My phone line was replaced

[darlev67]

Hi, I tried to add a 2nd phone number and choose a plan but you replaced my number instead. Now my phone line isn't working.

Thank you for getting back to me as soon as possible!

[BKNS27]

@darlev67 

You can only have 1 account/1 registered email so that is the reason why when you port the second line over to the original account. It will be replaced with the new number.

You will need a CS_Agent straighten this issue for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @darlev67 PM had a simple system, one email for one account/phone line

if you want a 2nd line, you need to use another email to activate a new account 

So, look like you got confused and lost your original number.  PM support agent will likely able to help, please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437