03-22-2023 10:01 AM
Hello
I contacted you because I didn't receive it after more than a month of purchasing the SIM, and you promised to send it again 2 weeks ago, but I still haven't received it.
when can I get it? It's ridiculous that it hasn't come for over six weeks.
I hope you could answer me quickly....
03-22-2023 10:48 AM
but it's not only 2 weeks.
I didn't receive it after more than a month of purchasing my first SIM, so I contacted you 2 weeks ago, and you sent it again, but I still haven't received it.
it's nonsense..
03-22-2023 10:43 AM
Some customers experience longer than 10 business days for SIM delivery. I would suggest wait a week or so and then contact agent for assistance.
03-22-2023 10:07 AM
@5501mom Yes, sim card send can take 5 days to 3 weeks, but not a month
But it is sent via Canada Post, it could be lost in the mail 😞
open ticket with PM support and have them to confirm or re-send or reimburse you the cost if you buy from a store in person
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there