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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 28398 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 40340 Views
  • 185 replies
  • 29 Bravos

Resolved! Account

Hello, my gf forgets her information for logging in online. I initially set it up for her and can't remember the information either. She's currently locked. Looking for some help please. 

craigf85 by • Great Neighbour / Super Voisin
  • 836 Views
  • 6 replies
  • 0 Bravos

Resolved! not listed in 411

I think when I joined Public they just transferred my settings which was to be unlisted. last agent said I need to upgrade my Public plan before I can change this. I feel this is incorrect.Any help in this is greatly appreciated,Ron

Ronbsc by • Great Neighbour / Super Voisin
  • 1491 Views
  • 8 replies
  • 0 Bravos

Resolved! Lost device

How do I transfer my number to Public Mobile if I don’t have my old device to answer text sent?

roypierog by • Great Neighbour / Super Voisin
  • 1154 Views
  • 13 replies
  • 0 Bravos

add ons

i pay for 1 gb add ons i was thinking it will add my data but seems nothing add still dont have data.what to do

nataliatas by • Great Neighbour / Super Voisin
  • 525 Views
  • 4 replies
  • 0 Bravos

Incoming calls go directly to voice mail

Both my wife and I (on the same day) have most, but not all, of our incoming calls go directly to VM, without our phone ringing.  We both have Androids.  We have checked all the settings, ie. do not disturb, blocked numbers, etc.  We also had a Telus...

petevg by • Good Citizen / Bon Citoyen
  • 1483 Views
  • 15 replies
  • 0 Bravos

Resolved! Purchasing a plan for trip into the USA

The border may open on Nov 8th and we plan to visit our son and his wife for the first time in 18 months+ for two weeks, Nov 15 to Dec 1st. Is there a PM plan which will permit calls from my cell to my wife's cell(She is working on an add on from Vir...

lefty4666 by • Good Citizen / Bon Citoyen
  • 1407 Views
  • 16 replies
  • 0 Bravos

Resolved! Ported out to Telus, plan still get renewed

Hello,I ported out of PM to Telus before the renewal date but still saw the renewal charge got charged to my CC. I cannot open a ticket with Simon because my account is closed. What is best way to contact Moderator now?Thank you!

vn33 by • Great Citizen / Super Citoyen
  • 906 Views
  • 3 replies
  • 0 Bravos

Resolved! Ported number today from freedom , no incomings

I  ported the number from freedom prepaid today, porting was completed without freedom confirmation text or email.I can make calls from my ported number but cannot receive calls as all the calls are going to freedom as I confirmed it by checking voic...

sasharma by • Great Neighbour / Super Voisin
  • 930 Views
  • 3 replies
  • 0 Bravos

Resolved! sim cars

Going to florida for six months.Can i insert a us sim into phone while there and use for six monthsand on return insert my public sim card and will my account stillbe good. I plan on keeping account active while away.Thanks

barracuda68 by • Good Citizen / Bon Citoyen
  • 1605 Views
  • 20 replies
  • 0 Bravos

Resolved! Different SIM card

Hi. My wife, while out of the country, put a SIM card from her native country into her cell phone for use there. On her return, she now can't find her public mobile SIM card. Mind you, we had an old, yet never used PM SIM card lying around the house....

pirateinuk by • Good Citizen / Bon Citoyen
  • 913 Views
  • 6 replies
  • 0 Bravos

Call ID says US but I'm not in the US?

Whenever I call someone it says I'm in the US but I'm very much not. Is this is a normal thing? Are people going to get charged when answering my calls or am I gonna get charged? Is there a way to change this?

CrabApple by • Great Neighbour / Super Voisin
  • 1336 Views
  • 9 replies
  • 0 Bravos

Resolved! Problem with call in and out

Today my phone can’t call out some of phone numbers ( I can call my home number but when I can my son’s cell phone number, always turn to voice messages), also I can not receive call in anybody know who I could contact with? Thanks  

Lehaha by • Model Citizen / Citoyen Modèle
  • 1272 Views
  • 17 replies
  • 0 Bravos

New activation, ported phone number, no service...

Hi, I just signed-up with public mobile, no less than 20 mins. ago and have successfully ported my number with my old carrier. However and upon completion, my phone(iPhone 12 Pro) is no longer working, when I enter the cellular section, it asks me fo...

abertin by • Good Citizen / Bon Citoyen
  • 1451 Views
  • 21 replies
  • 0 Bravos

Resolved! Customer service

Another thing I find really odd about this company is when we go to sign up for instance at London drugs or wherever they have access to a live person ( no problem ) as soon as we sign up ( big problem ) All of a sudden customer service for us is not...

Deano53 by • Great Citizen / Super Citoyen
  • 3834 Views
  • 64 replies
  • 0 Bravos

Ironic

What I find very ironic about living in 2021 is that when money needs to be debited from our account it can come out immediately. When we are supposed to get refunded for an over charge it takes 5-7 business days not including weekends or holidays. A...

Deano53 by • Great Citizen / Super Citoyen
  • 754 Views
  • 8 replies
  • 0 Bravos

Resolved! Double charge

HiWhen I was activating my service, it didn't go through the first time. It went through the second time but I checked my bank account and found I was charged twice. What do I do about this?

Frunobulax by • Great Neighbour / Super Voisin
  • 1321 Views
  • 11 replies
  • 0 Bravos

H+ connection but no data.

Only sends/recieves data on LTE connection. But once it falls back on H+, no data is exchanged. I live in an area where LTE isn't always available. Any solves? Phone:Samsung S20 5G, USA version. Seems like the area I live in has high fluctuating sign...

drewng98 by • Great Neighbour / Super Voisin
  • 9344 Views
  • 4 replies
  • 0 Bravos

Resolved! Picture texts - iPhone settings to avoid using my data plan?

What should my various iPhone settings ("Cellular", "Messages"...) be in order to send/receive picture texts without using my data plan allowance? I have a limited data plan for emergency use only.  I realize that a data plan is required to send/rece...

YVRK by • Great Neighbour / Super Voisin
  • 1378 Views
  • 7 replies
  • 1 Bravos

Resolved! Account issue

Dears I cant remember any detail of my account pleasemy phone number ***my e-mail address    ***I need my account number at lest or reset my password thanks alot  Edited by moderator

Darya404 by • Great Neighbour / Super Voisin
  • 1239 Views
  • 11 replies
  • 0 Bravos
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