Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there! I cannot send or receive calls in the Greater Moncton, New Brunswick area. Same goes with 2 others.We can however receive and send text messages. Anyone else having these issues? Please help! When will it be resol Thanks!
Hello,I don't have a smartphone. No internet access on phone. I woke up this morning to text after text with "Your Gopuff code" and "Download the Remind app" (50+), as well as a text about an Apple Store order. They just keep coming from different nu...
Hello,I created a ticket but I thought I would ask the question here too. when I dial a none PM number the phone just hangs up. No dial tone, no busy signal. When I dialed a PM number, it goes straight to voice mail. I assume the phone I dialed wa...
Hello, I have been a Public Mobile customer since January 2021. I was expecting to see my one-year loyalty reward appear on my January 2022 bill but it is not there. When can I expect to see this reward reflected on my bill? Thank you,Fabian xxxxx613...
Someone is using my number calling to other number (same number all the time) using my phone minutes. I do not have this number on my phone but shows on my profile history for usage. I have never made any calls to this number but shows on my history ...
If I lose my phone and get a new SIM card, can I keep my old phone number?
If I don’t use all my data in the time period does it get added to my next billing period?? Or the data I haven’t used will be gone and my new billing period of data will be added or how does that work??
What would happen if I went over my month data limit. Are charges added on?
Does Public Mobile offer Call Control?
I transferred my phone number on Jan 16. Since then I’ve been unable to receive incoming calls. Update Jan 25,2022: It was a porting issue. Once I called the # they resent the request to authorize changing numbers and providers. The phone was working...
Hello i forget my account passward and security questions how i can access my account
Anyone notice this? When selecting the bravo field to view who bravo'd a post, there are 2 designations: "All Users" and "Experts" Was this delineation between user-types on the prior version of the Community?
I have submit my new SIM # but did not get a authentication code to activate my SIM what could be the reason. I have selected email option as I have lost my phone and is using another phone.
I have purchase U S roaming talk text , don’t bother text hasn’t worked ever, and no customer service agent actually work there. so frustrating!
How do I activate international calls
Hey,TL;DR: I think my iPhone may be lying to me but I wanna make sure I don't get extra data charges.Full: I don't see an option to disable any sort of extra data charges on your plan in the account settings. I just got my phone set up 2 days ago an...
Hello Mary, I am having this same issue. People on the Telus network and the public network can call me and the calls come through. But I have two people on the Roger network that it says my number is not assisgned with they try calling me. Their tex...
Can I get a new sim card with the same number?
Hello. With my current plan my 90 day renewal fee automatically uses all my loyalty credits etc. to pay part of the bill and the balance is charged as autopay to my banking account. No income taxes are charged for using my accumulated points. With th...
Despite my account information saying I have nearly 6g of data left, I cannot connect to the internet unless I'm on wifi. As soon as I leave my house of office, I am offline. Calls and texts are fine. Just no data.Is the account information wrong (...
I was wondering what happens to the Add-ons and holiday bonuses of free data that I have collect if I pause my actually data plan for a couple months while out of the country. I want to shut off data for roaming purposed and the lack of usage needs, ...
Hello, Can someone help me change my account email/username? The email on file is no longer active. Thank you!
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