Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I click on https://selfserve.publicmobile.ca/then I just get a blank webpage.I can access https://www.publicmobile.ca/ but only see blank once I click on My Account.
I will be traveling out of province soon. Will my unlimited incoming cover calls I receive out of my home province or will they be deducted from my 100 Canada Wide minute?
Hello I got a 40$ phone card today, usually I get a 50$ one but got told at the gas station they don't do 50$ so added the money to my account but my phone still didn't work so I tried to change my plan and now my phone isn't working at all and in no...
I haven't bothered to try porting my number over yet - doesn't make sense until I can get this working first. The iPhone should be unlocked - I've used an international SIM card in it so I think that proves the point... right? My account has been cr...
Hi i activated my phone and two hours later it still wont register on network. My account page says its active and I laid my plan and all that but it's not working.and I made sure all the apn settings were correct
I am having issues receiving calls , at times they ring my phone but most times callers are telling me they hit voicemail.I am full bars on reception. My phone is not in flight mode. No changes made to any apps . Apn settings validated. Sim card rest...
My account will not let me activate. I have $15 and it says I owe 0 so I can’t make a payment. I am trying to be for the $40 package, so I should have a balance of $25 . But it show I owe 0 and have no service because I didn’t pay?
I've been locked out of my Public Mobile account. When attempting to reset my password, I entered my email adress and received the message that the account had been locked and told to contact Public Mobile. Am I able to have my login credentials rese...
Please see photo, i made payment now my payment i made is 35 dollars and my plan is 25. I need cell service for work by tomorrow morning. What can be done here? Thank you
Hi, I bought a sim card yesterday morning and had my phone # transfer from the last provider I had but I still cant receive call today, when I try I ear that it goes directly to voicemail phone never rings. Thanks
Hi I just wanted to know if it s possible to pay an Add On with your balance (if you have enough) I have the 15$ and I may not use all the balance with calls or messages and as I do not have enough funds (7$) I wanted to know if it s possible that ot...
i can´t sign into my account, my mail is not recognized. i recently received my sim card for free in the airport, and now i m hopping to continue using the service, but i can´t do it.
Hello. I have a Nokia 5 and this model is not in the list "check compability". Please tell me if it will work with Public mobile. Thank you.
Paid my bill today 1pm pls reconnect my service re ********** EDITED By ShawnC13 removed phone number
Hello, I have a question regarding updating card info for autopay. I had used my debit mastercard previously, and it worked. I had to have it replaced today. It is still a debit mastercard and it is still connected to the same account number. However...
100 minutes incoming & outgoing Canada-wide minutes (Advantage: Public Mobile includes 100 minute outgoing and unlimited incoming)Unlimited Canada-wide & International texts (No Advantage)250 MB of data every month with Automatic Top-Up (Advantage: P...
My wife is currently in the US and has the unlimited talk, text +250MB data add on. She can receive my texts and phone me but can not send texts to anyone. She has a Samsung Galaxy A5. What are some possible solutions.
When I signed up for PM, the rep put in the wrong email address, can you correct this please so i can make a payment and manage my account?
Can’t use my phone after toppling up with payment voucher
My phone died a few weeks ago, I cancelled my AutoPay Plan but my current month charge appeared on my credit card statement a few day ago. Am I entitled to a refund?
I always get a text from public mobile before my payment is due so I don't forget as I don't have autopay yet but this time I never got a reminder text so I could pay my bill & I'm wondering why since it's always happened since the day I got my phone...
Not a question. It would be so much better if the due date was the same every month. Every 30 days makes it due when I don't have the money, at times. Frustrating
1 - I tried to register my number which I have never done. The database said its already registered although I have not used Public mobile service yet. I assume someone used my cell number in error at one time. This is the message I get: 2 - How doe...
Is there an outage in the Millbrook Ontario area?There's a tower at the top of the hill that provides service for the town.I usually get two bars, but I suddenly can't get service anywhere in town since about 10AM.I tried another phone, same thing.Th...
Hello, I have upgrade from the $25/month plan to the new $25/month plan with date but the data is not working or showing on my account?? Thank you
Locked Out of my accountand i cannot reset my password. Im on a trip doing all this with no data please help.
Hello Community, I have a 25$/ month unlimited plan, recently I received a text message saying that I have 10 minutes left of usage on phone calls. I am confused in the fact that I paid for unlimited talk text and 500mb. Why am I receiving this mess...
I Auto payed my account July 30th, but my data didn't renew. I pay every 90 days. Any ideas?
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