Get Support

Resolved! [Resolved] Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Subscription not activated - contact support

How do I actually speak to someone when trying to activate a new line and its failing?

How to edit notifications on forums

I've gone through the notifications under my account and I get notified if I get a bravo or solution or if someone tags me. BUT I'm not getting notification if someone replies to my comment. What am I missing?

How does the Canada US data work?

Hi there! I'm thinking to switch to Public Mobile. How does the $34 Canada US 50GB plan work? I'm currently paying a $12 Roam Like Home fee with Rogers every time I cross the border. Wondering if everything is now included under my plan now?Are data...

What is it with CIBC Visa cards right now?

My bank assures me there is no problem with the card, yet I just received a notification saying my card is no longer valid and my service was suspended. The expiry date is 2026 according to my account details here. My new Visa expires in 2027 but th...

SIM not received

SIM was ordered over a week.ago and I was told it would be delivered in two days but I an still waiting

Port out existing number to different provider

I am trying to port my number from Public Mobile to a different provider but have not gotten any response from PM. My new provider put in a request hours ago. Any ideas how to proceed? Very difficult not being able to speak to anyone from PM.

How long to active my subscription

I am looking to move to public mobile from another carrier, and want to go with the new Canada-US 5G plan. However, I won't be able to switch my phone over to Public Mobile for several weeks. I know the plan expires on March 4, so I want to act now. ...

Resolved! Payment tab

I need to update my credit card, but I can’t find the payment tab

For those who say PM doesn't reward Loyal Customers (This didn't age well)

Edited to add: Below was written before the removal of the Legacy rewards Program and the removal of the converion of 1 point for ever 30 days you have been with Public Mobile. I see many posts in here about how PM doesn't reward or value their long...

Resolved! Transfer from prepaid Koodo => can't get ahold of an agent

Hello there,I got the 50GB US/Canada promotion but I can't transfer my number because I'm with prepaid Koodo and I cannot chat with an agent to assist. Basically the live chat doesn't seem to ever get an available agent and there is no queue.What els...

Forbidden A1

Resolved! Question on Canada/US plans on promotion

Hi all, I'm currently on the 34$/50Gb Canada Unlimited plan. On that plan it states that passed the 50Gb, the speed is reduced but you still get unlimited data.My question is: does that also apply to the new Canada/US promotion plans? It just states ...

Email from PM

How do I opt in to email from public mobile? I’m not getting emailed about latest offers etc.

No service

My service period ends today and I have no service. I’ve updated payments and even prepaid, but still no service. VERY frustrating as I have calls for work I need to be able to do today URGENTLY.i require a response immediately.

Resolved! PM App

I just downloaded the app and it seems like every time I switch pages I have to login again. What’s up with that?

payments

I paid my bill and my services arent working. Why?

eSIM

Says eSIM error, contact agent.i have an iPhone 11.

Receiving calls and messages

I can't receive calls or messages on my phone since February 22. I can still send messages and make calls, but can't get any responses, very frustrating

E sim service

My QR code has no information on it I have a ticket number but can’t get any answers . My text not working or is my phone I just joined 2 days ago getting the run around

Promo plan

If I sign up for promo plan and my number cannot be ported till my current provider gives me access to my account number. Does activation of public mobile start only when I activate the account ?

public mobile is generous to new subscribers but not so much to loyal customers.

public mobile is giving some very generous plans to new subscribers but not so much to loyal customers who have been with the brand for many years. its not fair and makes me feel neglected and encourage me to look for better features with other car...

Plan Change

I just changed my plan last night (less than 24 hours ago) I made a mistake and I hit the change now instead of at renewal. As you can see from my payments I just made a payment of $ 25.00 on my old plan on February 25 , 2024,. Would it be possible ...

Locked out

I’ve been locked out of my second account for 3 days. Does anyone have any suggestions.

Resolved! Granfathered Plan to New US/Canada Plan

I am on a grandfathered 90 plan and I would like to change to the new $34/month US/Canada Plan on my next renewal which is on Mar 25th. With the current plan I enjoy some reward discounts every pay period. I was wondering about the following:- if I s...

Not receiving Text or Talk - but I can send text messages and call out

Cannot make call with US Addons

My US add on works for texting but cannot make calls

Battery drain after APN setting changes

Hi there,After I updated the APN settings per instructions from Public Mobile, my Samsung S9+ phone battery started draining very fast?Is there a reason for that, or is it pure coincident?Thank you!

Resolved! Not receive sim

I oder sim 12 feb, until now I not yet receive it

Roaming from Cuba?

I might be vacationing in Cuba for a week. Is there a way to do roaming or have coverage from there using my Public Mobile SIM card?Thanks.

Community reward missing completely

So JAN community rewards haven’t come and it’s now march . On top of that I noticed in my payment page there is no longer even mention of the community reward entry . Sure hope this is a glitch and will return and we all do still get the JAN rewards....

Community

Forum Posts