[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It says plan as been suspended
Account says suspended and they ve money on the a ount and I m auto pay can someone help
What is wrong with the login system at public mobile?
Every year I attempt to log in, the attempt fails. Every year, I attempt to reset password, and despite saying that it's changed successfully, it never works. I have the passwords saved in Samsung biometrics and in Lastpass, so it's not like they're ...
Phone Service
I am noticing the actual phone service is sketchy. How do we fix this? Shows 1 bar
Resolved! Service outage
Is anyone else experiencing a service outage? Mine began yesterday and is overlapping into today, I'm not able to use my cellular data.
Resolved! Activation failure
I got the error code 821 when trying to activate my SIM card. I had a US number but I took that SIM card out and put in the new one. I’m not sure what to do next to correct this problem.
Proof of purchase
@Sakara Anyone can view your post on this forum and use your vouchers. Edit by popping to remove 2 photo of voucher.
International call is not working
Hi Everyone, I added $15 for 300 minutes of international calls to my plan. Now whenever I call my brother in Egypt it keeps telling me that this number is not correct !! Am I missing any step to activate the $15 add-on ? Thanks, Ahmed.
I had $7.00 on my account and I bought vouchers
I Had $7.00 balance on my account and I bought $10 & $20 to top up my account to pay for my April service. Much to my surprise, the funds were applied leaving $2.00 but no service on April 2-4 I just bought $40 so I could have services so, I'm wonder...
Payment
You guys took my payment but my account still not reactivated
iPhone ordered over half a month ago, billed posted over half a month ago, where is my order? Where
iPhone ordered over half a month ago, billed posted over half a month ago, where is my order? Where is my phone?
Autopay
Why isn't my autopay being applied? I registered on 4th September.
Resolved! Changing phone number - timing and choice?
Hi, I moved to a different area code a couple of months ago, and I'd like to change my phone number at some point, so that I'll have the local area code. I know how to do this (Self Service, Plans and Add ons, Change Phone Number) - but I have two q...
Resolved! Account login issue
Account is locked. Please unlock
Resolved! Needed password on Text massage
I am in Hawaii trying to check massage but needed password, I never have to put password on checking massage at home Canada,anyone know why?
Resolved! PUK code
When I put my existing SIM card into a new cell phone, message asked for PUK code.
Resolved! my phone is not working
i changed my credit card, i paid two days late. you cut down my service. then i paid again. now my balance is $30. my phone still can not work. they asked me to activate my account. i can not activate my account online, i need your help.
Overcharged
The auto payment didn’t charge until end of April 1, so I couldn’t use my phone. So I called *611 to make payment, now my credit has charged twice. $13.44 and $16.8please refund $16.8 next payment please do auto payment a day prior to avoid suspend m...
Resolved! Network unlock pin
Someone please help i dont know the master code or the network unlock pin
Phone
Made a payment but my service still off
Resolved! Double Payment
I received a notice that payment was not received but I am on auto payments. I paid again as I thought there was a problem as indicated through the message. My phone was also suspended until payment was received. I now see that both auto payments an...
Resolved! Out of the country, trying to reactivate my 2 phone numbers.
Hello all, I"m out of the country, returning in couple of weeks, I had paused my phones for couple of months online in self serve as public mobile does not roam here internationally.I'm trying to re-activate my two phones online, but the submit butto...
Add usa phone roaming to continue another 10 days
Why is there a 24 hour delay before i can add another extension on my us roaming
Don’t remember email.
I recently started a new account. I remember my number, but not my email or password. Any way I can get this information? Any way I can actually call customer service instead of talking to the bot..
Resolved! Plan
My PlanThis plan includes: -- 10.5GB at 3G Speed- Unlimited International Text- Unlimited Talk to Canada and the US $50/month. I took a vacation in the states and I just tried texting back home and I got a text saying "Sorry, your plan does not incl...
Resolved! Lost sim chip
Lost my sim chip when getting my phone battery replaced, in Mexico. When I get a new sim chip will I lose my account status?
Resolved! Can't make manual payment on suspended account
Hi all,I'm having trouble making a manual payment on a suspended account. Trying to make a $10 payment with the credit card on file. The first indication something was amiss was that it didn't calculate the tax after putting in $10 in the Amount bo...
Cell not ringing goes to answering machine
Went to store and she rang phone got home does not work.
