[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Change plan
How do I change my plan
Random texts and pics received days after been sent to me.
Big delay in texts and pictures coming and going from my phone and my wife's. This is a serious issue for us. My wife's mother is hearing impaired and if she text with and emergency and We don't recieved it, that could be a life or death situation.
Can’t make or receive phone call
hello all, I haven’t been able to call or receive phone call for 3 days. When people try to call me, they go straight to my voicemaill or when I call it seems that there are nos services.I’ve verified airplane mode, do mot disturb and restart the pho...
Roaming in US
I paid for roaming while in Florida and NY- couldn't get any service. Has anyone else had this problem?
Change plan
how do I change my plan
vouchers issue
* purchased 3 vouchers from superstore yesterday to total $35. * called 611 to make payments as I do every month. would not accept pins* so went to website and added vouchers using pin numbers. seemed to accept but did not add any money to account.*...
Resolved! PUK
i accidentally locked my phone, it asks PUK code now. the SIM card i bought does not have PUK code, so i ask SiMON here to get my PUK code, SiMON sends a link, and ask me to submit a ticket, but in order to submit a ticket, i have to log in community...
Resolved! Payment
How do I switch from an old card to a new one
Resolved! Using phone in the US
Looking to add the US Roam - Talk Txt 3 GB Data on my 3G network phone. Will my phone work in the states in light of the fact that some providers have shut down their 3G networks? Or, do I need to change to a 4G network plan?
Resolved! US charges
I have unlimited calling and texting in the US on my regular plan. I am travelling to the US for two months. Do I just need to buy US data every 15 days to be completely covered while visiting there?
Resolved! How do I use add on data
I have 1 GB add on data shown on my profile. How do I activate /use it.
Resolved! Account Number
Hi I am using the public mobile from long time, how i can get my account details
Resolved! My account recovery
Hey, I recently joined Public Mobile, when I was creating an account online I mistakenly entered wrong email address, and now I don’t have access to my access to my account. I am hoping to recover it as soon as possible.
Resolved! Can't sign in
Why can't I reset my password on everything but just keeps saying the same thing now it says I've exceeded the amount of tries
Resolved! Change Sim Card but keep phone number
I went on vacation, bought a new Sim Card with a new number and used the phone with the new Sim Card for 2 weeks. I was going to re-insert my Public Mobile card when I got home, but my luggage (and the Public Mobile Sim card) is lost. I bought a new ...
Resolved! I need help activating my number
Hello, I just bought a new public mobile and I was trying to transfer my phone number from Koodo Mobile to public Mobile but after I completed everything it showed that there is an error. I've attached down here what is appearing. Any help will be ap...
Resolved! Add-ons
I purchased the wrong add on. Instead of the US data I wanted the Canada one.
Resolved! Can I move back to Public Mobile with the original SIM card?
For some reason, I moved to another carrier months ago. Now I want to move back to PM. I still have the original SIM card, can I reuse it or do I have to buy a new SIM card? Thanks!
US Roaming & Data
I am in Arizona. Every time I try to buy US Roaming & Data the system fails to complete the transaction. This is the third time in as many months. I need to put in a ticket. There is money in my account and there is a credit card number that Public M...
Resolved! Can't register
Trying to register and transfer a number. Go through all the forms but last step always fails with Error Code: 821. PLEASE HELP!
2G - Samsung Galaxy A5 or SMa520W
Good day and thanks in advance for any assistance. I am hoping to find out if Galaxy A5, 2G network will operate with Public Mobile. I've checked extensively with the phones imei number and it clearly stated 3G or 4G, but the clincher is that my so...
Resolved! Service
I'm paying for 4G but my phone says LTE all the time and I can't make calls in certain parts of my work camp?
APN settings incorrect
Hi, I am having all kinds of issues with my device and service. When trying to create a ticket, the system does not accept my username or Pin, however it works to log in... tried changing my pin in account settings, and still won't accept it for crea...
Resolved! Help! I cannot remember my login information
Hello. My husband and I registered an account and number as a gift for my mother-in-law; which we pay for each month. Unfortunately, I cannot remember the exact credentials I used to open this online account and I need to update the payment informati...
Resolved! Can't sign into my account
reset the password but new one doesn't work. Tried multiple times. Not typos. Note: couldn't use email password reset, used cell number reset Help!
Resolved! SIM registration failure
I am trying to register my new PM SIM - and port a number form DCI telecom. After the first step registration process gets stuck at identifying the number a want to port. The chat bot is useless solving this. Finally I figured out how to and sent an ...
Resolved! Add On for US long distance
Hello,I have 2 phone numbers on my account and need to buy a long distance US plan, but only for one phone number. When I go to add on I’m not sure what number it is covering or is it covering both?Appreciate any help with this.Thanks, Steve
Unable to access promotion bonus
Hi there, I should have access to 2GB of promotion bonus and my usage shows I have only used 44%. However, I've been disconnected to data by Public Mobile. This is the first time this has happened since joining in July 2022. Can anyone explain how I...
Resolved! Spam Email in my Community Inbox
I was surprised to find spam email in my community inbox. Emails about earning cash with links to go to websites. I thought all the email would be about my Public Mobile service. Heather
Resolved! Registering SIM card
I get through the whole process to register my new sim card but it won't accept my Debit Visa to finalize the process and pay for the plan?
