Not getting through to *611

[TiffRosin]

I have 3 accounts on here. I can't get access to pay with a voucher dialing *611 with 1 of my numbers. Even if I dial with my number (other provider) to this 1 it prompts me to make payment ??

[treefrog]

@TiffRosin

 If you can't dial 611 from the phone or you don't have access to the phone you can dial 1-855-4PUBLIC and enter the 10 digit phone number of the account you want to add the voucher to then follow the prompts to add the 12 digit voucher pin number.

[NDesai · Accepted solution]

@TiffRosin Some users are experiencing issues making and receiving calls at this time. Self-serve is also under maintenance so I wonder these might be reason you are not able to renew your plan. If you can't get through I suggest you contact PM CS_Agent or wait till the morning when the self-serve is back online.