Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26035 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37856 Views
  • 185 replies
  • 29 Bravos

Resolved! 4G plan required for VoLTE?

On a 3G plan, possibly stupid question..but do I need to change to a 4G data plan to use VoLTE? Also in my phone info, the "VoLTE Provisioned" is greyed out but in the enabled position. IMS Service Status tells me "VoLTE is unavailable". Hoping havin...

dbs180 by Good Citizen / Bon Citoyen
  • 2391 Views
  • 23 replies
  • 0 Bravos

Resolved! I can't get a text message.

I moved from Bell to Public on April 5. But I plugged in the public company USIM before I got the text. So I couldn't answer the text message. It's been five days, but I haven't been able to answer the phone. I'm also not getting a text message. Help...

benheo by Great Neighbour / Super Voisin
  • 1063 Views
  • 10 replies
  • 0 Bravos

Talk Minutes

Hello. I am a new Public member and have unlimited talk minutes. While talking with a client, my call was discconnected and a message said I was out of minutes and to press 611 to purchase more minutes. I re-dialed and was able to resume my call.  Ho...

garymk by Good Citizen / Bon Citoyen
  • 1057 Views
  • 14 replies
  • 0 Bravos

Calls

Why can’t I make or receive calls

RebekahM by Great Neighbour / Super Voisin
  • 442 Views
  • 4 replies
  • 0 Bravos

Locked out of account, again

Hi everytime I try to get into my account to change my payment details it seems as though I can't remember my password. I go to change the password, I go through all the steps and then it says, "Password cannot be changed at this time, try again late...

jdubovis by Great Neighbour / Super Voisin
  • 576 Views
  • 4 replies
  • 0 Bravos

Resolved! Help with refund

How do you get a refund on the payment as I didn't realize that my phone payment came out twice till I looked at my account

Michele04 by Great Neighbour / Super Voisin
  • 466 Views
  • 2 replies
  • 0 Bravos

Resolved! Service not working properly.

I signed up yesterday and transferred a number from my old provider, CHATR.  The phone will send calls but not receive them.

superstring by Great Neighbour / Super Voisin
  • 383 Views
  • 2 replies
  • 0 Bravos

Resolved! Internatinal call

My internatinal minutes expired without using them. Why it says does not expire.2 - I can not do international add on since eventhough it talks about it there is no place to actually added.3-why public mobile makes simple things so complicated. Going...

NG5 by Good Citizen / Bon Citoyen
  • 1385 Views
  • 13 replies
  • 1 Bravos

Creating a ticket

Public mobile should allow making a ticket to get help while signed in my account.Because when you need help then it directs you to sign in community.Then if you do not remember your user name or password it is a waste of time and super aggrivating.I...

NG5 by Good Citizen / Bon Citoyen
  • 362 Views
  • 1 replies
  • 0 Bravos

trouble making calls

Since I'm back from my vacation, I'm not able to make phone calls. I tried to shut off my phone a couple of times and as suggested by Simon turn the airplane mode on and off with no success.  You can call me at xxxxxxxxxxxxxxx

MarcMen13 by Great Neighbour / Super Voisin
  • 370 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting

I had an issue with porting and sent a message to CS admin. They have not gotten back to me. Are they closed for business hours today? I need to get my phone sorted out.

dkstkd by Great Neighbour / Super Voisin
  • 671 Views
  • 5 replies
  • 0 Bravos

Resolved! Data Overage Fees

Hello,Is Public Mobile planning on waiving data overage fees following the ice storm in Montreal? Many of us are still without wifi.  Thank you

edithwharton by Good Citizen / Bon Citoyen
  • 910 Views
  • 5 replies
  • 1 Bravos

texting not working

Please help! I'm not able to send any text messages for the last two days. It's been like that for the last month, but I was able to send them from second try. however now it's not workin at all

Saska by Great Neighbour / Super Voisin
  • 413 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't make outgoing calls weeks after porting

I recently ported my number which was successful, and I can receive texts and calls and send texts, but I can't call anyone, (it says number is not assigned) can someone please help with this? I've looked in the forum but can't find an answer since i...

Alexander701 by Good Citizen / Bon Citoyen
  • 1305 Views
  • 9 replies
  • 0 Bravos

Resolved! us roaming not working

Help, US roaming not working.  text message not going through 

Mikela14 by Great Neighbour / Super Voisin
  • 941 Views
  • 8 replies
  • 0 Bravos

Resolved! Trying to get some help

For some reason I cant dial the *611 to top up my account with phone card.Been doing this every month for past 7 years with zero problems.Tried rebooting phone and wont allow me to dial the *611 number.been looking online for help for about an hour a...

No minutes

My phone is active but no minutes when trying to call like the bill is paid I’ve tried the turn off phone and back on not working I need my phone . Please help ! 

JustJenn by Great Neighbour / Super Voisin
  • 387 Views
  • 3 replies
  • 0 Bravos

Additional Data plan

I paid extra $15 to add 1 extra gig as I ran out two weeks early. The funds were taken from my bank account 8 hours ago and still no change to my data.  

Swmrgrl-KPF by Great Neighbour / Super Voisin
  • 349 Views
  • 3 replies
  • 1 Bravos

Resolved! US roaming

I have paid for  US add on and have absolutely no calling or texting. Roaming is on, T-Mobile is provider, data is on. Nothing works. I can't even access my account. I  turned phone on and off again. searched for network. Still not working.  I found ...

DavidHawes by Great Neighbour / Super Voisin
  • 1620 Views
  • 17 replies
  • 1 Bravos

Resolved! Unexpected Refund

I recently ordered a phone and waited for word on its shipping progress and a couple days later received word that my order got refunded without notice as to why. I checked my balance and seen that I did not even get my money back. So what I am wonde...

NeonEcho by Great Neighbour / Super Voisin
  • 453 Views
  • 2 replies
  • 0 Bravos

No "plan renewing soon" text?

Anyone else not get these?  I'm now currently hoping autopay works right. Had a hectic month, thought it was coming soon, turns out it's tonight and I'm already suspended on 611 So what happened to the reminders?

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 617 Views
  • 9 replies
  • 0 Bravos

Resolved! public mobile coverage

does public mobile use Rogers towers? as they are the nearest to me 

Ckk_2194 by Good Citizen / Bon Citoyen
  • 653 Views
  • 2 replies
  • 0 Bravos

Resolved! PUK

What’s my PUK code

uppal_pavneet by Great Neighbour / Super Voisin
  • 869 Views
  • 3 replies
  • 0 Bravos
Need Help? Let's chat.