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IslandFred · 03-25-2023

I have a question regarding VoLTE for US roaming. I understand that the transition to VoLTE is being phased in for subscribers that have been on PM prior to Feb 2023. I also understand that once a subscriber has had VoLTE enabled they will be notifie...

IslandFred · 02-23-2023

I have a plan that includes full time US Roaming. I am having trouble with voice service in the US but data service works fine. I have always had good voice service up until this year. I am pretty sure this is related to the 3G HSPA shutdown that is ...

IslandFred · 10-22-2019

I signed up for the $60 US unlimited talk/text and 2G of data that was being offered. I signed up a week before this plan was discontinued but was given the option to have this plan changed on my next Autopay date. These are the instructions I follow...

IslandFred · 10-21-2019

I have just upgraded my plan as of Oct 19th and the auto pay payment was processed on my credit card but now my service has been suspended for some reason. I have submitted a ticket but this out of service situation is completely unacceptable. One if...

IslandFred · 03-29-2023

I spent 4 days in Washington State and the VoLTE service worked very well. Calls completed quickly and clearly. Happy that this is working again and tanks for all the input from those who commented. Glad this got solved but PM sure could do better co...

IslandFred · 03-26-2023

I received this after my last post. Seems this subject is being monitored, too bad they don't spend the time to solve it. Re: VoLTE in USDear IslandFred Thank you for contacting Public Mobile. My name is JorgeI am sorry you are having issues with t...

IslandFred · 03-26-2023

That's hard to really determine. I connect to Voicemail quickly but the timing is a bit subjective. My phone stays solidly on LTE so I am going to assume that I have been transitioned. It will become clear very quickly once I roam into the US. Shoul...

IslandFred · 03-26-2023

Just as a followup on this subject. I did submit a ticket to Customer Service and got this reply. Unbelievable that they sell a service and when it doesn't work suggest that you buy service from another provider. Speechless. Hello Fred! Thank you fo...

IslandFred · 03-26-2023

Thanks Denny. I did as suggested and my phone stays on LTE so I guess I have been switched over. I appreciate everyone's input. Cheers Fred

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