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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Self Serve Minutes

I have unlimited canada wide talk, but when trying to make a call it states I have used up all my self serve minutes?

Resolved! Can't connect to network after putting a new sim card in

I just put in a new sim card into my archaic iphone 4s which I have used before with public mobile but I can't get it to connect. It just says no service. Anyone have any ideas?

Locked Out of my account

I need to update payment method but cannot login

plan change

Resolved! plan change

if i switch the plan from $15 to $25 today,when the new plan start?right now or after next pay day?

No MMS texts

I've tried resetting my APN, removing my SIM card, and rebooting my phone multiple times without any luck getting an MMS to send. I've also looked at several of the past threads with similar and tried various configurations that were proposed as a so...

PM number change

Hey guys, I recently changed the number on my public mobile account, As I am moving province. It has been two days now and I am still unable to make or receive calls and texts. On my PM account the new number is there but my old one is still showing ...

can't login

Resolved! can't login

My email address isn't being recognized and I'm alittle upset need help asap had to create this alternate email too talk with you guys please help me.

Resolved! Emergency calls only- purchased international calls.

Hi!, I am currently travelling and I purchased the international calls add on, making sure that the country I was staying at was included, However now that I am here (Spain) I don´t have any service, it only says emergency calls only.

Resolved! Cell dead zone, force alternate provider

Short version: some places (eg bon echo park) have no belus signal at all, but there's a rogers tower at the park entrance. Does anyone know if it works to change provider to manual and select the rogers network, will it give me back 4g connection, o...

Resolved! Plan change

I changed my plan to $50 before travelling on Aug 31. I set up a calendar reminder to change it back to $15 on Sept. 30 but found out that yesterday I was charged another $50! And my last payment day was mid Aug which means I lost about $100! Today i...

Register New sim and Transfer number won't work

I have a number with Telus, just bought a pub mobile sim card, Have been through the registration process now 10 times, and cannot get it to work. Get to the page where its finalizing the transaction and it ends with the following error: Oops! Looks...

Resolved! Autopay

Why is my plan expired when I'm on auto-pay? This is confusing.

Resolved! Specific phone number

I have a specific phone number that I want to get however it’s not registered to my old provider so can’t be ported since I discontinued and it is not showing in the get a new number poolis there any way I can still get the same number.my WhatsApp st...

I have difficulty to activate my sim card, any one could help?

I just bought a sim card today, and when i tried to activate it, it shows the sim card number is not valid. Anybody could help me please?

Resolved! 2 add-on questions

1) what does 10 days mean? Is it 10 calendar days or 10 24 hour periods? 2) When I started buying add-ons I found the system incomprehensible and unusable until I found a good guide by SR Lauren written nearly 5 years ago and then was able to buy add...

double charged

hi. so my plan was suspended after not going through and it charged me again almost 14 dollars but i just paid today

Resolved! autopay promotion of 2 CAD off

hi, I have signed for autopay and it was meant to have 2 CAD dollar off the monthly payment of 50 CAD dollar off. However, my credit card was deducted the full amount without the 2 CAD off but I can see that there is a credit of 2 CAD in the account...

Resolved! incoming calls go to voicemail

Ported my number in approx 3 hours ago,out going calls work fine but all incoming calls go directly to voicemail(have power cycled phone twice)....any ideas on how to fix?

Resolved! Re: Introducing "Customer Support Agent"

GHi. I am interested in activating several phone numbers. We are willing to pay via Debit Card ...or Paypal...or in Cash by any Store wherever most convenient for your Company. We can pay in advance for a one Year subscription/contract. We don't want...

Resolved! Logic about data add-ons

I want to buy some gigabyte of data in case i ever exceed my plan's data. 1. What is used first, plan's data or addon's data?2. How long do addon data how much time before they expire? Thanks for reading

Resolved! Ads

Hello,There is an ad in my private messaging. Is this normal? It's from another member. Thank you

Resolved! Home Internet service?

Hello everyone, hope you're all doing well. (It's been a few years since I've used the website.) I have one question to ask. Does Public Mobile still have data internet service only? No home internet option?

Resolved! "No Caller ID" Harrass

Hello All, I have been getting a "no caller ID" call consistently at the same time on a daily basis. I made a move to solve this puzzle by trying to use TrapCall App but got an error message that trapcall doesn't work with Public Mobile. Is there a w...

Resolved! 2GB Promo - changing phone plans

Hello! I registered for a new plan/account with Public Mobile and received the current 2GB promo. If I change the monthly phone plan would the 2GB promo be lost? Would it matter the value of the phone plan I'm switching to? Thanks for the help!

Can’t log in to self serve

Hi, so I can’t seem to login to my self serve account, the resetting password won’t let me reset and when I try making a new account it says my number is either invalid or there is an account already being used with my number. I haven’t used self ser...

Resolved! 4G internet

Hi, Is there a reason my phone shows sometimes 4G connection. I was informed that public mobile only goes with 3G speeds.

My pictures won't download

When I receive a picture it won't download. How do I fix this

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Self Serve Minutes

Self Serve Minutes

Resolved! Can't connect to network after putting a new sim card in

Locked Out of my account

plan change

Resolved! plan change

No MMS texts

PM number change

can't login

Resolved! can't login

Resolved! Emergency calls only- purchased international calls.

Resolved! Cell dead zone, force alternate provider

Resolved! Plan change

Register New sim and Transfer number won't work

Resolved! Autopay

Resolved! Specific phone number

I have difficulty to activate my sim card, any one could help?

Resolved! 2 add-on questions

double charged

Resolved! autopay promotion of 2 CAD off

Resolved! incoming calls go to voicemail

Resolved! Re: Introducing "Customer Support Agent"

Resolved! Logic about data add-ons

Resolved! Ads

Resolved! Home Internet service?

Resolved! "No Caller ID" Harrass

Resolved! 2GB Promo - changing phone plans

Can’t log in to self serve

Resolved! 4G internet

My pictures won't download

Sim is toast?

Customer service agent help

HD/HD+ calling & sharing towers

Subscription change

509089-740