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I have a friend that is trying to activate a new Iphone with his existing sim card. He put it in the new phone but it won't work. What steps does he have to take to get it to work?

I have a co-worker that was thinking of changing over to public mobile from telus.  Our boss told him that he thought public mobile probably doesn't have as much security on their information compared to telus.  Is there any truth to that or does it ...