[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Added an add on for roaming talk, text and data. Data is not working
I added a talk/text/data roaming add on for the US. I can see the add on for my account on my dashboard but unfortunately, I am unable to access the network. I haven't tested text messages or calls but I have been unable to access the internet via da...
US coverage
I got US coverage, am in Anchorage, Alaska but I cannot go online, make calls or send texts. I get a message "not registered on network" how can I go online & make calls?
Switched to public mobile, everything works but texting?
I had switched over and ported my number all worked well. Can call and receive calls but cannot sent or receive texts.
Text not working
My text stopped working
New Point System?
I have been with Public Mobile since the very beginning. I am now lossing rewards (monthly savings from my bill) I had earned from being a long standing customer. How is this seriously justified? It is an insult. Will definitely be shopping around if...
Resolved! Does 5G with 100GB Data still provide unlimited data at slower speed?
I was planning to upgrade my subscription to $50/mth, 5G with 100GB Data today, however I noticed that plan no longer states "unlimited data" at slower speed (once your 100GB is consumed). Was that feature of the offer removed? If so, how do I go abo...
New to US Calling/Data
Hello,I signed up for the recently released (released approx. May 2024) $34/month plan.I had a question regarding the features of the plan, specifically the data and calling for USA.The plan includes:- 50 GB Data within Canada and the US at 5G speed-...
Wrong add-on purchase
Hi Public Mobile,I am a long time customer of yours. I recently purchased a regular Canadian data add-on instead of a US- Data Roaming data add-on on May 6th, 2024..Could I please get the Canadian data add-on purchase refunded?Thank you.
Can’t get in account made a new one ..help ###-###-####
Can’t get in old acc it was hacked so I made a new one and used my same phone number to sign in . Can you transfer it please
Downgrade plan
I am an old customer and still using the pitiful $25 1G plan. If I change to the lower $15 plan, will the original data bonus still be retained? Including the recent 30G and the previous 2G per year, as well as international long-distance call minute...
Resolved! Data not working after getting new plan
My plan was upgraded today but it seems like mobile data isn't working. Data is on and nowhere near finished. I have a Huawei Mate 20 Pro.Thanks!
Price changes
Hello, My payment automatically changed from 20.7to 28.75 on May this month. I didn’t find any rewards on my account.How could I have the same price , please?
Resolved! overcharged
Hi There, I have been overcharged, My regular monthly payments are $19 after deducting the rewards but this time it was $26.25. I don't know why? Maybe the rewards were not applied this time. Please fix this ASAP.
Resolved! Transfer Re-initiate
Hello,I transfer from freedom mobile to public today. I received the message from freedom to reply YES within 90 minutes to the message if I want to finish the transfer. If I don't reply within 90 minutes, the transfer will be canceled. I failed to r...
How to cancel my current plan with the ESIM
I need help to cancel the eSIM option and get my refund for the current plan
Can’t make a phone call
I only can receive the phone call message, but I can’t call the same number back as it continue has error message: your phone is not activate on the network. Anyone knows why? Thanks
Moto G Stylus 5G 2022 (Android 12) - Traveling in USA T-Mobile resetting SIM
I have the $34 plan with unlimited USA data roaming. And I am traveling in Boston right now. When I go to "Network & Internet", I see the "Calls & SMS" cycle between "SIM 1 (Temporarily unavailable)", "Public Mobile", and "Public Mobile (Temporarily ...
I am tranfer my old phone number to public , Old service is shut down, but public service no service
My koodo service is closed and my last step to active Publice service is not copmpleted because they ask my put 6 number code to confirm is me. "Confirm Your Identity""You are logging in from an unknown device to confirm it's you , enter 6-digit code...
Resolved! Quitting PM
I'm prepaid with auto-pay until May 28. I'm going to switch providers near the end of May. I presume I need to cancel my auto-pay. How do I do that? Once I have my new SIM card, do I have to contact you before I put it in? I want to port my exis...
Account on hold for payment but...
Hello,My account is apparently on hold because my CC expired. However, I see it actually charged on renewal date (?) on my CC billI changed my CC details earlier today but the account seems still to be on hold. The app thinks I haven't done so and it...
Resolved! Bill Credit
I have a $430 bill credit. How will this work once the point system takes over
Shipping tracking number
Hi, I have ordered a SIM card last week and i was wondering if there's a way i can track where it is at?Thanks!
transfer old number
Hello. I got the text today morning that I can not get my previous number. I called previous company and they said that public mobile cancelled transfer my previous number. I called again that previous company and they said that no body asked transf...
New plan question
I’d like some clarification on the wording here. I can call Canada wide and I can call US wide when in America -but can I call long distance from country to country (Canada & US) without using up my existing long distance minutes?Its the Canada -US w...
Trying to sign up for a subscription, getting an error
Hello, This messsage is for @CS_Agent ,I'm trying to sign up for your service, but when I click on Continue set up, I get an error page Error XXX. When I try adding the plan I desire and log in, it asks me to continue my application, and then I rece...
Travelling in Europe and 2FA
I'm wondering if anyone has an experience travelling in Europe with Public Mobile? I know that they don't offer roaming options outside of the US. I plan to get an eSim and local number when I arrive. The only issue I have is that so many sites requi...
Port number to different provider
I have been trying for over a week and have submitted several tickets. I have not received any response from PM. Is there no way to speak to a real person, your automated system only takes me on circles. Please port my number ASAP!!!!!!
Account number
Where do I find my account number and I am having trouble logging in when I get the code I put it in then nothing happens
Phone not allowed No network
I ported my number over to p.m. Two days now my phone number is not working There is no network The IMEI is unable to register on PM network. It did register initially when I ported the number over, but they were some residential issues with the EM t...
