Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm outside Canada at the moment and have a Public Mobile sim under my name, I was wondering if I can still receive messages on my phone internationally.P.S, Under my plan, it says I have unlimited international text on top of which I also have a 500...
Hi friends, I was wondering if there are any back-to-school or student discounts on a phone plan that only includes calling/data.
I have 3 PM accounts. I now am short $1 per account for referrals on all 3 of my accounts. ie. 3 referral numbers like xxx-xxx-5555 but only $2. I know....I have mentioned before, but now all 3 of my accounts are affected. Not looking for help. ...
I had a plan that allowed me 2.5 gigs of us data. The plan was set up years ago and I have not changed it. I didn’t see this reflected in my account anymore can someone help?
Hi, I bought a 20$, 10 day roaming data talk text package. When I did it I saw it on my profile account and now it is gone and is not useable. It still shows up on my credit card. Why did this happen? I would like a refund. Is this possible? Very dis...
I've added the data add-on and it shows on my account that it has been purchased but it's not letting me use the data. It says I've used 100% of my data.
I have tried to sign in too many times, I have reset my password but now it won’t let me sign in to my account because I had tried too many times. Anyone know how to get back in?
My wife forgot to delete auto pay and was charged for a month. She had left the country and not back til next year. Any way to get a refund?
Most answers say that incoming calls are charged against your minutes but the plan clearly states UNLIMITED INCOMING CALLS. Can someone please clarify this.
I got my son the $15 plan and I want to upgrade to the $25/moth plan. Can I still use the 12MONTHS2GB promo code when upgrading? Thanks
Hello , I changed my plan last month from 4 gigs to 10 gigs and the new website isn't showing the increase in data even though I paid for the increase. I am now almost out of data when I should actually have plenty left. Thanks.
Anyone else having problems with the new website? I was trying to see my data usage and put on a filter for data and last 90 days. It only shows the past seven days and nothing else. Also I am finding that I can't even look at the site on my phone....
This isn't a question per se, but feedback. Re snapshot above. While I appreciate PM informing its subscribers of the plan renewal and application of rewards, it needs to use discretion, not send such text messages at midnight. I guess, like me, all...
This message comes up when I attempt resetting my password. “There was an error resetting your password. Please try again later.”
I am currently on the $40 plan. I recently purchased the international minutes/texts add-on so I could call the U.S..When I try to call I get a message, " Sorry, your call cannot be complete because you have used all your minutes."I have tried reboot...
Got a text yesterday from public, they think I might like to pay $15 more for more data when I don't often use the full 2gb I currently have access to, and "30x faster" (huh). They might want to consider plans with smaller data amounts and more affo...
I cannot sign in. See pictures attached. Looks like the code to route after login messes up?Browser: Firefox 103
Hello, I have purchased 300 international minutes to call to my friend who lives in Kenya, Nairobi. But your service is not working. While I am trying to call, the automatic response is "Hi, your call cannot be completed, please check the number agai...
How do I sign into my account?!?i need to update my payment Info. Edit - thanks for all the responses with the obvious answers! Turns out my problem is my ancient iOS. The log in page was displayed WITHOUT the actual sign in button to click on. 勞
I have all 500 one-time Int'l LD bonus minutes, and I'm curious if it makes a difference if you make the call, or if you receive the call from an international number (US)? Just curious how it worked out for anyone who has used theirs! Thank you!
bought a phone from my local facebook marketplace everything looked fine it reads that it’s public mobile when I plug my sim in but it won’t connect to give me service, when I click into network it says phone it allowed but shows me my carrier and a...
Hi @CS_Agent I had data bonuses from previous year holiday giveaways but since public mobile upgraded their site it is gone. I haven't used much of it and the long distance ones are gone.
how do I find out my usage
Just to note real quick that I'm under the old rewards system. So I'm coming up to my 2nd anniversary since switching to public mobile (mid September), and I was wondering if the 2nd loyalty reward will be applied on my next payment (an additional $1...
why is my data usage record not corresponding to filter setting for periods (eg. 15 days, 30 days, etc.)? All I get is one page of data days for a one week period.
Intermittently I cannot receive pictures via textingI can send pictures, I can receive some pictures, while a few other pictures sit as a download, pretty blue circle rotating saying downloading, and haven't been able to download certain pictures for...
I have US Roaming - Unlimited Talk (10-day) add-on and i'm in the U.S. right now. I can see T-Mobile on my phone. Outbound calls to US numbers work but incoming calls don't. They just go to my voice mail. I don't know why. Is there anything I missed?...
Hello! I am trying to port a number from Public Mobile to Shaw, and the Shaw agent asked me to contact Public Mobile and let them know to accept the request manually. Would anyone be able to assist me with that?
Hi, I need to log into self serve, and I keep getting redirected to a Telus chat bot that tells me that I need to submit a ticket to get a username because my saved information clearly doesn’t work at self serve anymore. This is extremely annoying - ...
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