Payment

[Rocketman999]

My credit card info was not up to date when payment was due. Without any warning my service was stopped?  Can they not send a reminder before stopping service. Not acceptable.

[slusagm]

you are talking to the public customers here, remove your phone number so you won't be getting junk calls

with payment, you need to talk to PM directly.    Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Kapinga]

You charge my credit card twice for my new number and my old number if you can delete my old number 2899300041

[hTideGnow]

HI @Rocketman999 

you need to make sure support agent got your suggestion and push it up to the management

Please  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Handy1]

@Rocketman999  Please note we are just customers like you trying to help , but yes I agree and that’s a great idea you should tell that to support and maybe it something they would consider implementing 

submit ticket with support using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Rocketman999]

A text to advise payment was refused before stopping service would make sense! To give me a couple of hours of free service would be terrible. lol. Come on be smart and fix this issue!!

[Handy1]

@Rocketman999  After updating crest card you need to make manual payment 

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

you can also buy payment voucher from shoppers drug mart /7-11 /shell gas and load the funds *611 to resume services right away aswell

[Rocketman999]

I do have autopay, but the CC was not up to date

[hTideGnow]

hi @Rocketman999 

sorry, they have stopped sending the text about 2 years ago 😞

and it is true Autopay sometimes fails

you will have to login My Account and click Pay and resume service to reactivate

if you don't see such a button, please use this link

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[hairbag1]

@Rocketman999 

you need to remember when payment is due, otherwise your account is Suspended until it is paid up. That's the advantage of Autopay (Subscribed)...no need to remember.