Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How many data can I use right now
I used to be able to email pictures no prob, but in the last few days it no longer works. I did setup a screen lock because google kept pestering me. Not sure if that has any relation to my issue now. In my data usage I have the data save turned off....
Recieved text saying I was out of data by my account shows I have over 4g left
Hi!I can't sign in my account. I've already register my new phone number but I can't use it. Could you help me please?
Hi. I'm trying to port from Xplore mobile, but it's not in your list of selectable Old Service Providers. What should I do here?
I will be getting a new sim card while in Europe, and remove the current one, can I call forward voice and text ?
I removed pre authorised payments and I was still debited for the following month. How do I fix this? I don’t want to use the service for the next few months.
I am travelling to Europe for 180 days. I will be getting a new SIM card while I'm away. Can I port my number and suspend my account or do I need to cancel my PM account and re-open it when I get back?
How do I contact someone from public mobile my friend has stolen my credit card numbers and has used my card now for the past 2 months to get her phone working. I need to talk to someone
Hey just got to Labrador, I’m able to send and receive text messages however I’m not able to make or receive any phone calls. Phone worked fine till I got to Labrador, put my sim in another phone, still doesn’t work.
How can i change the email address on my account?
HI there,I received a text message from a local number -but of an unknown person, I asked who it was, then received an MMS from them. Curious if it was a contact card, but still apprehensively, I tried to find more info about the mms by hold-clicking...
So it's been almost a month since PM (re)introduced 4G service options. Who has switched, & how do you find unthrottled 4G compares to throttled-to-3G-level service? My renewal is coming up in 3 days, & I'm considering trying 4G service for at least ...
Hi, can someone please unlock my iPhone.it’s iPhone 7 and the IMEI is xxxxxxxxxx ty kindly
I can NOT find a way to make a payment for this 2nd number. I am not allowed in to that account. Since no one works here, this should be set up as a very user-friendly web page. This also needs improvement.Do you have any suggestions how to solve thi...
How do I change my email in my profile
Hi! I’ve just received the 100% data used text message. However, if I check my account balances it shows I have over half of my data still available. FYI, this is my first month after switching to a plan with more data. Appreciate any help! Thank...
Hi, Now i have service with rogers with SIM card of rogers, I want to move my phone to Public mobile, and i want to keep my current sim card, how i can do it ,
I hear that the purchase of an add on is no longer 2 steps and you can buy the add on and use your auto-pay set up to fund it. Questions:Is there an option to fund the purchase from your balance?Using your auto-pay set up to fund, does the auto-pay ...
I am sure some other members have noticed this.Now, when calling 611 from our Public Mobile devices, or 1-855-478-2542 from another line, a text message is sent to that phone number:Okay, fine, a little annoying and was hoping there was a feature to ...
Hello,I do have some credit balance on my account. Will I lose this money if I switch to Koodo?Thank you
why is 611 saying I owe double the amount I just paid. I had to stop my auto payments don't trust Public Mobile
My email for self serve was deactivated and I have been trying for some time to get the email changed but I never seem to get contacted. is there a direct number we can call or a easier way to speak to an agent besides submit a ticket and hope that w...
why wont my public mobile account take my new credit card? its the same card same card number i have always used just a new expiry date n cvv number. its acatvated also.. also can i use 1 credit card for more then 1 public mobile accoount?
I cannot receive picture messages from networks other than Public Mobile. Data is on; APN is correct; swapped SIM cards; tried another phone....even upgraded my plan, but the problem still persists.
Honestly what's with the site, account page) ALWAYS being "down for maintenance"?? I feel this happens so regularly and it's not like I'm really noticing any significant changes to warrant this constantly inconveniencing me.
I received a message last month saying that I would begin to receive a loyalty reward with my August payment. Where is my loyalty reward?
When I enter my password to sign in it loads a "this page is down or unavailable for maintenance. Click below to go to my acc page." Both links don't work... is this scheduled maintenance? I only need to change my payment info for my plan.
I can't seem to log in to my self serve account, I pass authentication but it gives me a 404 error. For a couple of weeks now I have also not been able to get to the add-ons page of my account.
