cancel/refund

[asb12345]

Hi I purchased a subscription but never activated my sim card nor got a number.  I decided to switch to a different carrier I need you to cancel and refund my method of payment please. 

[HALIMACS]

To clarify, we’re not employees on this site, we’re just other customers like you.

Prepaid services are non-refundable.

You can try you’re luck thru the contact info provided via @TheSterlinger , but don’t expect a lot.

 Good luck!

[TheSterlinger · Accepted solution]

You can try but chances aren’t very high. Use the small envelope button on the bottom right, sign in then type Cs agent and input the required information.

If the ChatBot doesn’t work then use this direct link. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437