Add ons roaming

[Kim3958]

I purchased Add one (u.s roaming)

before I left Canada, I searched that AT&T is working in Mexico.

but I can’t use any roaming service in here.

want to refund it.

[kb_mv]

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@dust2dust wrote:

Did I miss the news that Mexico became part of the US?

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@dust2dust The 51st state Old Mexico

[HALIMACS]

Biden pulled a Reagan:

”… tear down that wall”

[dust2dust]

Did I miss the news that Mexico became part of the US?

[Handy1]

@Kim3958  US roaming will only work in the US not Mexico … and it’s T mobile you need be connected to in the US for roaming 

[computergeek541]

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@Kim3958 wrote:

I purchased Add one (u.s roaming)

before I left Canada, I searched that AT&T is working in Mexico.

but I can’t use any roaming service in here.

want to refund it.

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Are you trying to use roaming in US or Mexico?

[softech]

@Kim3958   there is no roaming in Mexico

The roaming addon is only to be used in US and on T-Mobile

yes, open a ticket with PM support and they can likely help to reverse the transaction

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there