Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Who can help me with this?
Hi,I am trying to help my father, he has no service at the moment.His account is locked up due to payment not being processed since his credit card number has changed.He does not remember his email address for the account so he is not able to log bac...
Hello, I dont have network all day long. can't send SMS or call no one.is there a problem at Public Mobile or is it just me ?
I've been waiting for my phone to work for 2 days they been asking me same details over and over again, finally they told me the number I chose on their website is alotted to some one else, it was yesterday since than no replies, nice job
Hi, Do you have any ETA for my SIM order #238985 ? Thank you,Hawk99
Just need to port in my old Telus number if possible.
I set up my account with Public Mobile and tried porting my number from Virgin. I now have an account with Public but my Virgin account is still active, and my number is still with Virgin. Unable to use Public as I have no phone number. ???
I've purchased a sim card. Set it all up and paid for the 15$ plan thing but it won't work. Said its not registered under any network. They actually gave me a number even and when I tried calling it to see if it would work. Someone else answered it....
Trying to port my number from Bell, the site will not accept any of the additional phone numbers which will not allow me to progress.
I have question about if I want to travel for many months or year how could I do with my service? There’s an option to help the people who have a long term? If yes what’s it the option? If not what’s the best thing I could do? Thank you
An employee lost a work phone and public mobile does not recognize the emails or passwords we use in order to access account to cancel the auto pay option. Can you cancel this for us?? We absolutely cannot access the account.The number is xxx-xxx-xxx...
How do I change my public mobile account email? NOT my community email...
i want to retrieve my contacts from my sim card.my old phone is damaged so i transfered my sim card to another phone but my contacts are not coming up on my new phone
Hi I am on a $15 plan which has 250MB data with a 2GB data bonus due to a one-time promotion. I checked my profile, however i can't find out exactly how much data I have consumed from the 250MB pool. The data usage page only shows the data i used fro...
I am on $30 per 30 Days plan and still have 3GB unused from 5GB data bonus.Do I lose them, if I switch to "$15 for 100 Minutes Canada-Wide Talk + 250MB AutoPay Bonus"plan ?
How in the world do I activate promotions?I clicked on it and it took me to my profile. There is no place to click to activate. Congratulations!You're eligible for a special offer.For a limited time, get a free 1GB data bonus for 8 months + 500 China...
Don't laugh -- my phone went through the washing machine (left in a pants pocket) cycle. Took it apart and dried everything. Waited a day and tried to start it -- it did! Fired up right away, but two problems immediately appeared: 1) it did not reco...
I have the $25 per 30 day plan -- how can i get internet service on my phone? Thanks!Plan includes:500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text
HiI forgot my username and email address used to login.how can I find out what it is?
Hi,So a few months ago, I switched my dad's account to Public mobile and I just realized the 5$ promotion seems to be taken away from the billing every month.Anyone else has this issue?How do I resolve it?Thank you
Received order 02 Feb 21. Impressive shipping time. Main item was as described and in good condition.Problem with the charging cord. NOT a usb type C used on android. End was too large.Can you help get replacement.Ray BookWindsor, On
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