Swap sim card number

[While279]

Hello,

I input my new sim card number into the change sim card number section and press save changes but it doesn't save and just deletes all the numbers I put in back to all zeros. 

[Luddite]

@softech  For an online only service PM's systems are pretty quirky. Can't even access my saved images using this phone. 😩

 

[softech]

@Luddite using desktop mode should work.  Afterall, it is just an issue with the mobile site

[Luddite]

@softech  Does Request Desktop Website solve this issue, or must a computer be used?

[pmbc]

@While279  If still having trouble on a desktop try the browser in incognito/in private browsing mode.  It's been reported on this forum the site having some trouble with browsers at time that requires incognito or clear cache etc to resolve.  Good luck!

[softech · Accepted solution]

@While279 you were making the change sim request on mobile phone?

Please go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)