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Purchased add-on, but not showing up

ziojoe
Good Citizen / Bon Citoyen

Maybe I'm looking in the wrong place but I can't find the add-on I purchased.  It's working cause I'm in the US and able to get data and text.  I just wanted to check how much was used from the 3 GB but it isn't showing up on my plan...  Thanks.

2 REPLIES 2

HALIMACS
Mayor / Maire

@ziojoe 

 

did you tap on the plans and add on section?

 

It may be there if it is not on the landing page of the self-serve site

softech
Oracle
Oracle

@ziojoe   yes, the site has quiet some cache issue and you likely reading old cached info and hence the roaming add-on now show up

 

Login My Account again using Incognito mode (or Private mode on Safari) and you should see your usage there.

 

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