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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! changing credit card info

My credit card expires soon, and I went to go change it, but there are no obvious options. 1) Tried to look everywhere in my profile2) Removed auto pay then tried to re-add it. All that happens, is my old CC was just auto re-added. Can Public Mobile...

Resolved! Cannot access account

My old email address is defunct and I cannot access it, since I have changed to the new one. Unfortunately, this old email address is associated with my Public Mobile account. Therefore, I cannot update info and change payment options to my account.

Resolved! Sim card

The SIM card received does not fit my phone.

Resolved! Calling Internationally - specifically the UK

Hi there, Can you buy an add on to a plan to be able to call the UK? Thank you!Lynn

I need to activate my account. I forgot my secret answer

Hi, please help me activate my account. I have forgotten my password and the secret answer to the question.please help

No service on my cell phone 5s

because, the phone says - Cellular Update Failed, Your iPhone cannot make and receive calls or access cellular data until it has been updated. Apple tried to fix the problem but it was unsuccessful. Apple cannot fix the problem, it is the Carrier ,P...

NOT COMPLEATED ACTIVATION

Hello Team, I have just activated the new line with your company, Public Mobile. However, my phone can't be reached out to your service which means the phone is not working even though I followed your direction. There is the sign " NO service" on my ...

Resolved! I need to get a new acct PIN number

Resolved! PM respond tme.

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Resolved! I used a friends referral number not not seeing the discount

Hey, I used a friend's referral number but neither her or I can see the discount.

Resolved! Locked out

I’ve been locked out of my account. I can’t log into my account, security question is not working. Bought a payment voucher and it is not working. 4 digit payment is not working.

Resolved! Rewards for refering friend

When would I get referal reward? I have refered two friends but I did not get any referal reward

Resolved! 2GB Data Promotion Help

I've ordered a SIM and plan on switching to Public Mobile and I've noticed a promotion that offers 2GB of data for free for 6 months using the promo code 6MONTH2GB. If I want even more data and I upgrade my plan later down the line, will I still get ...

Resolved! How did you find your puk pin unlock number i locked my sim by entering the sim passcode too many ti

Resolved! porting

need my 2 phone numbers ported to virgin plus and i did reply yes to the text

charge on credit card

I turned off auto pay on both my accounts and wanted my plans to just run out because I have switched to Virgin mobile and today I get another charge on my cc from public mobile and don't know what it was for!!! please help

Resolved! I lost my access to account due to 3 months inactive, can i still get my number back

as subject stated,I lost my access to account due to 3 months inactive, can i still get my number back. Please assist asap.

Resolved! use the number abroad

Hi there, I have activated the sim card. Because I'm abroad now, I want to know how to use the number abroad. I don't get the exact number of my sim card because I activated the sim card online. Please help me to use the number. Thanks,

Resolved! Switch away from auto pay

Does anyone know how I would go about switching from auto pay, to topping up at a kiosk/gas station card? Or changing credit card information to use Visa gift cards? My bank is shutting me off apparently

call failed

after successful port it says call failed

Resolved! Sending a Text Message by a schedule

Hey there, I know this isn't specifically a question related to Public Mobile Service, and more hardware related, but does anyone know how to send a text message by a schedule. What I mean by that is I would like to send a text message be sent at a s...

Resolved! Need - SIM network PIN blocked. Enter SIM network PUK

I changed my phone and its asking for the following. SIM network PIN blocked. Enter SIM network PUK

Donating Add On

I have an add on that I no longer need. Just wondering if I can I transfer it to someone else?

Resolved! Number Port

Friend ported a number from Telus. His account in PM side looks normal with the correct phone number attached. However, the SIM card does not show any number attached to it when in any phone. No longer have the old Telus SIM card. Any ideas?

24 hour clock

it is bad enough that it is not local time but really...no 24hour clock? and at minimum AM PM. Hard to tell what time the msgs come in and it almost looks like calls come in local time but txts are eastern. This should be a simple fix and it looks ...

Resolved! Link two phones

I set up an account for another person and I pay the bill...How can I link them so I can see data usage etc ?

Resolved! Nokia TA-1053

Hi,I am about to refer a friend to PM. I am just checking to see if Nokia TA-1053 is compatible with Public Mobile. Thanks for your help.

Resolved! Promotion pf 3rd month free after 2 payments

Hello,I have become Public Mobile new customer because there was a promotion of getting 3rd month payment free after two payments. This promotion was at London Drugs during Christmas/ New Year period. My new payment is due on March 3, 2022 and after ...

Transfer of old number

Followed the directions got a notification from virgin if I want to cancel and confirmed thatPublic mobile sent me a notice of transfer problem (wrong account #) will call my number or backup number With no callback I thought I would try the new ...

Resolved! No balance due but account suspended

I have an amount owing of $0.00, and a $10 credit, but my services are suspended and won't reactivate. Anyone dealt with this?