Purchased a Top Up

[Paul76]

Purchased a gig top up on March 31 and have not received any data on account as of today.  All out of data here...now what?

[Paul76]

That's exactly what I needed to do.  Thanks 👍

[JL9]

Was that the issue? Did you get it active and good to go?

[softech]

@Paul76   If you log into My Account, do you see $15 showing up as Available Fund in My Account, did you see the 1GB showing up in the My Account & Add-on section?  If you don't see it there but seeing $15 in Available Fund, then as @hairbag1 said, you just loaded the fund and didn't make the purchase after.  

[Yummy]

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

1. Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
2. Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

[Dunkman]

@Paul76 

Do you see the 1GB data add on in your self service account, under Data and Add on section?

Purchasing an add on is a two step process.  Need to load funds into available balance and then purchase the add-on.

[hairbag1 · Accepted solution]

Purchasing add-ons are a 2 step process. First add $$ to Available Funds..then go back and buy your add-on.

Look in Available Funds and see if your $$ are still there...now go and buy your add-on. Restart phone.