Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I've had no service for the past two days- I can't make phone calls or receive texts. I've checked my SIM, turned phone on and off, nothing is helping. I live in a small town up north, but other public mobile users still have service.
Hi there, do you not do the pay per 3 months anymore? also I just reloaded my balance can you please renew my plan before I run out of data? I clicked renew now and it won’t work
I signed up for the promotion and activated a new plan just a few minutes ago. But I was charged and my account didn't have the bonus 5gb. When I was activating my account name (email) exceeded the characters allowed so I used a different email to co...
I was with Public mobile until about 3 weeks ago. I am trying to retrieve my statements and receipts from public mobile via Self Serve, but when I clicked on my account, there was no options on it.
Plan ended added cell time and didn't sign up for online account how to choose new plan funds are there but when *611 doesn't give options to pick plan help
I received a text message saying I have 10 minutes left on my plan. I have the 15.00 plan so I purchased an add on of 500 extra minutes a month ago for Canada wide calling. So why am i getting this message? Does the add on not suffice and carry forwa...
My problem is I need to change my self serve email and community email as it is no longer my email I forgot the password to my community account and it wouldn’t let me reset it without that email address so I had to create this new community account...
why is Vancouver's mobile number not 778 but 672? never heard of 672?
how can we port old phone number
Happening to me and it seems that Public can't/won't address it - or even acknowledge the issue. Like others, I have gone through every single potential on phone settings. The ultimate test was switching the SIM to a different phone - and it failed ...
Received an email about 5gb bonus data for signing up. So I bought a SIM card and signed up but the bonus data never showed up on my account.
it says my account has been locked
Hi, Just wondering if anyone knows if Public Mobile has plans to implement two-factor Authentication (2FA) to the Self-Serve My Account login anytime soon?Like either a code sent to text message, code sent to email, or an authenticator app? It seems ...
Hello, my act was charged twice as below, please refund as soon as possible, otherwise i will cancel the servicethanks
Hello,Does public mobile provide service to people in Blanc-Sablon G0G 1W0?Thank you,
ii want to activate my phone , but i don't know to choose phone number
Hi,I think the $40 plan with 4.5GB + 500 mb bonus was like a limited time plan before?Is it here to stay now or is it still a limited time plan technically? I do understand that plans are subjected to change and any time and stuff without warning, bu...
I just received a popup on my iPhone for a "Carrier Settings Update", with the options "Not Now, or Update". I've never gotten this in my 3+ years with PM, does anyone know what this is for?
My SIM was Hijacked yesterday for the second time in 48 hours. I've reached out to the moderator who helped, and I've started a new ticket - and am not getting a response. How do I get urgent help?
Wouldn't this be something that could give PM more value eventually as well? Just concerned PM might not be as forward thinking and that this should be part of a way to make PM more appealing as well
I reactivated and made a payment prior to the last day of 90 days policy. It showed I have sufficient funds in my balance, and I also set up the autopay. When I tried to login to my account. It showed disabled.
Title says it.
I had ordered my SIM card from public 15 days ago and unfortunately it has not arrived yet. I'm concerned because I had applied for the 5GB free data on select plans deal and was super excited about that offer, but you had to activate by today Jan 15...
Can't send sms texts but can receive sms
Its been 6 days im waitting to get that code from moderator and no answer. Is there anyone working in this company?
Just registered a new account with the promotion email. But was charged for the first month. Didn't see any sign of getting the promotion rewards which are 1 month free of charge and 5GB data. Is there a way to figure it out? Thank you!
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