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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by • Public Mobile
  • 611 Views
  • 7 replies
  • 2 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 16336 Views
  • 121 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 27368 Views
  • 184 replies
  • 27 Bravos

Resolved! Autopay

Hi, can someone please help me setup autopay

sshakkuri by • Great Neighbour / Super Voisin
  • 541 Views
  • 3 replies
  • 0 Bravos

Resolved! Need help with interpreting phone details

I know this has been addressed in other threads but I can't be sure that I'm identifying the proper numbers as set out in the requirements.  I'm wanting to buy the phone in the attached picture but can't be certain the specs will work with public mob...

Resolved! Re: Community Terms of Service & New Community Guidelines

I added add one to my phone I want them NOW. Not next week. Not tomorrow not an hour from now I want them added NOW. Now what is my pin number I never created? If I dial I can't do all without this pin.  I want a number I can call or I am done pupic ...

mister by • Great Citizen / Super Citoyen
  • 1029 Views
  • 5 replies
  • 1 Bravos

new year plan promo code?

Hello, I recently activated by PM sim card and signed up for the new year promotion (5 GB + 1 month free) before hand with my email address. I have several questions: 1) I never received an email confirmation or promo code. All I got was confirmation...

wdw by • Great Neighbour / Super Voisin
  • 1294 Views
  • 17 replies
  • 1 Bravos

Resolved! Can not find $28 plan, but only $35 plan

Hello, I active my new SIM card because I am interesting on your $28 plan, but it becomes $35 plan. Please advise me how to do, I am in Quebec. Thank you very much.

flyerwang110 by • Great Neighbour / Super Voisin
  • 541 Views
  • 3 replies
  • 0 Bravos

Re: Available funds apply to next cycle?

Hi I am new to the community...my account has been frozen and I am hoping by posting this someone can help me. Sorry if this is the wrong place but I don't know how to use this yet. I reentered my card info but my payment was due yesterday    ..my ac...

jenni1950 by • Great Neighbour / Super Voisin
  • 445 Views
  • 2 replies
  • 0 Bravos

Re: Access Point help

Hello.I'm really in trouble in setting the Access Point in my Samsung A30s.My notebook is connected,  the same is shown on the phone, by there's no internet.  

Hi_there by • Good Citizen / Bon Citoyen
  • 863 Views
  • 8 replies
  • 0 Bravos

Resolved! New Customer

Hi, I’ve had my first bill come out it was $40.25. However, I have the $35 plan and auto pay with $2 off so it’s $33 plus tax which comes to $37.95 so how is this possible? Thanks 

keesh9 by • Good Citizen / Bon Citoyen
  • 957 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: Moderator needed

I bought two 20$ payment vouchers and only one worked. So I had to go buy another one to get my phone activated again. Please correct this. I can give you the pin number. I had to pay 46.00 then another 17.00 for my 40 plan this month. I need to get ...

Resolved! My plan expired?

I just logged into my account and checked it.My account says that my plan expired. I joined Public Mobile on Jan 01 or 02 and my autopay is supposed to occur on Feb 01.Why my plan expired? For now, I have $30 funds available and tried to make a payme...

hakyeonpark by • Great Neighbour / Super Voisin
  • 1237 Views
  • 7 replies
  • 0 Bravos

Resolved! "Free" $10 SIM using PC Optimum Points

I went to the Superstore in my area and bought the $10 Public Mobile SIM card from their mobile shop, using my saved up PC Optimum points. They took $10 off the cost, in points, so I just paid the tax. So, basically free. Yay!

Oracle365 by • Great Citizen / Super Citoyen
  • 2518 Views
  • 29 replies
  • 6 Bravos

Resolved! Available funds apply to next cycle?

Hello PM! New user here, excited to join the PM family. Sorry if this question has been asked ad nauseam but regarding "Available Funds" in our account, is the entire amount used in the next billing cycle, if less/equal than my plan cost? So for exam...

PCW by • Good Citizen / Bon Citoyen
  • 681 Views
  • 5 replies
  • 1 Bravos

Resolved! can I get the Lunar New Year Bonus ?

I got my SIM card and finished the card activation and transfer my number to PM Today. I noticed the Lunar New Year offer and did enter my email address to get a promo code before activating , but forgot to enter it during the activation. I also noti...

jiexu168 by • Good Citizen / Bon Citoyen
  • 1169 Views
  • 9 replies
  • 1 Bravos

Resolved! How to get copy of bill

How do I go about downloading a copy of my bill? Like a pdf of it? All I can find in self serve is payment history, but no actual document that I could use as official proof ownership or anything. Like a typical phone bill will have you account numbe...

goatowlpig by • Good Citizen / Bon Citoyen
  • 928 Views
  • 4 replies
  • 2 Bravos

Resolved! Port confirmation code

I am transferring my phone number from telus and I have just received a port confirmation code, what do I do with the code?

mberls by • Good Citizen / Bon Citoyen
  • 1136 Views
  • 9 replies
  • 0 Bravos

Resolved! Getting a ticket

After becoming a community member how do I get a ticket to transfer my phone number?

hmberls by • Great Neighbour / Super Voisin
  • 696 Views
  • 2 replies
  • 0 Bravos

Resolved! no connections

need your help!my phone doesnt work!wasnt direct payment. I paid by online in My Account, but still no connection!

Resolved! Need help lost password

Please help, I've forgot my password and only have email I've tried to recover with my email but i also forgot my gmail password what can i do thank you

trocdau by • Good Citizen / Bon Citoyen
  • 451 Views
  • 1 replies
  • 0 Bravos

Resolved! pre-owned phones

interested in motorola moto e...want to know how old these phones are

LATM by • Good Citizen / Bon Citoyen
  • 891 Views
  • 7 replies
  • 0 Bravos
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