[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! How to stop my auto payment
i am traveling now so I would like to place my account in suspension.Due to public mobile doesn’t have this option I would like to stop my auto payment to defer my payment. would you help me to stop it?and please let me know when to activate my a...
Phone compatibility
Hi does anyone use a Samsung 21+ with public moblie. Mine is unlocked but it doesn't seem to be compatible. Currently I have the sim in a Lg stylo 6 and the sim works fine. I'm wanting to use my 21+ if possible. Is public moblie compatible with onl...
Resolved! Traveling to UK
I will be traveling to the UK. Will my public mobile phone work? Do I need a special data plan? I have 500 Int'l calling minutes can these be used or are these only for calling from Canada to Int'l? What options have others used? I can onl...
Resolved! Credit for using a Referal code
When I activated my Public account, I was given a referral code by a friend and put it into the registration. My friend got his reward of $1 off each month but when do I get the $10 credit for Joining Public with his referral code?
Need costumer service
Would like to talk to someone because I’m having trouble putting minutes on my phone
Resolved! Charged
I was charged twice for my payment. Customer support phone number doesn't work. I can't submit a ticket because when I try to log in with the link it says error. I have tried everything. I am absolutely begging someone please tell me what I can do to...
visa debit card
I cant activated my sim card using a visa debit card. Anybody else?
Resolved! No bonus
I did not get a Christmas bonus
Complaints about Public Mobile, CSA's and/or My Account My Rewards or the Website
While in the past there have been some very supportive comments and users asking why the negativity. And there has been some very non supportive comments. The observation is.....we need to clarify what you support and what you don't by being specific...
Resolved! Renewal Date keeps changing. Shorter!!!
My renewal date in December was on the 16th. This month they say it's the14th. If my service runs from January 15th - Feb 14th. Doesn't it expire at Midnight on the 13th or the 14th? I would it interpret it ending the 14th at midnight. Thanks in adv...
my bill of this month is not correct
Hi, my bill of this month (due Feb 13) show the wrong rewards of refer-to-a-friend, since the number of this rewards for next payment remains the same as the right one. Please help to fix it. thanks! Also, there was no more SMS statement about the re...
Unable to receive in coming calls
New to this network but I can’t recieve incoming call.I tried trouble shooting but not helpful I am a little frustrated with the network
Activated plan but phone doesn’t work
Status says activated but phone says no service
Resolved! Change plan
How do I change my plan
Random texts and pics received days after been sent to me.
Big delay in texts and pictures coming and going from my phone and my wife's. This is a serious issue for us. My wife's mother is hearing impaired and if she text with and emergency and We don't recieved it, that could be a life or death situation.
Can’t make or receive phone call
hello all, I haven’t been able to call or receive phone call for 3 days. When people try to call me, they go straight to my voicemaill or when I call it seems that there are nos services.I’ve verified airplane mode, do mot disturb and restart the pho...
Roaming in US
I paid for roaming while in Florida and NY- couldn't get any service. Has anyone else had this problem?
Change plan
how do I change my plan
vouchers issue
* purchased 3 vouchers from superstore yesterday to total $35. * called 611 to make payments as I do every month. would not accept pins* so went to website and added vouchers using pin numbers. seemed to accept but did not add any money to account.*...
Resolved! PUK
i accidentally locked my phone, it asks PUK code now. the SIM card i bought does not have PUK code, so i ask SiMON here to get my PUK code, SiMON sends a link, and ask me to submit a ticket, but in order to submit a ticket, i have to log in community...
Resolved! Payment
How do I switch from an old card to a new one
Resolved! Using phone in the US
Looking to add the US Roam - Talk Txt 3 GB Data on my 3G network phone. Will my phone work in the states in light of the fact that some providers have shut down their 3G networks? Or, do I need to change to a 4G network plan?
Resolved! US charges
I have unlimited calling and texting in the US on my regular plan. I am travelling to the US for two months. Do I just need to buy US data every 15 days to be completely covered while visiting there?
Resolved! How do I use add on data
I have 1 GB add on data shown on my profile. How do I activate /use it.
Resolved! Account Number
Hi I am using the public mobile from long time, how i can get my account details
Resolved! My account recovery
Hey, I recently joined Public Mobile, when I was creating an account online I mistakenly entered wrong email address, and now I don’t have access to my access to my account. I am hoping to recover it as soon as possible.
Resolved! Can't sign in
Why can't I reset my password on everything but just keeps saying the same thing now it says I've exceeded the amount of tries
Resolved! Change Sim Card but keep phone number
I went on vacation, bought a new Sim Card with a new number and used the phone with the new Sim Card for 2 weeks. I was going to re-insert my Public Mobile card when I got home, but my luggage (and the Public Mobile Sim card) is lost. I bought a new ...
Resolved! I need help activating my number
Hello, I just bought a new public mobile and I was trying to transfer my phone number from Koodo Mobile to public Mobile but after I completed everything it showed that there is an error. I've attached down here what is appearing. Any help will be ap...
Resolved! Add-ons
I purchased the wrong add on. Instead of the US data I wanted the Canada one.
