Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The email I used to sign up with public mobile, I'm locked out of and I want to change it, but I can't get into my account because I need my old email to verify that it's me trying to sign in
Hi there. Am in the US and the first 250 MB of data worked great. It has Tun out though. I see that the plan I purchased has a one time 2GB top up but I can’t figure out how or when it kicks in. Help please!
Tried both brave and Firefox, deleted data with Firefox and still no dice. For whatever reason my rewards page works to log in but to go to account it just shows "oops" page... I swear, the issues there has been since the "new improved my account pag...
Hello everyone, I signed up for the 15GB 4G data plan for $40 and received an automated message that this new plan would start in December (signed up back in October).It's now December and I still appear to have my old plan in place. Any help would b...
I just ordered a phone and plan today. Have decided on a different phone. How do I go about cancelling the phone order and just sign up for the plan? Delivery is pending in the next couple of days. Thank you!Michele
I'm going to Europe soon and I was wondering if theirs any ad ons for texting well I'm there
My family is heading to Mexico for 10 days. Does Public Mobile have any add on's for data and cellular?
I have been a client for more than 2 years, I would like my data to be increased to 15gb instead of 2
My friend just used my referral code to activate her account 40 minutes ago. However, I still have not received the Cha-ching message from PM by now. I wonder how long does it usually take for the text message to arrive? Shouldn't it be right away up...
Hi, I ordered a SIM online but was able to purchase one from a nearby store. Is it possible to cancel my order and refund the amount I paid online ?
Is anybody knows if PM can be used with Huawei cell phone? I know you can’t join Freedom Mobile if you have Huawei Cell phone
As described in the subject, I wonder is there a limit on how many friends we can refer? Or, is there a limit on how many reward points we can earn each month?
how to I get the text message from Public Mobile to activate the rewards offer using YES2 code in the reply?
During Black Friday this promotion was going on : $20 off for 15 months on the 55 $ plan. I did put the code, and it did confirm the 20$ off for the next 15 months, but I just got billed my first bill and it still charged me as if I had the 55$ plan....
I successfully referred a friend yesterday. According to the current PM policy, each user can refer a friend to get $5 for 5 months before Dec 12. However, I am not seeing this credit in my account. Does anyone know what is going on here?
I received an email from PM two days ago saying that all current and new PM users will be getting data, text, and calling rewards during December. However, so far I have not received the text message from PM regarding that. I wonder did any of you ex...
Can someone please assist me with the following. I will be driving through the USA crossing at Montreal, PQ and crossing back to Canada at Houlton, ME tomorrow and returning the same way this Sunday. My current plan consists of the following.15 GB Da...
Trying to correspond with CS is frustrating with the PM system. I can't see the characters I'm typing until I finish a word and hit space. And I'm a lousy phone typist at the best of times. Typing in the forum I can see each character as I type.Is th...
My account is locked out because i accidentally hit the back button when I was doing two way authentication. I tried it on another phone and got locked out completely. How can customer service reach me so i can change my credit card info to reacti...
123Note: The code is still being accepted on the website. Current plan changes to this promotion will possibly still be honored by PM but don't quote me on this. Better to confirm with a Customer Support Agent on the fact that the code is still being...
I have attempted 3 times and finally login. Then go to rewards, could not login - always failure
We've been on the old rewards system since we got onto Public Mobile several years ago. We had a pretty good plan with unlimited Canada/US calling, which is no longer available. We finally decided to switch plans because 3G is basically unavailable...
When I try to login in, it keeps giving meEmail or password is incorrect. Please try again, or reset password.I did a reset password and tried to log in, gives me the same.
Pm plans are by far the unbeatable best to be found anywhere — at coast to coast across Canada. When I tell people about PM plan pricing and features I get the feeling that they think what I’m telling them is too good to be true.. Can anyone on thi...
When I try to sign in, it says : System error. Please try again. I tried reseting my password. I does confirm my new password, but when I try to sign in to my account it says the same error. Please help.
In August 2020 I signed up for a $40. a month plan and was happy to paying $40. UNBEKNOWNST to me, the plan changed in October, 2022 to a $15 plan. How can I find out what happened? Is it worth my looking into what caused the change or should I just...
I have lost my phone. Can it be found with my Public Mobile phone number?
Hello, My apartment buzzer usually calls my phone but for some reason it now just goes straight to voicemail. My phone is on and off silent mode yet when I try it doesn't even call. My building manager has confirmed that the buzzer is working so it m...
Hello, Does anyone know how to carry out a network reset on a Light Phone? Thanks
I lost my monthly discount for refer-a-friend. I am still on the old reward system and my friend's number is still active.
