Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Still waiting

Resolved! need to change the cvard linked to my account

Resolved! how do i get a new pin

Resolved! $20 Referral bonus

How do I get this bonus that I was offered? I recieved an email offering a $20 referral bonus.

Resolved! Mobile Data

I just got my plan today and my mobile data isn't working yet. It's turned on in settings but it doesn't show up or work when I try to use it. Will it activate soon or is there something going on?

Resolved! Reactivate Simcard

Hey, I bought my sim card on March 16 and payed in on June 13...now I want to pay again as I do not want to loose my account. However, I cannot login. What can I do?

validate account

Hello community. I guess my account and service has been suspended do to suspicious activity...no details given. Now a moderator wants pictures of my government picture ID front and back, a picture of the credit card I use for paying my bill, proof...

Cannot input MMSC or MMS Proxy - iphone 6s

I have an iphone 6s and the access point network page only allows me to enter the apn and not the MMSC or MMS Proxy. The page is blank other than the apn.

Self Serve Screen Blank

I forgot my password so did forgot your password option. They sent me a link to selfserve.publicmobile.ca and the screen is blank. Now even when I go to the home page of Public Mobile and click my account nothing... Blank. Please help

old phone logs

does anyone know if I can get old phone logs? If I look in my account it only goes back about 2 months. As part of a lawsuit I would like to see incoming calls from two years ago. Does anyone know if that is possible

Iphone 6s voicemail not working

I have been with Public Mobile for almost a year and I have yet to successfully open a voicemail. I have tried everything.. (reseting network, rebooting phone, resetting voicemail password) help please!

International calling

Resolved! International calling

I need to make an international call to Australia, how do I add that on?

Cant change my phone number over to another carrier

Resolved! Cant change my phone number over to another carrier

Fido tells me I cant change my phone # because it's no longer active. It seems active to me I can get into my account just fine. What do I do to allow fido to take my old number?

SERVICE, BUT CANNOT MAKE CALLS

I have service, but anyone I call, my entire Contacts List, the call will never go through. Every call is considered as being 'Long Distance' which it is not. Even then, my service is Canada-Wide which cannot possibly be Long Distance. I have been us...

Resolved! Order SIM card but have not received it

Hi,I ordered SIM card on September 4 but up until now, I still did not receive it. Can anyone know why? Did I do something wrong?

Resolved! locked out

Im locked out of my account. Don't remember the password. Don't remember the security question. Stupid chat bot was no help. Cant find a way to submit the request. Just want to update payment info

Resolved! Refer to a Friend

About referring a friend. What will happen if my friend no longer a public customer?

Just a thought.

The titles Mayor and Deputy Mayor etc.. Would it be a consideration to use Ambassador for any PM customer that has over 10 referrals? As we really are Ambassadors for Public Mobile as we do so much to help to get new customers to move over. I like ...

server error

Hi there!I'm a relatively new customer and tried to switch my daughter from Koodomobile to public mobile. That worked well with my other kids but with her it said server error when we clicked to finish the last step of enrolling. She can't log into...