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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

ERROR

ERROR CODE 821

Resolved! Cannot activate SIM card

Hello,I'm moving from Koodo to Public Mobile. I've got the 821 error code in the process of activating the SIM card.I need a moderator help. Thanks,Alex

Need Help

Afternoon team, I have just paid for data addon but my mobile data still seem not to be working is there a reason for that? Need help please

Resolved! SIM card swap

Hi, I need a sim card swap done ASAP - my old phone was stolen, I have a new phone,I have a new sim card that has net yet been assigned, I tried using the chat bot and it said to get help from a moderator. I did this on my own one time before and it...

Resolved! add on

can I cancel an unused add on that i purchased by mistake

Why can I not receive or send texts

hi i realised that last month i did not get my rerward can someone please sendlink moderator

Resolved! hi i realised that last month i did not get my rerward can someone please sendlink moderator

this may be due to when i temporarily suspend line due to possible stolen but it was reactivated within 2 days but now as you may see below last month this accounts reward were not deducted but charged compared to previous months ====see march 12 pay...

Resolved! can not receive calls

yesterday transfered this until now can not receive call

Resolved! Access the account

Hi,I would like to pay my phone bill but I can't. The owner of the account is my husband who recently passed away. I don't have an access to our phone account as I don't know the username or password he used. Also we have a new credit card which is d...

Resolved! Re: Transferring or Changing your Phone Number

Hello I have sent in a request to change my cell number from xxx-xxx-xxxx to my Bell landline, however when I filled out the form I put the above cell number as my alternative and duh it’s no longer available. I would like to update my request with a...

my client was charged 15 instead of 12

Duplicate post merged

hi my client was over charged----she is supposed to be charged 12 not 15 plus tax

Duplicate post merged

OVERCHARGE UISSUE WHY IS That+++++WE HAVE TO VERIFY OUR CREDIT CARDS STATEMENT -NOT COOL

Payment-related topic; moved to Paying For Your Service

Resolved! OVERCHARGE UISSUE WHY IS That+++++WE HAVE TO VERIFY OUR CREDIT CARDS STATEMENT -NOT COOL

PLEASE SEE MY CREDIT CARD CHARGE IN PART 2 BELOW AS YOU CAN SEE NO WHERE IT SHOWS MY 3 DOLLAR DEDUCTION, THE CHARGE SHOULD BE 12 DOLLARS PLUS TAX AND NOT 15 PLUS TAX PART 1Date Transaction Type Credit (Payments) Debit (Charges) Balance May 13, 202110...

Hello

Resolved! Hello

I'm looking to change my email for my account. I'd like to use an email that I have for an existing account. Is this possible, and how can I get this done?Much appreciated.

Please. How does the Call Type/ Data Usage work?

Please, can someone explain how the Call Type/ Data Usage works? What/ how does "Web" work in this situation and its data? Thanks in advance.

How can I re-activate my account?

Resolved! New phone but keeping the same phone number

Hello I have a question to ask how do I go about getting a new phone but keeping the same cell phone number and sim card ???

Resolved! New phone with 5g

Hi! I am wanting to buy the samsung s21 5g phone, however, i am not sure if the phone will work under public mobile plans, since PM does not provide 5g services, can someone help? I don't know these things...

Resolved! Purchased phone online, but having issues

Hey all- I purchased an iPhone on PM, and the money was taken from my card, but now the ordering page tells me that the address that I provided doesn't match the address on file. Furthermore, I haven't received anything that confirms my order. What a...

Resolved! When I called a local number, it replies my plan did not cover the long distance call.

It started from yesterday, and I'm sure I have enough minutes left in my account. While when I called a local number, it replies automatically, says my plan did not cover the long distance call. Now I can not call out any longer, what shall I do?

Kootenays outage?

Resolved! Kootenays outage?

I'm located in the Kootenays. Currently both my wife's and my phone say "No Service". I checked the billing and it's not due until May 15th. Is there an outage?

Dialling specific number goes to voicemail

Hello everyone When I dial my father's cellphone number from my Public-Mobile-based cellphone, his phone doesn't ring at all and I'm sent straight to his voice mail. If I dial his number from any other phone (his landline, my wife's cellphone, my mot...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

ERROR

Resolved! Cannot activate SIM card

Need Help

Resolved! SIM card swap

Resolved! add on

Why can I not receive or send texts

Why can I not receive or send texts

hi i realised that last month i did not get my rerward can someone please sendlink moderator

Resolved! hi i realised that last month i did not get my rerward can someone please sendlink moderator

Resolved! can not receive calls

Resolved! Access the account

Resolved! Re: Transferring or Changing your Phone Number

my client was charged 15 instead of 12

hi my client was over charged----she is supposed to be charged 12 not 15 plus tax

OVERCHARGE UISSUE WHY IS That+++++WE HAVE TO VERIFY OUR CREDIT CARDS STATEMENT -NOT COOL

Resolved! OVERCHARGE UISSUE WHY IS That+++++WE HAVE TO VERIFY OUR CREDIT CARDS STATEMENT -NOT COOL

Hello

Resolved! Hello

Please. How does the Call Type/ Data Usage work?

How can I re-activate my account?

How can I re-activate my account?

Resolved! New phone but keeping the same phone number

Resolved! New phone with 5g

Resolved! Purchased phone online, but having issues

Resolved! When I called a local number, it replies my plan did not cover the long distance call.

Kootenays outage?

Resolved! Kootenays outage?

Dialling specific number goes to voicemail

Dialling specific number goes to voicemail

Port problem

Customer Service Agent

support hotline

Shop Mobile Plans for a senior citizen

Physical SIM not working after using eSIM abroad

Need puk code agent needed