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Resolved! Change plan

I have $25/talk text plan and want to switch to $41.25 4GB 4LTE plan, when I select change plan the only option I get is $15 plan. how do I change the plan to desired one?

Resolved! Doubdle the used data

This morning before doing anything I checked my data usage then I downloaded 2.25 gb and rechecked my data usage and it it's more than 5GB used what is that about? Also was not streaming and only minor like 50mb uploading. I have this before here and...

Resolved! Cannot sign up

I tried signing up. I filled out all my details but I did not get a confirmation email. When I try to reset my password I don't get an email. My credit card had been charged and I have not been able to use anything.

Resolved! Customer service

How do I speak to a live agent? What number can I call besides*611?

Resolved! Account number

I've lost access to my email associated with my account, how can I get my account number or change my email address? My number is 343-xxx-xxxx. Edit by Dunkman: removed personal information

Resolved! i forgot my log in email address

 I forgot my sign in  email address?

Resolved! Change email address

I have moved to gmail from telus.net. How do I register that change so I can access my account and pay my bill?

Resolved! Phone number release

Text message to release my phone is not coming through. Please send text message to release phone. 

Resolved! Can’t receive calls

Hello,Everytime I dial the number, I get “the customer not available, please try again later.” I have full network on the phone but still can’t receive calls. can you please help?

Resolved! Problem with my plan & Overcharge for my plan

-The plan that I was charge for today August 28, 2022 is not my plan at all.-I've change my plan on my account online to be change on renewal day today August 28, 2022 to $41.25 + 4GB + 4G speed 30 days plan, that was suppose to take effect today but...

Resolved! Age of applying for phone number

Just wondering what is age for kids to apply a phone number by themself. Thanks

Resolved! WiFi texts and calls

There is no cell service at my place in the Gulf Islands.  I do have internet.  How can I get calls and texts online?

Resolved! Can't login My account

I can't log in my account to check balance. Then I'd like to reset password by phone number, but I was told there was an error after I input new password. You can get more information from my pic. 

Resolved! Sim activation xxxx

I suspended my phone sim (phone number xxxxxxxxx) for about 60 days. I have returned to Canada now and want to activate my sim. However, I’m unable to log in to my account to activate the sim. Please activate my sim so that I can use the phone.Thanks...

Resolved! forgot the account EMAIL

how could I FIND IT BACK?

Resolved! Overcharged

Hi!I was attempting to add on another 10 days of U.S..talk and text roaming on Aug 25th, 2022 and it kept giving  me error messages at the payment screen saying it wasn't working. I repeated my attempts multiple  times because we were about to leave ...

Resolved! Sim card change

Need to change SIM card to new one lost old phone need same number and it will not let me update new SIM card information. 

Resolved! Entered the wrong meid number while porting

I got a message saying my esn/meid was incorrect and i will be contacted by public mobile team but they still haven’t contacted. What can i do now? My plan is activated and everything but sim not ported and I can’t go back and change now because i ha...

Resolved! Email

When I activated my account I made a mistake putting in my dad's email address but now I want to change it to my email address instead. How do you do this I don't see any options in my account?

Resolved! Private messages

How do I know if my private messages are working?

Resolved! Pre-paid service

Do you know if public mobile offers pre- paid Service? And if yes. What is the most affortable pre paid plan that includes data?

Resolved! Lost SIM Card

Hello, I recently just lost my SIM card and was just wondering if I get a new one, will I still be able to get back my old number? And is it free? 

Resolved! 𝕎𝕚𝕝𝕝 ℙ𝕦𝕓𝕝𝕚𝕔 𝕠𝕗𝕗𝕖𝕣 𝕥𝕙𝕚𝕤?