Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi All,I tried to transfer my number from Virgin to Public Mobile today, and received the following message from Public Mobile during the transfer:"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an inco...
It keeps sending a code to a number that can’t be in service yet to verify the identity
What are these and how do I earn them??? I'm new and very confused, I can't find any information on the site.
Just got my sim card through mail so now I'm trying to login to the Mobile App to activate my sim and transfer my number. When I press login it opens the "eversafe.id.telus.com" little pop up window. Entering my credential and entering the 6-digit co...
Hello family, I'm in Ontario. I joined PM more than 4 years. I don't even check the website once a year. But I have to go to state a few times each month. So I'm looking for the Canada-US deal like $40 for 50GB. I gogled and found out there's a promo...
I can't confirm my full access tp my account. the text message never gets sent to me. can't confirm through email. nothing works and I want to get in so I can change the plan to the black Friday deal.
I've activated my new public esim card. What happens with the sim card in my phone from that last provider I used? Do I need to cut off my contract with them or will they get notification from public?And why is nobody available to chat when it's regu...
I never received a SIM card and you still bill me $43.68 Aug. Sept. Oct. and Nov. of my TD account !Back in Juli and August I had a support case open. However they never fixed the 2FA issue.Please stop chargesThanks Markus Kaelin
Hi, I have just checked my banking account and I realized that you have charged me two times on the same day. （Nov.25）I am a new customer and just transferred to your company on Nov.25, Please check , thanks!
I wanted to change my subscription to the new black Friday deal and I didn't click renew so I was charged for a full month instead of just having it switch over once my current month ended. So now I've double paid for a month. Anyway to fix this?
Hi public mobile,My phone number is not transferred successfully from the pervious mobile company. Can you urgently re- submit the porting request?
Hello how do I get a refund? My credit card has been charged 4 times for a subscription from Black Friday. The website and app wouldn’t let me go past payment section but still the transactions went through onto my card. I have no access to the ...
I hope scamming me into an expensive plan for 1 month was worth it. I'm outta here and will never be back.
Everything else matches up but the phone number on the actual phone is someone else's so not mine and it was a number originally ported by another customer not having any luck submitting a ticket AGENT EMAIL BACK
Looking for annual pre paid plans for ultimate talk and text plus some data, can someone please give me some details?
Hi. I need some assistance. I placed a service request ie ticket on Sunday and have had no response. I am unable to submit another ticket - I get an error messageI am a customer of Virgin Mobile. I considered moving my business to Public but after ex...
How to use my existing PM Nano sim in my 6th gen iPad (2018) as an alternate instead of my (android) phone for basic functions i.e. phone calling, web surfing. Instructions and / or pros & cons please?
Hi, I have been trying to access my online account to reactivate my plan and number but when I login, it takes me to a blank page with a message that says access denied. It’s not yet been 90 days since my line was suspended. Please I need urgent hel...
I recently set up a Public Mobile account with an active plan, selected eSIM so I would like to set that up however when I download the app and enter my credentials, once I click login it brings me back to the login page where I have to enter my cred...
I signed up for a subscription on Friday and it's now Tuesday. 3 duplicate charges that were authorized have now posted on my visa for failed activation. I sign into PM app and I get this...Any selection (continue with eSIM, order a SIM, already ha...
New activation to public mobile when I saw the $34 for 40 GB deal, after activation the account shows only 20GB left. Anyone can help? @CS_Agent Thanks,Erin
I activate my account and receive an email of confirmation, but did not receive 6 digit code to confirm idienity
Hi everyone,I am having an issue on transferring my old number from Koodo Prepaid to Public Mobile since Yesterday.As instructed in the Chat service, I have activated a temporary number, and submitted a service ticket to the CS_Agent to complete Tran...
How to cancel subscription.
I received an Activation error during the eSim porting process. I tried to log back into the app, but it no longer allows me to move forward, It generates an error "Forbidden A1". I have tried on PC and on the phone several times now with no success....
Hi New subscriber here. I need to correct the MEID number on my phone to complete my transfer. Please could someone from customer support contact me. Thanks
After enrolling one of their subscription plans, will my credit card be charged even though I have yet to start and complete the activation process (since I'm waiting for the physical sim card)?
Hi, Yesterday I changed my plan to $34/month for 40gb 5G data but it's not activated yet and still it's the old plan.
Hi,I subscribed public mobile's plan on my computer on Nov 20. An error happened after I paid the bill. How can I require refund from public mobile?Thanks.Best,Jian
I was originally using a web browser when I was signing up for a subscription. I was able to successfully complete the payment, and the last page informed me to use the Public Mobile App for the Sim card. When I went into the app, it brought me back ...
