Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone - hoping you can help me.I've forgotten my password for my account (but still know my PIN, my account # with Public Mobile etc).I can't reset my password because when I enter my email information into the fields it comes back saying 'emai...
Hi folks,Recently purchased the $15 per 30 Days plan w/ 250mb data.I remember seeing a bonus 250mb data offer if you set up autopay.I have it set up, but I only see 250mb data allowance total. Am I missing something?Thanks.
So here's the situation. I have been on public mobile for over 2 years, with autopay setup without any difficulties whatsoever. This month however when I expected my bill would auto pay as there was more than Apple money in the bank account tied to t...
For referral purposes how much time would a recently departed member have been away from Public Mobile to be considered for a referral reward as a new account?
How do you setup autopay? I don't seem to have that option anywhere. Thanks for your help
Hi,how do I obtain past statements? I want statements for the entire year of 2019 and 2020 to date (Sept. 25) for 3 accounts. thank you:)
My phone number changed without notice to me. Has this happened to anyone else?
Just locked myself out, need help to unlock it ASAP!!
Merged duplicate threads
I just want to pay my bill
I bought sim week ago - did activation over 24hrs ago along with setting up account and porting old Number over - everything in system said it was successful.... I can’t send or receive calls and it has been more then enough time to transfer number f...
My uncle didn’t not have an email address so I set one up just to activate his SIM card and haven’t checked it since! now his email account has been deactivated and I have no watch of logging into husband public mobile account! What can I do?
Can't renew my account and I keep putting money in my account which I can't afford and they still won't let me use it to pay my plan
Hi i bought a new sim some days ago, activated, choose a plan, sim keeps saying "unregistered sim" and when i try to make a call it says not registered on the network.
I need a monthly statement for business. Is there a PDF copy of my bill somewhere? I found the transaction history but I need an invoice copy? Where do I find this?
just got a new phone. put in my "old" sim card. data and texting works fine but phone service doesn't. when i first booted up the phone it auto detected the sim card's settings. when i try to manually change the settings it won't allow me to. using A...
my payment was due on the 12 of sept. and I made a payment on Sept.21 but it still showing balance of 42$ and my plan is only 45.00
I'm not impressed. I found out today u can get ur phone company to add port protection on ur phone for free so hackers cant take ur number n get all it info like emails banking etc. I made a ticket asking public Mobile to do this for me and the res...
What happens when the $20 dollar rewards are given to you and you have a say a 15 dollar plan, dose PM end up paying you? Cuz if they do then...
Hi: I just activated 4 phones today for my family. All with different SIMS and emails. The last one went through the entire activation process and then I got a 404 timeout screen.I checked my credit card and it was charged. The phone shows No Servi...
New activation $25 plan 2hrs ago. Transferred number. Not able to receive calls. But outgoing calls are ok. Texting incoming and outgoing both ok. Phone: Samsung A8(2018). What to do
After my first few weeks with Public Mobile, I'm loving the service! I am currently on the $30 2gb plan and it's been a great fit, however I feel going forward I won't need quite that much data every month. I found the change plan tab in thesthe acco...
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