Can’t add funds to account

[ChristineC_24]

Hi there,

Trying to add custom amount of funds to account but keep getting the error message: Oops! Something went wrong, please try again later. This has been happening for over 2 weeks. Any advice? Thanks!

[ChristineC_24]

Thank you! I tried to put a larger amount than the plan cost and it gave me that message. I then tried to only pay the plan cost and still got that message 🤷🏻‍♀️

[dust2dust]

You used a key word in your question: "custom". Small custom amounts can be made when your balance is over your plan amount. If less then you can only pay your plan amount or more.

[ChristineC_24]

Thank you!! Maybe I’m locked out because I’ve been trying so many times. Will try again and with *611. Thank you!

[ChristineC_24]

Thank you for the info!!

[ChristineC_24]

Thank you!! Will try to get a ticket submitted. 

[softech]

@ChristineC_24   You can only try twice every hour  or your account will be locked temporary for fraud lock,  you will then have to wait a full hour before trying again

Did you try using *611 to make payment?  Try *611 but it needs your 4 digits PIN.  If you forgotten your PIN and your account is still active, login to My Account and reset it first from Profile page

https://selfserve.publicmobile.ca/en/account/my-profile/edit/security-information

Once you reset the PIN, try using *611 to make payment (again, please wait a full hour first)

[Handy1]

@ChristineC_24  

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611  no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you  still have service and your plan renews today / tomorrow you can ignore this suspended notice

if you need further assistance from support to help here’s the link 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[hTideGnow · Accepted solution]

HI @ChristineC_24   if you tried for over 2 weeks, definitely soemthing wrong

But, wait an hour and try again using Incognito/Private/Secret mode first/

if still have problem, then please open ticket with CS agent 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437