Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i went throught the activation process and then it says my cc wont work
Purchased pre own phone it arrived today and the battery quality is poor how do I return it?
I'd hoped this had been fixed, but no luck so far. Ever since the redesign, the payment page will not accept custom amounts. I can click on the custom button but entering anything less than the full 30-day fee results in an error message: "Please inp...
Netflix is part of my Telus account. I have received three Public Mobile text messages (spam?) over the past couple of days telling me that "Your netflix service connected to xxxxxxxxxx have been locked due to a payment error please confirm your pers...
Hello, perhaps someone can help me as I can not seem to find what i am looking for online, thanks in advance to all. My current plan is $50 for unlimited calls and text within canada and u.s. PLUS 10.5 gigs on 3G. I want to switch plans to the 20gigs...
have recycled power three timesreinserted simreset network settings iPhone 7 HELP
I can't access My Account because the new password is being sent to my phone number and my SIM card is not working. My SIM stopped working a couple of weeks ago, I went to a Telus store and said I had to fix My Account through this portal . I have be...
It is the one I used the most
Hay i can never do this keep getting error ( have done it all incognito and removing cookies and browser history) . And this is the exact same login in as the community so why doesn't it work. Anyone else experiencing the same thang? Best thomas
hi there my name is xxxx xxxxxx and my cell phone number is xxx-xxx-xxxx. it is not working from day before yesterday. Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.
For a reason, my phone number changed and I want to have it back. I was wondering how to do that.
Hay team,What to do when add on data don't work, It's annoying me that it says i have data to use but when I go on LTE it gives me no internet access, i also got a text from public mobile to say I ran out of data. And when I try to submit a ticket it...
I can't open the MMS. It sais Download failed
I just purchased an add on, will it start right now or only when I press roaming? How dors it work, its a US roaming add on…
Hi when I answer calls my voice isn't heard by the other party or there is a delay. My technician checked my phone and found nothing wrong. Said it's probably the service provider/sin card issue. Can you please help.
received spam calls from time to time. these spam calls were from overseas, in the name of DHL,etc. CRTC asked the service providers to filter these calls. but Pubic mobile doesn't have such capability. why?
Under Canadian provisions for privacy, Public Mobile is allowing spam and nuisance calls through. I keep recieving voicemail errors for such calls that are blocked at the phone/device level. This is un-acceptable. I would like Telus and/or Public M...
I'm home now back in Canada. I drove from BC through the top part of the US back to Ontario. My phone, S10+ plan and addon would not work unless I re-booted the phone everytime I needed to use it. The service was off most of my trip accross the US. I...
I have purchased a new sim as I lost my phone recently.can anybody guide me, how can I activate my sim with the previous number.
Why are some of my calls coming though and others caller’s getting a “disconnect message”? I have not changed my service plan. My service plan was renewed on the 15th of Aug. Please look into this Asap as I use my phone for business! thank you very m...
Good morning everyone,I got mine from London Drugs a few years ago. And now looks like there are fewer places to get them. How long does it to ship if I order online from PM? Looks like it is out of stock on Amazon. Thank you!Iris
hello again so they flipped out SIM cards for me and my mom and I was told an agent would re activate my account and I have sent a private msg to several agents but still no problem solved and I am awaiting , my moms cell and mine are still not re ac...
I am on 3g, and over the years have accumulated a few one-time addons... long distance, USA, and data. I have over 5 gigs of data addons from holiday giveaways. Recently I have been considering upgrading to 4g, but don't know if the addons will trans...
Hi there, Where can I find out if my phone supports mobile communication? The tool online doesn't work for me and I tried to check from multiple devices. My phone is ASUS_X00TDB Thank you so much, Aleksei
will leave canada on august 17 , for four to 5 months, how do I stop the service and also can I retain the same numeber when I return to canada
I can't find anywhere a link or button to cancel and close my account... all I want to do is shut this account down and I am going through layers and layers of FAQs and I can't find anything. This shouldn't be so difficult, I just want this account c...
Just installed Public SIM card and never received SMS from former Carrier to approve Port request to keep previous phone number. Carrier says Public never made the Port request and now I can't talk to anyone at Public to resolve the isssue.
I need to make changes to my public mobile account however it is not letting me log in. I have tried a password reset and it doesn't send me a link to the email address I have on file. I am at a loss. Please help! I just want to talk to somebody
Can I use public mobile even though I don't have a credit card issued by a Canadian or US financial instituion and not registered to a Canadian adress?
