the sim card? 

[softech]

@Rockinroc   just want to clarify, nothing work? incoming call? incoming text? outgoing calls? outgoing text? Mobile data?  And incoming calls going to your PM voicemail?

did you reboot your phone once?

does the phone status shows any error like "Sim not provisioned", "No Network", "No Sim"?  any bars for status?