cancel or recover unregistered public mobile account

[kenniecaroline]

hi, i have a public mobile account that i did not register online. i need to cancel as they keep billing me by auto pay.  

[Tsawwassen]

Just log-in to your account and disable auto payments - Your account log in is most likely the email you used on this Community account. Good luck.

[pmbc]

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@esjliv wrote:

@pmbc what is a KB article?

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for me KB is knowledge base.  In PM terms, help article. 🙂

[Handy1]

@kenniecaroline  If you don’t want the account no more and dont wish to port the number out , you can certainly get k touch with support to help as @pmbc   Suggested or you can pause your credit card day before next renewal so that it won’t be charged agin . At that point the account will be suspended for 90 days before it’s closed out for good , and if at that time you decide you want to keep it you just have to make payment again before 90 days passes by 

[computergeek541]

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@esjliv wrote:

@pmbc what is a KB article?

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knowledge base

[esjliv]

@pmbc what is a KB article?

[pmbc · Accepted solution]

@kenniecaroline  Was this done through a retailer?  If so and you don't have account info I think you'll need to contact the customer service agent.

You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a KB article about contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent