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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Ive lost my sim and I want to keep my old number

Lost my sim but need my old number. Idk my self serve info nor my 4 digit pin. I always top up using a voucher from the store. Please help. Its URGENT

Resolved! Data usage

When walking does my fitness app and another app that I listen to (audiobooks, meditations, etc) use data? Almost reached my data limit for the month.

Resolved! Suspended

My service has been suspended. I did not receive the text reminder. I have now submitted payment. Will I be able to be reinstated. Thank you.

Number porting

My number was supposed to have been ported within 30 mins. Its 10hrs later and still not ported. I use my phone for business so none of my clients can get hold of me.

Resolved! Switching number from Telus to Public

Hi,I did not respond to the text message from Telus within 90 minutes to switch my number over to Public, as I took my Telus sim card out right away. Is there a way I can get another text message from Telus to accept the switch? Thanks

Can’t make calls

Resolved! *611 how to top up my phone

*611 doesn’t work anymore. The call drops when I try to top up my phone

Resolved! Travel Data Plan

Hi All, I am considering a long trip to some country in Asia like China. How may I get phone call minutes/data from there?

Resolved! Cant make an outbound call

Hey, I've tried all the suggestions listed in the community to resolve this issue but I don't think it is related to my cell phone. I think its related to something with the Public Mobile service. Can u assist with this thx. Phil

VoLTE

I just got this notification: Public Mobile here! We've enabled VoLTE (Voice over Long-term Evolution) on our network. To enjoy uninterrupted voice services while roaming in the U.S., a VoLTE capable device and a VoLTE enabled network are required.Yo...

Reset Problem

I have tried resetting my password numerous times on my PC and Cell but I get through the validation process but after entering the New Password it gives me a message.There was an error resetting your password. Please try again laterThis message has ...

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Can't make or receive phone calls.

If a call does come through, it gets disconnected. Working in a steel garage where phone is needed consistently to order parts.It's not the phone as I didn't have this issue once in 3 years with fido and 3G network.

Public Mobile and recording phone calls.

Okay so, I'm going to try not to make this a long wording of my issue but I just bought the new Nothing phone 1. And the call record feature is not there. It is in India though where it is totally legal. With that being said Canada's laws clearly dic...

Payment due

Hi, Why doesn't PM send me a monthly notice of payment due anymore. thanks PJ

Resolved! Phone not working for calling

My phone worked this morning and now it will not accept or allow calling. I’ve done everything suggested and nothing. I need my phone for my job so need to resolve immediately.

still didn't get SIM !!!

HelloI contacted you because I didn't receive it after more than a month of purchasing the SIM, and you promised to send it again 2 weeks ago, but I still haven't received it.when can I get it? It's ridiculous that it hasn't come for over six weeks.I...

Purchased add-on, but not showing up

Maybe I'm looking in the wrong place but I can't find the add-on I purchased. It's working cause I'm in the US and able to get data and text. I just wanted to check how much was used from the 3 GB but it isn't showing up on my plan... Thanks.

Resolved! Will not accept credit card

My valid credit card works on other sites and did before on here. It will now not accept the card I want to use. Please help.

Resolved! Help

How do I talk to an agent?

Resolved! Transfer

I am trying to get my IME number but when I press #06# it says error.. why?

Resolved! Plan Refund

Hello, Yesterday I paid $25 for my plan and today I upgraded and paid $40 for the new plan. Could you issue the refund for the $25 plus taxes back to my account as the difference is less than a day. Needed extra data. @Eliza5

Resolved! Where to buy SIM card in store in Montreal? Telus at center Rockland said they dont have any

Resolved! Won't send pin to email.

My account deactivated agian due to my expired card. Just got new card but it won't send me email for a 6 digit pin been waiting for 1hr plus.Sms dosen't work either please help!

show call back

when i call out the phone always show call back

Resolved! Locked out of account

I let my plan lapse by accident. My bad. I'm trying to log back in to fix it but I can't because my email isn't receiving the verification codes for some reason. My email is correct. Please help me log back in.

Resolved! Canada-wide talk min vs Canada long distance min

I have the $13 PM plan that gives me 50 min of Canada-wide talk time and 50 outgoing text. I normally use less than half of the limits but due to a situation I need more talk this month. I notice a bonus of 1000 Canada LD min in my account. Are th...

Resolved! Sim swap

My sim card is broke , I have another old sim card here , am I able to swap them? If not how so I order a new one ? Thanks

Christmas Bonus

I know this may be a little too late, but I got a text from PM over Christmas offering 2GB of free data and 500 international minutes. I said yes but they were never applied to my account (I can't see either, and CERTAINLY wouldn't have used 500 inte...

Resolved! Sim PUK#

I locked my sim by accident now can’t use my phone

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