Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22053 Views
  • 181 replies
  • 24 Bravos

Resolved! Data Top Up

Pls how do I top up my data

Dammy by Good Citizen / Bon Citoyen
  • 1394 Views
  • 13 replies
  • 0 Bravos

Resolved! New phone number is calling someone else

I just registered a brand new SIM card and got a brand new phone number. I can make outgoing calls. But I cannot receive text messages or phone calls. When I call my new number a woman answers. Not me. How is it that I have an outgoing phone number b...

6kec2000 by Good Citizen / Bon Citoyen
  • 1502 Views
  • 18 replies
  • 0 Bravos

Resolved! Lost my SIM card

I activated a sim card yesterday, but my cousin who left town today, left it in his bag and left the country with the sim and the confirmation with all the info. It was a new phone number and I don’t remember it. I have the sim information, the pin I...

Kruss by New in Town / Nouveau en Ville
  • 812 Views
  • 6 replies
  • 0 Bravos

Credit Card expiry date

Hello, I cannot get my account open. My email is okay but when I enter "forgot password" it locks me out.All I need to do is get into my account and change the expiry date on the credit card. I am disabled so I need my phone yesterday!HELP!

coyote by Good Citizen / Bon Citoyen
  • 990 Views
  • 14 replies
  • 0 Bravos

Resolved! question on cell phone type and keeping existing phone number

Hello, I am interested in switching to Public Mobile, but I am not sure if my cell phone (Huawei Honour V20) is compatiable to Public Mobile 3G and 4G system? also, I am currently with Fido, and I am wondering if I could keep my current phone number ...

tfsa by Great Neighbour / Super Voisin
  • 727 Views
  • 3 replies
  • 0 Bravos

Sim Card & Voucher registration not working

Hey guys I just purchased a $25 dollar voucher and a Sim Card to register a new number. When I filled in all the info, chose my phone number and everything and I came to the part where I put in my voucher. Once I put in the voucher PIN and clicked on...

Data usage

How does Public Mobile measure the data you use?I have a message from them saying I have almost use up my data but my phone says I've only use 195mb. I have 1 g of data on my monthly plan.

junebug by Great Neighbour / Super Voisin
  • 973 Views
  • 7 replies
  • 0 Bravos

netowk issue

my sim card is not working. every time whn i make a call it sai like your call cannot be completed 

naveenk47756 by Great Neighbour / Super Voisin
  • 808 Views
  • 6 replies
  • 0 Bravos

Resolved! Suspended lun3

I made a payment and my line still suspended

Sharie_25 by Good Citizen / Bon Citoyen
  • 975 Views
  • 12 replies
  • 1 Bravos

Email to sim

I lost my email that attached to my sim card... I have my sim card and phone number but have no way to recharge it because the email address associated is gone 

xXFryXx by Good Citizen / Bon Citoyen
  • 401 Views
  • 2 replies
  • 1 Bravos

Resolved! Kiddo plan

Hi,Im interested in this plan for my kid;https://www.publicmobile.ca/en/on/plans/15for250MB-3Gspeed Id like to know if data will be blocked once he reaches 250mb or it will continue going on incuring data charges?Thanks   

ninica by Good Citizen / Bon Citoyen
  • 998 Views
  • 5 replies
  • 0 Bravos

Re: Forgot password and security question

I have tried clicking on every link I can I have forgotten my password and my security answer keeps saying it's wrong how can I reset my password so I can pay my account.

Mdsanford1981 by Great Neighbour / Super Voisin
  • 392 Views
  • 3 replies
  • 0 Bravos

Paying via regular debit

Is it possible to pay the bill using a regular debit account that isn’t a Visa debit?

Mayfly00 by Great Neighbour / Super Voisin
  • 388 Views
  • 4 replies
  • 0 Bravos

Need moderator assistant Error invalid SIM card message

At the last point of signup the public mobile account site went down for maintenance. The error that I'm getting is SIM network PIN blocked. Enter SIM network PUK. Need assistance from Community Moderators for a new Sim Network PUK. Phone is Samsung ...

Ritarj by Great Neighbour / Super Voisin
  • 550 Views
  • 4 replies
  • 0 Bravos

Plan won't reactivate

Help! My credit card expired. I connected a new credit card and sucessfully submitted payment. Unfortunately, my plan is still NOT activated after days. Help me get my plan active again!

sjtolle1 by Great Neighbour / Super Voisin
  • 648 Views
  • 3 replies
  • 0 Bravos

Account Suspended but Autopay went through

My plan just renewed, but my account says it is suspended even though my autopay went through and my account has the right balance to reactivate my account.  When trying to reactivate the "Good things come to those who wait" message just stays there ...

comdater by Good Citizen / Bon Citoyen
  • 674 Views
  • 5 replies
  • 0 Bravos

Resolved! Is calling unlimited all the time?

I've had phone plans before that are unlimited calling for evenings and weekends, but like 100 minutes for the rest of the time. When it says unimited calling here, does it mean I can call any time of the day unlimited? Thanks. 

Jocabraham by Great Neighbour / Super Voisin
  • 980 Views
  • 6 replies
  • 1 Bravos

Really frustrated and angry with moderator support

I have been communicating with moderators to have the June 1 offer for the 5 GB credited to my account like others have posted about as clearly something went amiss for more than me with this offer. After multiple requests for different pieces of inf...

sharon1 by Great Neighbour / Super Voisin
  • 826 Views
  • 12 replies
  • 1 Bravos

Getting stray random texts... for ESCORTS!

Help! I'm getting all kinds of stray texts from randoms.  Lots of them.  Mostly from people contacting local escorts, but some other locals too. It isn't spam and I can converse with anyone if I choose to. I've also done everything the chatbot sugges...

RoguePC by Good Citizen / Bon Citoyen
  • 4736 Views
  • 51 replies
  • 0 Bravos

International plans

Hi, How do I call Hungary?? I paid for the international add on ( 15$ - 400 MIN ) I still cannot call to Hungary. WTF?? 

Sorry, we're unable to verify your email address

I created an account. Ordered a SIM card. Received the card and tried to log into my account but forgot password so tried to do pw reset but get this error. I have 2 emails I tried over the last 2 days so I don't believe it got locked. Tried to regis...

decarabas by Great Neighbour / Super Voisin
  • 784 Views
  • 6 replies
  • 0 Bravos

Resolved! Family Plans

Hi, I was wondering if there are any options for family plans through Public, or at least the option to put multiple phones on the same credit card. Thanks!

zBond_21 by Good Citizen / Bon Citoyen
  • 738 Views
  • 4 replies
  • 0 Bravos

phone number transfer?

how can I transfer my old phone number to the new phone?if I have to get a new sim card and can't use my old numberso how can I transfer after a new sim card with a new number my old number ?

Telefon1577 by Great Neighbour / Super Voisin
  • 647 Views
  • 6 replies
  • 0 Bravos

Resolved! New Activation with No Service

I activated my SIM yesterday and got a public plan. I Ported over my number from TELUS and received a message that my TELUS account was closed. My credit card was charged but I have No Service. My online account says it is active. I have received a c...

ac04ya by Great Neighbour / Super Voisin
  • 1241 Views
  • 7 replies
  • 0 Bravos

Invalid sim

I bought a new SIM for a new account for a different phone. Went online to register and activate it, got past the payment page and got a "Generic Error".So I followed the link which sent me all the way back to the beginning. I tried to re-register an...

Loraq by Great Neighbour / Super Voisin
  • 836 Views
  • 5 replies
  • 1 Bravos
Need Help? Let's chat.