US add on data usage not updating

[Treen2]

I'm in USA purchased  add on for data usage in USA (I live in canada) 

it seems to be working but is not showing the amount of data that I have used on my add on plan 

[Chalupa_Batman]

Hey @Treen2 

Go into your settings and make sure your data roaming is turned on. Then go to network settings and turn off automatic and choose T-Mobile as the provider and then reboot. This should resolve it. There is only a 1GB or 3GB addon so...   try using the app as that's a bit more accurate sometimes.

[hTideGnow]

hi @Treen2 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437