Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
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Hi, I am trying to reset my password as it is not letting my old password to sign in.But when I try changing the password to a new one after email verification it doesn't change and asks me to try later. I have tried it multiple times and yet the sam...
I'm interested in signing up with Public Mobile for cell phone service.Will my iPhone 6 work on the network, or is it too old?What about an iPhone 6S? Will any Android phone with LTE capabilities work?Thanks.
I purchased more data however 1. I can't access it on my phone 2. It shows the payment went through in my history but sometimes when I log in I can't see it and sometimes I can. If I call 611 it says I am out of data. I'd start a new plan but I've al...
Hello there, I have moved to another province in Canada, I wonder how I should change my home address so the bill taxes got calculated and paid accordingly Thanks
I have purchased 300 international minutes from Public Mobile.I want to call Dubai, UAE.I call: 011-971-xx-xxx-xxxxYet I get an error message from Public Mobile to check the phone number.I even tried +-971-xx-xxx-xxxx and got the same error message.S...
I purchaced a $20 us roaming and data add on on friday august 5 and the service was absolutely useless. I was at Michigan raceway and was able to use it about 5 times. I have used this many times and never had this problem before. I would like my mon...
My phone will not ring and I can not even check my voicemail as it will not connect!
I needed to make a phone call to get.my voice messages while in the us. I had a 500 minutes international call add on but it would not let me, so I assumed those minutes where international, but from Canada. Went online to buy a add-on and site was a...
I ordered a SIM card on July 5th and still haven't received it.At this point, we have purchased a new phone in replacement of this with a different carrier and I would now like to have my $ refunded.What are the next steps?
I upgraded my plan to increase my data when my plan reset lastnight. I can see in my payment history that I have paid for the new plan, but the increased data is not reflected in my account. It’s still showing the old plan, and the increased data is ...
hi, does anyone know if there is any promotion available now? Thanks
I referred to a friend before June 6, 2022. And there was an offer of $5 going on. But I haven't received it yet. When the cred
The subjected sign has been on my phone and my contact information on my SIM was disappeared. How can I solve this problem.
I'm outside Canada at the moment and have a Public Mobile sim under my name, I was wondering if I can still receive messages on my phone internationally.P.S, Under my plan, it says I have unlimited international text on top of which I also have a 500...
Hi friends, I was wondering if there are any back-to-school or student discounts on a phone plan that only includes calling/data.
I have 3 PM accounts. I now am short $1 per account for referrals on all 3 of my accounts. ie. 3 referral numbers like xxx-xxx-5555 but only $2. I know....I have mentioned before, but now all 3 of my accounts are affected. Not looking for help. ...
I had a plan that allowed me 2.5 gigs of us data. The plan was set up years ago and I have not changed it. I didn’t see this reflected in my account anymore can someone help?
Hi, I bought a 20$, 10 day roaming data talk text package. When I did it I saw it on my profile account and now it is gone and is not useable. It still shows up on my credit card. Why did this happen? I would like a refund. Is this possible? Very dis...
I've added the data add-on and it shows on my account that it has been purchased but it's not letting me use the data. It says I've used 100% of my data.
I have tried to sign in too many times, I have reset my password but now it won’t let me sign in to my account because I had tried too many times. Anyone know how to get back in?
My wife forgot to delete auto pay and was charged for a month. She had left the country and not back til next year. Any way to get a refund?
Most answers say that incoming calls are charged against your minutes but the plan clearly states UNLIMITED INCOMING CALLS. Can someone please clarify this.
I got my son the $15 plan and I want to upgrade to the $25/moth plan. Can I still use the 12MONTHS2GB promo code when upgrading? Thanks
Hello , I changed my plan last month from 4 gigs to 10 gigs and the new website isn't showing the increase in data even though I paid for the increase. I am now almost out of data when I should actually have plenty left. Thanks.
Anyone else having problems with the new website? I was trying to see my data usage and put on a filter for data and last 90 days. It only shows the past seven days and nothing else. Also I am finding that I can't even look at the site on my phone....
This isn't a question per se, but feedback. Re snapshot above. While I appreciate PM informing its subscribers of the plan renewal and application of rewards, it needs to use discretion, not send such text messages at midnight. I guess, like me, all...
This message comes up when I attempt resetting my password. “There was an error resetting your password. Please try again later.”
I am currently on the $40 plan. I recently purchased the international minutes/texts add-on so I could call the U.S..When I try to call I get a message, " Sorry, your call cannot be complete because you have used all your minutes."I have tried reboot...
