Will not accept credit card

[Emac1]

My valid credit card works on other sites and did before on here.  It will now not accept the card I want to use.  Please help.

[Johnriches]

Have new card

[Dunkman]

@Emac1 

What message is showing when you try?  

The website is finicky.  You can try with a different web browser, clear cache or incognito mode.

Or try on a different device. 

[softech · Accepted solution]

@Emac1  is your account current active or supsended?  Check if the phone service is working?

For credit card payment, wait an hour an try again using My Account using incognito mode.  If it fails once, don't try again on My Account, try pay via *611 if you have the 4 digits PIN

if nothing wait, you can either get a voucher from store and load via *611 

or better way is to open ticket with PM support and have them investigate

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there