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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I how do you use the Rewards Expiring Bonus Data first?

First let me explain. I am on a 4G plan with 30 Gb of data that I got just after Christmas this year. I have been with Public Mobile for almost 4 years. I am on Auto pay. I am on the old rewards so I get $6.00 off my bill a month. I still had 6 Gb o...

No inbound call / text

Hi, I transferred my Roger's phone number to Public Mobile yesterday, however, I can only make outbound call. I cannot receive inbound call and text.

Payments fail

im trying to subscribe all m’y cards info are good and valid have enough in m’y account and always says payment fail try again later its been a week on trying I have a visa débit and says its accepted

Text Message

transfered from Bell 2 days ago, after contacting an agent at Public mobile, I still can NOT send or receive text messages. It's becoming frustrating and time consuming.

Resolved! How do community points work?

I saw that you can earn 1-20 community points for participating in the community. How does this actually work? I read online "Community standings are released the first week of the following month, and Give Back points are added within 48 hours." Wha...

Resolved! Referral credit missing

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How do I get a Customer Support Rep to help?

I need someone to help me change my payment information on 3 phones. I am about to have a coronary. I hate this site.

Resolved! My add-on data just bought and disappeared!

Hello,I bough a 3GB add-on data at the end of last month, and just used about 0.2 GB, but it suddenly disappeared and I can't use, no response even I issued a ticket. Anybody has idea?Thanks,Tian

Plans

I switched to the new PM Canada/US 50gig plan. Do I need to turn on roaming when I cross the border?

US roaming add on

I wish I could phone a support line so I could scream and yell. More than once I’ve purchased a US roaming add on only to find that it doesn’t work when I arrive in the US. I then spend hours trying everything to get it to work. For this trip I purch...

I can't receive neither send text messages

I transferred my phone from rogers like a week ago, I received the text message telling the transfer was complete and I cannot receive neither send text messages yet. help please

How do I follow up on payment investigation by Public Mobile. I have been waiting over 2months

A ongoing payment investigation made on the Public Mobile side, when I raised a double charge issue, My Visa card was being double charged twice a month, every month between August 2023 until Feb 2024) once I noticed the double charge I contacted pub...

Resolved! my activation failed

Please help

No response to tickets since Tuesday?

Is this normal? I opened a ticket on Tuesday, followed up on Wednesday and Thursday, and now it's Friday and I still do not even have a single response. It's like they are going into a black hole. As there is no phone support, this is maddening. What...

Phone pkg while travelling to the Caribbean

HI there, Im just wondering if theres a temporary pkg that can be purchased when travelling to Cuba?

Cannot Receive Calls - New activation

I just signed up for an account last night. I can make calls, but cannot receive calls or texts.

Phone calls

Hi, so I recently activated my SIM card once it arrived, I couldn't get my service going till I did some searching online on how to get it going, I found an APn for Manitoba, my data is working now but I have 1 issue, phones calls is not working, wha...

Voicemail

I changed from Motorola to an iPhone 12 and now my voicemail has 2boxes I press star 2to go to public mobile voicemail and it asks me for mail box number??? I don’t have one what’s going on @links to members

Resolved! Voicemail greeting

Hi,I would like my voicemail message when someone calls me to be my voice saying my name and please leave a message, I have gone through the options and recorded and activated this message and well as the busy message. It only works if I decline the ...

Please help

I have been trying last 3 days process a payment to subscribe as new customer I have also bought a new sim card and its not working . i have used Visa , master card different cards with right addresses and zip codes and its failing to validate card s...

Resolved! Lost phobe

So my husband lost his phone and can’t access his account because all the 2 factor things wanna go through that number or email what does he do how does he regain access to his account he hasn’t paid his bill since can’t get into the site can’t trans...

Text messages not working

Can’t send/receive texts

Transfer number

Tried to transfer eSIM from iPhone to another but did not work, what do I do?

Resolved! Payments History

Hi,I've tried to get all 2023 payments receipts but I didi not succeed, everytime I tried on website or the app I got to June receipt but not the rest it said error try againis anyway to get them all?Thank you

Deleting sim card

I had my SIM card lost or stolen and went and replaced and activated a second SIM card. Now I want help to delete the first SIM card but have no option for that

Not receiving/not able to send text messages from/to non-iPhones (from iPhone)

Hi there,We recently (Sunday) transferred our services over from Lucky Mobile to Telus (on an iPhone 15 plus). Everything seems to be working fine from a voice/calling standpoint, however we are unable to send or receive text messages on NON iPhones...

Resolved! How to remove Credit Card from auto renewal

I have unsubscribed Public Mobile so how can i remove my Credit Card so that it dont get charged

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

I how do you use the Rewards Expiring Bonus Data first?

No inbound call / text

Payments fail

Text Message

Resolved! How do community points work?

Resolved! Referral credit missing

How do I get a Customer Support Rep to help?

Resolved! My add-on data just bought and disappeared!

Plans

US roaming add on

I can't receive neither send text messages

How do I follow up on payment investigation by Public Mobile. I have been waiting over 2months

Resolved! my activation failed

No response to tickets since Tuesday?

Phone pkg while travelling to the Caribbean

Cannot Receive Calls - New activation

Phone calls

Voicemail

Resolved! Voicemail greeting

Please help

Resolved! Lost phobe

Text messages not working

Transfer number

Resolved! Payments History

Deleting sim card

Not receiving/not able to send text messages from/to non-iPhones (from iPhone)

Invalid SIM

My Number Transportation failed after 2 Day

Phone Number Incorrect

Resolved! How to remove Credit Card from auto renewal

Switching from eSIM to SIM

Esim not installed

Unable to send or receive photographs in text mess...

Pixel 10a - VoLTE supported phones

Change payment card