Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi Public Mobile Community Yesterday March 8, 2023 I haven't been able to make calls, texts etc. I tried to make calls or send texts but the phone doesn't even start dialing it instantly disconnects as if I called a busy line. Today march 9, 2023 I t...
Hello. I just received a text saying I have used 75% of my data. When I sign into my account it says I have only used 1.2GBP of my 4.5gb. Anyone out there who can help me get this fixed? Thanks
I purchased a Sim card and activated an account, I added funds, and transferred a number over, but I have no service at all. I tried buying a different sim card, but it was the same issue. "sim not provisioned" I am very frustrated, as I have now pai...
Can I ask someone about free add on data?from 2021 Christmas time usually everyone get free 2GB data also and 2022, If I don’t finish my 2GB in the end of 2022, the public mobile will delete the rest of data from my account?thanks
I logged in and it says my account is active so I don't understand why I can't make calls. I have already done the basic troubleshooting steps that usually fix and issue such as this.
When I first activated my sim I noticed the Amazon app on my phone had the name Ryan Moss automatically because it was attached to the number. I was able to use Amazon Prime Video under this account name which is a major security flaw. I keep getting...
I'm trying to update my payment but it keeps tell me oops unsuccessful. Tried several times! I read that some people have been having the same issue. Please help.
Purchased a 30$ US roaming package and paid for it but it did not activate. Downloaded receipt. 2 hours later I checked and it showed a 30$ balance in my account but no add-ons, so I tried again. This time it said it applied the credit(D/L'ed the 2nd...
I have two issues:1. When someone leaves a voicemail I don’t get notification. I tried resetting phone.2. When I’m on LTE network I cannot receive calls or make calls. This started happening in November 2022. I have to switch my phone to 3G for ...
Are loyalty and pre authorized rewards automatically added when you change your plan? Do they automatically go with you to the new plan? I'm just changing plan, not payments method, SIM or phone number.Thanks!
One my 3rd successful activated public mobile SIM and it won't work in my iphone 8 or any other phone that's already on public mobile network. Tried all the troubleshooting steps available and nothing works. Seems to be a back end issue, no clue.
I just noticed the $30 plan has more data than the $35 plan. But I have two different 2Gb promos, one 400 min International promo and two 500 min international promos. I don't know if I should switch. Maybe Public Is forcing me to switch which i why ...
I am trying to add US talk/text/data. I added funds, but when i click "complete payment" i get the very uninformative "oops" message. What is going on? Then i have an account suspended message even though I have verified, automatic payments set up wi...
I applied the Sim card at Feb 18. Over 13 business days have passed. It hasn't arrived yet. One post indicates I could track the order by order number and postal code. It does not find anything. Why it takes so long? Now I hope to cancel this and loo...
I have auto pay, no problem with cc. I made 2 top up payments. 15 hours of no cellular service with the audio messege that there is no account associated with my number. Then it works again. I want to know what happened and my ticket inquiry was no...
I realized this is an old post but I am having the same problem. I have a student from Italy and he brought his iPhone with him. We purchased a Public Mobile SIM card and received the Canadian phone number. He has a banking app that requires 2-step ...
Hello, I've purchased a roaming talk/text package for 15 days. It shows up in my add ons in my public mobile account. I am now in the United states and I cannot call or text. Roaming is on and I've tried restarting my phone. Please help.
