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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 28850 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 40679 Views
  • 185 replies
  • 29 Bravos

No Reply from Customer Support

We have all read posts from customers complaining that they have not heard from a CSA after submitting a ticket or sending a private message. We give them the same answer to check private messages, tickets close after 48 hours, wait times can be up t...

Resolved! This is horribly confusing

- I purchased 500 min Canada-Wide Long Distance for $5.00 - I am charged $10.00 to my CC (actually I think it was more with fees) - Now I am showing a balance of $5.00 - My 500 min of Canada-Wide Long Distance is nowhere to be found - No confirmation...

djdave by • Good Citizen / Bon Citoyen
  • 2145 Views
  • 25 replies
  • 0 Bravos

Resolved! Hello

Hello community! I would like to know if it's possible to get a specific phone number. I used to own the number and I had gotten it with public mobile. The number is currently out of service. Thanks for the help!

Johnmitzas by • Good Citizen / Bon Citoyen
  • 1610 Views
  • 15 replies
  • 0 Bravos

Resolved! Plans

I have had a $50 plan for at least 3 years but its not giving me US/CAN unlimited longdistance , can you help

MP11 by • Great Neighbour / Super Voisin
  • 684 Views
  • 6 replies
  • 0 Bravos

Resolved! AutoPay Failure

Good morning everyone,  This morning I received a text from PM stating that my “plan did not renew because we did not receive your payment.” Going into my account, I found that it was suspended. I am set up for AutoPay, which has worked correctly for...

ben_wb by • Good Citizen / Bon Citoyen
  • 1263 Views
  • 10 replies
  • 0 Bravos

Resolved! Payment timing

Why are my payments now taken on the 28th instead of the 3rd. This month I have paid twice which messes with my budget.

moolahoops by • Great Neighbour / Super Voisin
  • 647 Views
  • 3 replies
  • 0 Bravos

SIM card sometimes not found in iPhone 13 Pro

I just got the new iPhone 13 Pro on Friday, and I'm having issues connecting with the SIM card. Most of the time it works fine but sometimes the network disappears and it says either "SIM card failure" or "No SIM detected." Sometimes restarting the p...

sgtmattie by • Great Neighbour / Super Voisin
  • 1642 Views
  • 7 replies
  • 0 Bravos

Pin code

Trying to get a new pin code for my account gets an email then clicks the link given fills out all that is asked but it won’t let me submit got to be a better way to get things done 

Princess12 by • Great Neighbour / Super Voisin
  • 469 Views
  • 3 replies
  • 0 Bravos

Resolved! Cell towers settings

Hi, My phone is constantly switching between 3 cell towers at work (I used the Netmonitor app). Because of this, I have a very slow internet speed and a battery drain issue. Where should I write to solve this problem?

IgorP by • Good Citizen / Bon Citoyen
  • 3063 Views
  • 18 replies
  • 0 Bravos

Payment

I bought a $5 add on Sept 24, 2021 It was paid with my credit card but there was also $20 taken out of my card wondering why???my payment not due till Sept 30th

Princess12 by • Great Neighbour / Super Voisin
  • 821 Views
  • 6 replies
  • 0 Bravos

Resolved! Locked Out

I'm locked out of my account. Says to contact Public Mobile. Who do I contact to have my account unlocked?

Griff11 by • Great Neighbour / Super Voisin
  • 780 Views
  • 4 replies
  • 0 Bravos

Resolved! Lost data

My plan includes 3gb of data, everytime I renew my plan I get a message that says I've used 75% of my data and it shows 2g left. Why are you taking my gig of data and how do I get it back?

Jennb37 by • Good Citizen / Bon Citoyen
  • 1287 Views
  • 9 replies
  • 0 Bravos

Resolved! Service Glitch ?

So today i tried to  make a call for parts I needed . Local call . it failed  ... I tried about four times and they all failed . Then I tried to call home to landline  and  four attempts failed . Had three bars.  Such is life ,but the part that conce...

barndoor by • Model Citizen / Citoyen Modèle
  • 1867 Views
  • 12 replies
  • 1 Bravos

Resolved! Re: friend referred

I received a text this text  Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has left us. See the details at https://selfserve.publicmobile.ca But my friend hasn’t left public mobile s...

Gee005 by • Great Neighbour / Super Voisin
  • 1365 Views
  • 12 replies
  • 0 Bravos

Resolved! Change plan before reactivate

I suspended my plan for 2 1/2 months.Before reactivating the plan I wanted to change it. The payment page did not allow me to do so The screen page demanded full payment for the plan at this I cannot use.I wanted to change the plan to reduce my costs

a8610 by • Good Citizen / Bon Citoyen
  • 654 Views
  • 3 replies
  • 0 Bravos

Account # dropdown

Upper right on page, under My Account  " logged in as ******* | Balance: $2.00 | Logout Account # ".    After this shows a drop down with the account number.  It looks like it was designed to show other account numbers if linked?  If so, how do you d...

SElaineG by • Great Neighbour / Super Voisin
  • 829 Views
  • 6 replies
  • 0 Bravos

Resolved! VoLTE and US Roaming

Hi all, I realize and understand that PM currently does not support VoLTE here in Canada, but looking to understand what will happen with US roaming on US carrier networks with 3G decommissioning starting in January 2022.  https://www.fcc.gov/consume...

Kristowhy by • Model Citizen / Citoyen Modèle
  • 3752 Views
  • 22 replies
  • 1 Bravos

Resolved! 2gb bonus

Hi, I activated my account today. Actually, the clerk activated my account. I asked him to use the promo code, it appears he did not. Any way to retro this promo, since I've just signed up today? Thanks

Mike83 by • Great Neighbour / Super Voisin
  • 782 Views
  • 6 replies
  • 0 Bravos

Resolved! Transferring number to another service

Hi, how to ask the public mobile to send authorization sms for transferring a number to another service provider? I am waiting for the sms to come in but still no sign.and how to talk to a customer rep? thanks

ybp1166 by • Great Neighbour / Super Voisin
  • 1151 Views
  • 7 replies
  • 0 Bravos
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