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Change e-mail

John491
Great Neighbour / Super Voisin

My account has become in active and I want to set it up again but it send a verification code to my email and I can not access my email. How do I change my email?

4 REPLIES 4

dust2dust
Mayor / Maire

What recording do you get when you dial 611? When last did you pay?

Handy1
Mayor / Maire

@John491  you need support help to change email 

Getting support / submit ticket

 

  • Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

 

Or while your already here and logged in the community

 

  • you can send a private message   To CS_Agents by clicking here.

 

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@John491 wrote:

My account has become in active and I want to set it up again but it send a verification code to my email and I can not access my email. How do I change my email?


Please use the the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html to open a ticket.  Once you've open the chatbot, type in "change self serve e-mail address".

Need Help? Let's chat.