Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We were billed for December however back in early November we arranged to leave Public Mobile on December 1st. We were unaware that the way to cancel service is to remove autopay. We ported our number to the new carrier thinking that was the way. Now...
Also, I cannot log in to my account. Have tried changing password, but still does not allow me to log in. Have tried on successive days to no avail. If I try to access selfserve.public mobile, I get a message that page is not loaded.
Hi there I have recently switched plans. I don’t want to keep my remaining phone number but I did not reactivate my account for this month. Therefore they can’t bring the number over. I was wondering if I can activate so they can import my number
I received an email offer to buy a pre-owned phone before Nov 26, 2022 and will get $5 credit for 6 months, total $30 bill credit. But I did not see any $5 credit from my November land December. I did use my email from my public mobile account to pur...
Which is the first day of the 10 day US bundle? Is it the day I purchase it, or the first day I arrive to US? Can I buy it in US? If I only buy data, can I receive calls or messages? Or do I need to buy minutes and texts to receive them? Thank you ve...
What is the storage of the PM sim cards?
Hi Public Mobile and community, Currently living in Surrey, BC. Unfortunately the city is not located in the drop-down menu or suggestions. Previously, I needed to send a ticket to update my address manually via an agent when I moved (Surrey within S...
When running out of data on my plan it is impossible to log into self serve because I am being redirected off publicmobile.ca to telusidentity. It seems that domain is not accessible in that state. When consulting SIMon I was directed to the communit...
Hi i need proper phone bill for Nov - Dec 2022, paid on Nov 27 by Mastercard auto-payment
I am preparing to change from pm to freedom mobile. I saw someone says that I need to contact an agent to remove it, but I cant find the phone number.
It shows used 12.5G in two day. Unbelieveble.
Trying to setup voicemail with YouMail on my new iPhone (it was working fine on my previous Android) but it doesn't seem to be working. I'm supposed to: "1) Call Public Mobile and ask them to remove voicemail from your account.2) Make sure they have ...
I currently have the 4g LTE plan. But, when I turn on my data; it only shows 3g. How shall I proceed
I have now contacted an agent thank you everyone My son lost his phone so I purchased another Sim to put in a new phone but after I log into the public mobile, they want me to confirm it’s myself by sending a code to either a SMS to his lost phone...
Okay.I have US roaming bundle about to expire on two phones 1/2 way through vacation and tried to renew the same day as it expires. It didn't work!I see in the forum that this experience is not unusual and is horrendous. My solution will be to put da...
My phone was suspended due to unpaid payment and I just paid it this morning and it’s says active on here but no service and I’m on the road doing deliver Job please fix this now thanks
I referred somebody, and I've gotten the $1 credit (/month), however, they haven't gotten their one-time $10 credit.I thought they got it immediately after activation but is it 30 days from now? They signed up/activated a week ago. I told them they c...
I was in Japan for 2 weeks and used a temporary Japanese SIM during my visit. Since returning to BC/Canada and re-inserting my Public Mobile SIM, I have no data! Can anyone help? Thanks.
Hi, My plan just got renewed and I have a 4GB monthly data but on the first day it is showing almost 2 GB used though I rarely used a few mbs. Please assist. Thank you.
How can I summit a ticket i switched the family to with the 20offmonthly coupon and it worked on everyone but me. PM suspended my phone on and off all day and then made me pay the another 23$ to have it reactivated
If you are going to port out from public mobile. Listen up. This is the first thing you need to do. You need to login to account first without porting and remove pre authorization. Then remove your financial information. AFTER THAT, you can port know...
Hi, I had $15 plan just for emergency with 100 minutes talk and a bit of internet. So about couple of months ago I've change to $25 plan with no limit of minutes all over Canada and a bit more of internet. So they charge me $25 now per month, but nev...
Hi,Recently, I have ported my number from Public Mobile to another service provider. After that, I am not able to log in into my account at Public Mobile even after attempting forget password or other usual methods. Password reset asks for email ID o...
Help! I moved my wife and my own number to a telus plan and now i cant get in to deactivate my public mobile accounts. The password reset doesnt work because my email doesnt exist and it wont send a reset code to my number on telus. Will I be billed ...
Right now I am feeling like I have been scam, no one to help me with my concern. Bought a Sim card with the intention of getting the black Friday plan, had to wait a week to receive the Sim, now I am at a loss with no customer support, no way to turn...
Hello, I am trying to port out my PM phone. I have received my text message and confirmed YES. My phone is now dead but the number has not been ported out yet. My new carrier can’t do anything and advised me to reach out to you to fix the issue. Plea...
I am in Michigan. Bought the 20$ add on roaming US text and call and it does not work.same happen last few times I went to Michigan and I cannot understand why. i have used the add on for the past few years without a problem until recently.
