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cancel or recover unregistered public mobile account

Great Neighbour / Super Voisin

hi, i have a public mobile account that i did not register online. i need to cancel as they keep billing me by auto pay.  


Removed post that was not only repetitive but was a direspectful and a violation of terms of service

Model Citizen / Citoyen Modèle

Just log-in to your account and disable auto payments - Your account log in is most likely the email you used on this Community account. Good luck.

Town Hero / Héro de la Ville

@esjliv wrote:

@pmbc what is a KB article?

for me KB is knowledge base.  In PM terms, help article. 🙂

Town Hero / Héro de la Ville

@kenniecaroline  If you don’t want the account no more and dont wish to port the number out , you can certainly get k touch with support to help as @pmbc   Suggested or you can pause your credit card day before next renewal so that it won’t be charged agin . At that point the account will be suspended for 90 days before it’s closed out for good , and if at that time you decide you want to keep it you just have to make payment again before 90 days passes by 

@esjliv wrote:

@pmbc what is a KB article?

knowledge base

Mayor / Maire

@pmbc what is a KB article?

Town Hero / Héro de la Ville

@kenniecaroline  Was this done through a retailer?  If so and you don't have account info I think you'll need to contact the customer service agent.


You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.


If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.


Here is a KB article about contact the CS Agent.