Cancel my order

[Sohamasmi]

I have ordered for a new SIM card. It seems the delivery will take three weeks. So I would like to cancel it.  We never know either you or me ever live for three weeks. Cancel it sir

[JL9]

You can buy another one from one of the alternative options like CCS and talk to a CSA agent on the options for cancelling, refund or having them credit the account for the second purchase. Depends on how long, etc 

[benfatto]

@Sohamasmi  $2.99 and faster delivery here: https://canadiancellsupplies.com/collections/sim-cards/products/public-mobile-multi-sim-card-3-in-1-...

If too late to cancel just keep it as a spare or give to friend or relative. 

[BKNS27]

@Sohamasmi 

Please note we are all PM customers on this Community and we are not PM staff.

You will need to contact a CS_Agent to see if it was shipped out.

Meanwhile, you can order one from Canadian Cell Supplies online for $2.99 on sale. They will ship within a day or you can pick it up if you are in the Mississauga area.

When the PM SIM arrives from PM, you can sell it or give to a friend or family and they can use your referral code so they can get a $10 credit and you will get 1 point credit in your account.

[LeePublic]

The shipping says UP to 3 weeks. Most people receive their SIM within 7-10 days.

[esjliv]

OH @Sohamasmi  - you started another thread where a member said 3 weeks. Is that what you were referring to?

https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-ordered-for-a-new-sim-card/td-p/81...

[esjliv]

@Sohamasmi - not always 3 weeks.

We are not Public Mobile representatives (CSA), but to contact them, see how here:

https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

[softech]

@Sohamasmi   how long you have ordered the SIM?  if just couple days, there is a chance you can stop it.  Try to open a ticket by direct message to PM and provide them the order number:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there