Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Got an error while activating sim. Err 821. Cannot submit a ticket because I don’t have a PM phone number/account info/payment details required to be able to submit one.. because I haven’t activated an account. Tried on mobile, and get nowhere. Tried...
I'm traveling to the US from Canada soon. I see I have "Messages Usage: Unlimited International Text" on my plan. Should I leave roaming on? Does anyone know the best way to go about being able to text message Canadian recipients while in the US?
When roaming in the US, does roaming utilize both the AT&T and T-Mobile networks? I frequently travel to Alaska, where T-mobile does not operate, but AT&T provides LTE service. Does anybody have experience to suggest whether Public roaming will work ...
After I long press 1 or dial +1 followed by my phone number, my iPhone says "Error performing request, unknown error". I don't hear anything from my phone. Has anyone experienced a similar issue?
How do I update the ESN MEID with the correct number which was not required when I enter the information to transfer my account. I can make calls but cannot receive calls.
Hi,I referred my brother to PublicMobile and we activated yesterday. How long does for the referral bonus to appear in my billing cycle, and for him to get the 10$ credit? I have read a previous post saying it should be immediate, so not sure. I have...
I just noticed that effective January 2nd, 2023, my son's plan was changed. It is now a 15GB/$40 plan instead of the $15 plan he had since joining Public Mobile. What happened? Who authorized this? He doesn't have login info to change the plan an...
I paid my bill today on auto pay. I changed to a better plan and was charged $42.00 when I should have been charged only $2.00 on the GST???? How do I get my refund?
I'm on the old 32/month + rewards plan I'm looking at the 35/month because it is 4G vs 3G .Concerned about the line where it says 3x points - Is it forcing you to points on this plan?.This is the only plan that mentions pointsDaveismissing
I just switched over the PM. $40 for 15 GB on 4g network. Pretty good deal so I jumped on it. I didn't even think of us roaming. I don't go to the states often but I do have family there so I might. I've been reading up on a lot of posts about the 3g...
I received the following text-message today: "Public Mobile here. On March 2, 2023, we incorrectly applied additional rewards credits to your account. These additional credits have since been removed, but you can rest assured that your existing rewar...
Can I change 2 step verification from SMS to email? I travel and change SIM cards in various countries, so I can’t have the SMS code go to my Canadian #.
