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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11142 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22086 Views
  • 181 replies
  • 24 Bravos

Resolved! Not able to make local calls all of a sudden?

Hello , My phone started giving me a message "Sorry , we cannot complete your call , you do not have a active long distance addon, and this call is not covered by your plan,get an addon by dialing *611.Im calling local 100% for sure , and was working...

007derek by Good Citizen / Bon Citoyen
  • 886 Views
  • 7 replies
  • 1 Bravos

Public Mobile Text Notifications

Is there any way to find out if my account is set up to receive Public Mobile texts regarding freebies like the one that is being given out in August to some subscribers?

Rooselark by Good Citizen / Bon Citoyen
  • 1329 Views
  • 8 replies
  • 0 Bravos

Resolved! Forgot password, and email doesn't match up?

Hi, I bought a friend a sim card she wasn't with me so I made her a email and password. She wishes to change her plan, however I have forgotten the password and the email doesn't match? Can I not use the phone number to check the account?

Plukian44 by Great Neighbour / Super Voisin
  • 426 Views
  • 1 replies
  • 0 Bravos

iPhone: System Services > Documents & Sync eating all my data

HiI'm using an iPhone with Public Mobile and the Documents & Sync used 4.7GB in 3 weeks that I have been using Public Mobile.I don't recall this being a problem with Rogers. With Rogers, I'd use my phone a lot (Youtube, etc) and not spend more than 5...

leozera by Good Citizen / Bon Citoyen
  • 4669 Views
  • 2 replies
  • 0 Bravos

Resolved! Auto pay

How do I install auto pay?

Yiannis by Great Neighbour / Super Voisin
  • 540 Views
  • 3 replies
  • 0 Bravos

Resolved! pre-authorized payment

I have had pre-authorized payments for a couple of years and the account has not changed. However, once in a while my payment does not go through. My step-mom, my dad, and my brother's come out of the same account and there is no issue. My brother's ...

kade by Great Neighbour / Super Voisin
  • 437 Views
  • 2 replies
  • 0 Bravos

Resolved! Cannot Click Continue to Set up SIM

I can’t click the continue button to finish setting up my SIM and get the plan set up either. I was told to speak to so moderator but not shore who that is

DrieKay by Great Neighbour / Super Voisin
  • 726 Views
  • 5 replies
  • 0 Bravos

Resolved! MMS messaging

Using an iphone SE. Tried sending pictures with my texts and it says MMS messaging needs to be enabled. Everything is turned on. What am I missing?

Chris88 by Great Neighbour / Super Voisin
  • 1170 Views
  • 11 replies
  • 0 Bravos

Resolved! Others using my number?

I see calls from my number on days i did not use my phone.  How do i contact support?

Janis_ems by Great Neighbour / Super Voisin
  • 445 Views
  • 2 replies
  • 0 Bravos

Resolved! setting up my iphone 6s

I have followed all directions that I could find to set up my iphone 6s, activated new account, sim card and put it in my phone. it still says no service. what am i missing?

cmzust by Great Neighbour / Super Voisin
  • 586 Views
  • 5 replies
  • 0 Bravos

Resolved! Port Request

Hello, I need a moderator's assistance to port a number from Koodo. Thanks

sc4 by Great Neighbour / Super Voisin
  • 624 Views
  • 5 replies
  • 0 Bravos

Resolved! Want my payment date a couple days after the first of the month

Hey guys, Since the dynamic payment started now my payment dates are happening before the end of the month, when I signed up for my plan i made sure it happened a few days after the first of the month, this is now not the case. How can I fix this? Th...

tytanium00 by Great Neighbour / Super Voisin
  • 591 Views
  • 6 replies
  • 0 Bravos

Incoming calls forwarded

Hello, After I changed to Public Mobile service, all my incoming calls were forwarded and I am not able to receive all incoming calls. Though I changed a phone or switched off the "Call Forwarding" function in my phone, the problem still exists. I di...

irischan21 by Good Citizen / Bon Citoyen
  • 785 Views
  • 16 replies
  • 0 Bravos

Resolved! Data used

My phone say 1GB data used ( when I check on setting -data usage) but I got text notification form public mobile on phone saying I used 100% data - I have 2GB plan

mpcontact by Good Citizen / Bon Citoyen
  • 1012 Views
  • 6 replies
  • 0 Bravos

Resolved! LG G6 H873 Losing Network Connection

My wife recently purchased an LG G6 H873 on eBay.  It immediately worked with Public Mobile without any configuration.   However, after a day or so, the phone had no mobile signal and could not send/receive calls or texts.  As if it just disconnected...

rfg by Good Citizen / Bon Citoyen
  • 2189 Views
  • 17 replies
  • 0 Bravos

Resolved! Region

A friend's PM Account has ON for her region instead of BC.  If she changes the region would that create any problems for her account?  

Rosguru by Great Citizen / Super Citoyen
  • 618 Views
  • 2 replies
  • 0 Bravos

Resolved! PORT INCORRECT NUMBER

I thought I entered the number to be transferred as xxxxxxxxxx. However, the summary of transfers shows xxxxxxxxxxxx. I want the first number - how do I make the change? edited by computergeek541: phone number removed

Cola by Great Neighbour / Super Voisin
  • 463 Views
  • 3 replies
  • 0 Bravos

Resolved! Still getting promotional text messages after unsubscribing

Hello, On June 5, I got the "Unresolved complaint about telecom..." text message and immediately replied with "UNSUBSCRIBE", after which I got the "As requested, you’ll no longer be getting any promotional...".Fast forward to August 21, I got the sam...

Public Mobile Promo Text Message.png
whiskeyjack by Great Neighbour / Super Voisin
  • 1075 Views
  • 7 replies
  • 0 Bravos

Resolved! new simcard

i had to buy a new sim card and i cant remember my login information i have my phone number and my pin but i cant log on 

rosario0115 by Great Neighbour / Super Voisin
  • 480 Views
  • 5 replies
  • 0 Bravos

Resolved! unsolicited verification code messages

Can anyone explain why my cell phone is receiving unsolicited verification code messages and if so what I can do to stop them? Many thanks

frog2 by Good Citizen / Bon Citoyen
  • 6409 Views
  • 14 replies
  • 1 Bravos

Resolved! Don't remember my security answer

Hi, I need to update my credit card but I cannot access my account. Is there anyway I can get my account to reset? Thanks

dwightsays85 by Great Neighbour / Super Voisin
  • 400 Views
  • 3 replies
  • 0 Bravos
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