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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11144 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22096 Views
  • 181 replies
  • 24 Bravos

duplicate messages

I have an iPhone 6S. It has started sending duplicate messages randomly. On my end it says the message was not delivered but the other person will get two or three of them. It seems to be only Android users that see this. My question is whether this ...

atorrin by Good Citizen / Bon Citoyen
  • 383 Views
  • 6 replies
  • 0 Bravos

Resolved! PAYMENT

MY CARD EXPIRED… WISH TO UPDATE ACCOUNT WITH NEW CARD 

Savo by Great Neighbour / Super Voisin
  • 276 Views
  • 4 replies
  • 0 Bravos

Resolved! Student plan

So just to be clear after reading I can switch to the student plan (20 gig 4g 55.00 per month) and keep my old rewards program cause I didn't switch to the new rewards program 

cannonman55 by Good Citizen / Bon Citoyen
  • 510 Views
  • 6 replies
  • 0 Bravos

Resolved! Buy more data

How can i buy more internet data?

hsadet by Great Neighbour / Super Voisin
  • 214 Views
  • 2 replies
  • 0 Bravos

Resolved! HI guys.

Just wondering how do I change my 4 digit PIN? THANKS

Fitore by Great Neighbour / Super Voisin
  • 204 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone compatibility

I’m interested in getting an iPhone 12, is it compatible with public mobile?

Emmarose6650 by Great Neighbour / Super Voisin
  • 365 Views
  • 5 replies
  • 0 Bravos

Resolved! Pre-Authorized Payments $2 reward?

Signed my wife up to Public mobile last month and set her up with the $15 plan, she doesn't really use her phone.  But unlike myself, when I set-up her Pre-Authorized Payments, she doesn't get the $2 reward.  Is that done now?

Gripper123 by Great Neighbour / Super Voisin
  • 446 Views
  • 3 replies
  • 0 Bravos

Resolved! Is the 4G plan worth it?

Mybe its been asked...I have been with  public mobile a few years in Calgary.Will I note any speed increase by moving to the 4G plan?

oldslow by Good Citizen / Bon Citoyen
  • 494 Views
  • 5 replies
  • 2 Bravos

Need a refund for non working us roaming

Original account is Rutlandkid123, for some reason I was unable to login and I am not recieving any emails to reset my password. However besides that point I purchased us roaming while I was in Vegas and it did not work at all. I tried restarting my ...

Rutlandkid321 by Great Neighbour / Super Voisin
  • 896 Views
  • 22 replies
  • 1 Bravos

Issues with New Website

I am having difficulty adding data to my plan on the new website because every time I attempt to do so in the self-serve platform, the squirrel, chestnut, and hearts logos override the the areas I want to access (to see my plan usage, add on usage, e...

francesdamico by Great Neighbour / Super Voisin
  • 236 Views
  • 3 replies
  • 0 Bravos

Discount code

One of my friends gave me a discount code but when i enter it, it says that it is not valid. Pls help. 

Service

I changed my number 2 days ago and now my service is just not working. I’ve had family call the number and some other girl picked up. Help I just wanna use my phone. I’ve got important calls to make. 

melodymay99 by Great Neighbour / Super Voisin
  • 169 Views
  • 5 replies
  • 0 Bravos

us roamimg issue

add on not working. dose it takes some time to activate

gehman64 by Great Neighbour / Super Voisin
  • 410 Views
  • 13 replies
  • 0 Bravos

Resolved! Student plan

My daughter is 15’r and currently has the $50 plan per month for 10 fb at 3G. Is is possible to switch her to the student plan? We have contemplated possibly switching providers because she doesn’t get the best network coverage for the amount we pay ...

Keegansmilez by Great Neighbour / Super Voisin
  • 716 Views
  • 11 replies
  • 0 Bravos

Resolved! USA Roaming

WHY is their not a whole bunch more members not barraging PM about fixing the US roaming problem??? I as well as many are paying a monthly fee for a plan that includes roaming. I have heard every stall tactic with NO straight answers from PM on this ...

jyb by Good Citizen / Bon Citoyen
  • 423 Views
  • 8 replies
  • 0 Bravos

Resolved! 3G or 4G

Is 3G too slow or good enough for non video watchers?

toddmatheson by Good Citizen / Bon Citoyen
  • 484 Views
  • 6 replies
  • 0 Bravos

Resolved! Private message to public mobile

Advised yesterday by Oana to secure my account ( did so following steps given) then she’d be able to review my account if I sent a private message to PM, no idea how to do that. Looked up private messages but no help. Really want someone to check I h...

Carole8 by Good Citizen / Bon Citoyen
  • 373 Views
  • 5 replies
  • 0 Bravos

Resolved! voicemail, 3G

I see voicemail is included. How long will 3G be available and how slow is it, anyone? Thanks

toddmatheson by Good Citizen / Bon Citoyen
  • 213 Views
  • 3 replies
  • 0 Bravos

Resolved! Voicemail

How much extra is voice mail and how do I install it with public?

toddmatheson by Good Citizen / Bon Citoyen
  • 437 Views
  • 5 replies
  • 0 Bravos

Resolved! can't submit ticket

Hi community,can you someone help please?is it just me?trying to submit a support ticket for technical issues through the chatbot and all works fine until the chatbot provides a link to a page where i have to login with my community username and comm...

immada by Great Neighbour / Super Voisin
  • 573 Views
  • 6 replies
  • 0 Bravos

Resolved! holiday bonus data is gone after I buy an 1GB extra data

last billing cycle, I use my plan data, including 1.5 bonus holiday data(add-on) that I got during Christmas.so I bought an extra 1 GB data add-on.when I come back and check this billing cycle, I found out the 1.5 bonus holiday data is gone.it is not...

Jeff8 by Good Citizen / Bon Citoyen
  • 266 Views
  • 5 replies
  • 0 Bravos

Resolved! Paid for a US talk text and data add-on and it didn't work in Alaska

Hi, I was travelling to the US for a cruise and purchased the talk text and data add on on 7/24/2022.  While the add on worked in Seattle, there was no service in Icy Point Strait, Skagway, or Juneau - the capital city in Alaska.  In Juneau specifica...

BATMANTAS by Great Neighbour / Super Voisin
  • 201 Views
  • 2 replies
  • 0 Bravos

Where do I see $5 x 5 ($25) promo as the newly joined referral?

I just signed up with my friend's referral code for this $25 promo yesterday - but where do I actually see that I got 5$ off? I got charged the full price of my plan so far... and I got 2 rewards, but that's it Aug 19 2022Points-Back0.75 pts Aug 19 2...

baseline by Good Citizen / Bon Citoyen
  • 422 Views
  • 7 replies
  • 0 Bravos

Resolved! New plan purchased but not working

Hi,  I recently purchased a new plan (40$) instead of the one I had the previous one (15$), for the next cycle. We are now in the middle of this cycle, and I still have my 15$ plan. The 40$ payment has been processed and appears in my payment history...

leaberthelin by Great Neighbour / Super Voisin
  • 219 Views
  • 3 replies
  • 0 Bravos

Resolved! 4G plan with slow upload speed

A few days ago I switched my wife and I to one of the new 4G plans, and it looks the the throttle has now been removed. Is it expected results that the upload speed is still capped though? It's not even hitting the 3 Mbps speed, let alone 4G speed. I...

Screenshot_20220819-071315.png Screenshot_20220819-113430.png

Unknown charge

I paid for a US add on.  Made one call in the US and an unexplained charge of $5.95 showed up on my bill.  Anybody know why? 

Chino548 by Great Neighbour / Super Voisin
  • 182 Views
  • 5 replies
  • 0 Bravos
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