Order

[Sarahwon616]

Hi, I received the email, it said Order is on the way on Mar.21, but today is Mar.29, I still don't receive the SIM card, and it didn't give me the tracking number.

[esjliv]

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@Sarahwon616 wrote:

Hi, I received the email, it said Order 287852 is on the way on Mar.21, but today is Mar.29, I still don't receive the SIM card, and it didn't give me the tracking number.

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@Sarahwon616  - If take more than 10 business submit a ticket with CSA to check the status.

Two was to reach CSA here: https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

[JL9]

CCS is much quicker of if you need it immediately and can't wait any longer you can go to several locations and buy one in person, their is a map on the website to show you locations near you. Then you can get a credit for the other sim once you connect with an agent. 

[BKNS27 · Accepted solution]

@Sarahwon616 

Please remove the order number as this is a public Community forum. 

PM will ship your order within 3-7 days depending on their work load. 

Expect your order to arrive in 2-3 weeks... this is up to Canada Post service.

If you are in a rush, you can order a PM SIM on sale for $1.99 from Canadian Cell Supplies online with free shipping or pickup in the Mississauga area.

[Sarahwon616]

It says just need 3-7 business days

[Spudster]

It's only been a week, @Sarahwon616 

Give it another week.