Change e-mail

[John491]

My account has become in active and I want to set it up again but it send a verification code to my email and I can not access my email. How do I change my email?

[dust2dust]

What recording do you get when you dial 611? When last did you pay?

[Handy1]

@John491  you need support help to change email 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[computergeek541]

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@John491 wrote:

My account has become in active and I want to set it up again but it send a verification code to my email and I can not access my email. How do I change my email?

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Please use the the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html to open a ticket.  Once you've open the chatbot, type in "change self serve e-mail address".